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Could Not Locate Student Record Error Message in Student Online PID Generation

When I try using the student online PID generation form, "pidgen", I get the "We could not locate your record in the student record data base" error message. What is wrong and how do I fix it?
For instructions, see Receiving a Could Not Locate Your Record Error Message During Student Online PID Generation.
Fri, 08/02/2013 - 11:10am 3422 Views Article ID: 1669