info

Current Computing Status:

Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Status History All Active Statuses

Computing Status History

info

Computing Status:

Service Info
[Active]

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Updated: Mon, 02/13/2017 - 2:02pm Created: Mon, 02/13/2017 - 8:52am
down

Computing Status:

Service Down
[Resolved]

My.VT.edu is currently down.  We are investigating the issue.  There is currently no ETA for restoration. view Duration: 18 min 19 sec Resolved: Sun, 02/12/2017 - 5:01pm Created: Sun, 02/12/2017 - 4:43pm
degraded

Computing Status:

Service Degraded
[Resolved]

Update: This issue has been resolved.  Please contact 4help at 4help.vt.edu if you have futher problems. We are currently experiencing issues with logging in to Canvas. This is currently under investigation. There is no ETA on a fix. view Duration: 1 day 2 hours 54 min Resolved: Fri, 02/10/2017 - 12:39pm Created: Thu, 02/09/2017 - 9:44am
info

Computing Status:

Service Info
[Resolved]

This applies only to NCR (National Capital Region):  This may impact network connectivity and the phone system. Description: Power transfer switch replacement Date: Tuesday, February 14, 2017 Maintenance Window: 5:15 p.m. - 5:45 p.m. EST Expected Outages: All IT services at the Virginia Tech… view Duration: 1 hour 11 min 7 sec Resolved: Wed, 02/08/2017 - 3:18pm Created: Wed, 02/08/2017 - 2:07pm
down

Computing Status:

Service Down
[Resolved]

Update: The issue appears to be resolved as of 4:24 PM. If you continue to experience problems please notify 4Help Issues with AEM (Ensemble CMS) are affecting many Virginia Tech web pages including the VT.edu Virginia Tech homepage. We are aware of the issue and attempting to restore service. view Duration: 1 day 2 hours 24 min Resolved: Tue, 01/31/2017 - 5:07pm Created: Mon, 01/30/2017 - 2:43pm
down

Computing Status:

Service Down
[Resolved]

We are currently experiencing issues connecting to ServiceNow, our IT service management provider.  http://4help.vt.edu is currently unavailable.  There is no ETA for resolution at this time.   view Duration: 2 hours 44 min 6 sec Resolved: Fri, 01/27/2017 - 11:07pm Created: Fri, 01/27/2017 - 8:23pm
down

Computing Status:

Service Down
[Resolved]

The following URL: https://secure.hosting.vt.edu/www.arc.vt.edu/ - The Advanced Research Computing website - is currently not working. DBAA (Hosting) is aware of this issue and is currently working on resolving it. There is no ETA at this time. We will keep you updated as more information becomes… view Duration: 1 hour 18 min 35 sec Resolved: Fri, 01/27/2017 - 8:03pm Created: Fri, 01/27/2017 - 6:44pm
degraded

Computing Status:

Service Degraded
[Resolved]

Update: This issue is resolved in LastPass version 4.1.39.  DUO 2-Factor Authentication - Duo-protected authentications to Last Pass failing related to recent LastPass update v4.1.37 and v4.1.38 view Duration: 2 days 22 hours 47 min Resolved: Mon, 01/30/2017 - 3:23pm Created: Fri, 01/27/2017 - 4:36pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing email delays due to a large volume of marketing emails being sent and beginning of semester volume.  The mail team has been contacted.  NO ETA.  view Duration: 1 day 1 hour 35 min Resolved: Fri, 01/20/2017 - 11:16am Created: Thu, 01/19/2017 - 9:40am
info

Computing Status:

Service Info
[Resolved]

Maintenance will be conducted on the electrical transfer switches in campus network core facilities.Date: Monday, January 16thMaintenance Window: 1:00 pm – 9:00 pmExpected Outages: Due to redundant power configurations, no outages are expected.  However, there remains a possibility that co… view Duration: 3 days 18 hours 36 min Resolved: Tue, 01/17/2017 - 10:31am Created: Fri, 01/13/2017 - 3:54pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE:  DBAA has been able to isolate the problem and remove the responsible server. The errors previously reported are not re-appearing. End user issues should be resolved. DBAA will continue working on resolving back-end causes.   We have received reports of intermittent failure when… view Duration: 6 hours 38 min 24 sec Resolved: Wed, 01/11/2017 - 4:53pm Created: Wed, 01/11/2017 - 10:15am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE: Network Engineering implemented a fix to resolve issues with eduroam.  The fix appears to be successful at this point.  We will continue monitoring to verify this.UPDATE:  Network Engineering found a bug in the border NAT (Network Access Translation) box. They will be … view Duration: 1 day 7 hours 7 min Resolved: Wed, 01/11/2017 - 8:00pm Created: Tue, 01/10/2017 - 12:53pm
info

Computing Status:

Service Info
[Resolved]

During the holiday break, we are planning for two maintenance periods for Ensemble (https://author.ensemble.vt.edu). Reduced functionality: Dec 22 (5 pm) to  Dec 23 (5 am) view Duration: 4 days 19 hours 3 min Resolved: Tue, 12/27/2016 - 12:14pm Created: Thu, 12/22/2016 - 5:11pm
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Computing Status:

Service Down
[Resolved]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.3px Arial; -webkit-text-stroke: #000000} span.s1 {font-kerning: none} We have confirmed a network issue which is affecting some applications including TimeClock Plus.  Departments with remote terminals should be able to record basic employee a… view Duration: 32 sec Resolved: Tue, 12/20/2016 - 3:55pm Created: Tue, 12/20/2016 - 3:55pm
degraded

Computing Status:

Service Degraded
[Resolved]

TimeClock Plus is Offline/Also reports of TEM (Travel and Expense Mgmt) :  – we are currently experiencing networking issues that started around 2 PM this afternoon, which is affecting some production applications including TimeClock Plus and TEM.  Departments with remote terminals sh… view Duration: 2 hours 3 min 26 sec Resolved: Tue, 12/20/2016 - 5:57pm Created: Tue, 12/20/2016 - 3:54pm
info

Computing Status:

Service Info
[Resolved]

Echo360 will be offline for maintenance Friday, December 16th. During this time the website echo360.tlos.vt.edu as well as Scholar/Canvas in-course links to EchoCenter will return error messages. view Duration: 4 days 19 hours 59 min Resolved: Mon, 12/19/2016 - 8:42am Created: Wed, 12/14/2016 - 12:42pm
down

Computing Status:

Service Down
[Resolved]

UPDATE:  This issue has been resolved - 5:15 PM - The Junos Pulse VPN is now operating normally   We are aware of an issue with the Pulse Secure VPN reporting "Host not found". Engineers are attempting to resolve the problem . There is no ETA at this time.   view Duration: 1 hour 50 min 23 sec Resolved: Tue, 12/13/2016 - 5:42pm Created: Tue, 12/13/2016 - 3:51pm
degraded

Computing Status:

Service Degraded
[Resolved]

Update:  12/12/16 2:30p:  The service has been restarted.  Please contact 4Help if you have a problem with resetting your PID password.  4Help has received some calls stating users cannot reset PID passwords via MY.VT.  We are looking into the issue.  view Duration: 36 min 46 sec Resolved: Mon, 12/12/2016 - 2:35pm Created: Mon, 12/12/2016 - 1:58pm
down

Computing Status:

Service Down
[Resolved]

vt.edu and related sites are currently down. There is no ETA on a fix. view Duration: 21 min 2 sec Resolved: Fri, 12/09/2016 - 8:23am Created: Fri, 12/09/2016 - 8:02am
degraded

Computing Status:

Service Degraded
[Resolved]

Replication to Google is backed up after a large number of changes were processed today:  Google account creation, password changes, and alias changes will take longer than normal to be reflected on the Google side.  It may take up to several hours for changes to be processed.  &nb… view Duration: 1 hour 47 min 48 sec Resolved: Mon, 11/21/2016 - 4:09pm Created: Mon, 11/21/2016 - 2:21pm
down

Computing Status:

Service Down
[Resolved]

We have reports of VT Google Apps Mail failing to send or receive. At this time it appears that only Exchange to Exchange is working. view Duration: 12 min 4 sec Resolved: Fri, 11/18/2016 - 11:07am Created: Fri, 11/18/2016 - 10:54am
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED: .   Campus IPv4 routing issues affecting academic wireless and academic private address networks.   Residential services were not impacted.  11AM to 11:20 outage.  In addition, VTTI IPv6 outage - Only affected IPv6 problems at VTTI.     UPDATE 11:… view Duration: 1 hour 5 min 45 sec Resolved: Thu, 11/17/2016 - 12:13pm Created: Thu, 11/17/2016 - 11:07am
degraded

Computing Status:

Service Degraded
[Resolved]

The Storage system at VTCRI known as lagoon is not accessible due to the network link between Blacksburg campus and VTCRI being down, the third party network provider has been contacted. We do not have an ETA at this point. view Duration: 4 days 3 hours 21 min Resolved: Mon, 11/21/2016 - 2:27pm Created: Thu, 11/17/2016 - 11:06am
degraded

Computing Status:

Service Degraded
[Resolved]

1:00pm -- RESOLVED 12:20pm - Reports of outages at North End and Upper Quad are still occurring Buildings impacted: North End Center and Center Lounge, Major Williams Hall, Pack Building, Torgersen Hall, Kelly Hall, Art and Design, Derring Hall, Davidson Hall, Whittemore Hall, Shanks Hall, Pampli… view Duration: 2 hours 20 min 44 sec Resolved: Tue, 11/15/2016 - 1:16pm Created: Tue, 11/15/2016 - 10:55am
info

Computing Status:

Service Info
[Resolved]

The Virginia Tech Network-Attached Storage (NAS) cluster system is scheduled for on operating system upgrade between 12 a.m. (00:00 hour) and 8 a.m., Saturday, November 12, 2016. You may be familiar with other NAS references such as VTstore01, storage.vt.edu, minnow.cc.vt.edu, or&n… view Duration: 2 days 22 hours 22 min Resolved: Mon, 11/14/2016 - 8:41am Created: Fri, 11/11/2016 - 10:19am
down

Computing Status:

Service Down
[Resolved]

2:00p update:  A configuration change resulted in a temporary interruption to RLAN network services at 12:12p.  Service was restored at 1:20p.   We are currently experiencing network issues in Torgersen, NEC and Student Services Building.  This impacts RLAN connectivity.&… view Duration: 1 hour 24 min 55 sec Resolved: Thu, 11/10/2016 - 2:09pm Created: Thu, 11/10/2016 - 12:44pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 11/10:  VT Office 365 Skype for Business is currently not allowing people to initiate or receive IM’s, Skype Calls, or Skype Video Calls with external contacts directly due to DNS conflict with the SIP entries.  However, you can host a Skype meeting and then invite anyone … view Duration: 2 days 23 hours 16 min Resolved: Fri, 11/11/2016 - 10:19am Created: Tue, 11/08/2016 - 11:03am
degraded

Computing Status:

Service Degraded
[Resolved]

There is a series of errors currently occurring with Scholar that are related to the NAS storage being full.  There is no ETA on a fix.  view Duration: 3 hours 46 min 30 sec Resolved: Tue, 11/08/2016 - 2:49pm Created: Tue, 11/08/2016 - 11:02am
down

Computing Status:

Service Down
[Resolved]

vt.edu is currently down. No ETA is available on a fix. view Duration: 24 min 27 sec Resolved: Tue, 11/01/2016 - 7:48am Created: Tue, 11/01/2016 - 7:23am
down

Computing Status:

Service Down
[Resolved]

UPDATE: Issues appear to be resolved at this time.  If you continue to experience problems please visit 4help.vt.edu We are aware of an issue with NAS shares that is impacting many different systems.  We are currently working on a resolution.  More information will be provided… view Duration: 1 day 4 hours 46 min Resolved: Thu, 10/27/2016 - 6:22pm Created: Wed, 10/26/2016 - 1:36pm
degraded

Computing Status:

Service Degraded
[Resolved]

We have received reports of web distribution and the vt.edu homepage being down.  We are currently investigating the issue. There is no ETA on a fix. view Duration: 30 min 49 sec Resolved: Wed, 10/26/2016 - 8:49am Created: Wed, 10/26/2016 - 8:18am
degraded

Computing Status:

Service Degraded
[Resolved]

Minor Power Outages Throughout Campus As of 11:25AM on 10/25/2016 the situation with regards to power outages has been resolved.  If, however, there are any incidents or outstanding occurrences with regards to the outages, please submit an incident with 4HELP and include the location and… view Duration: 1 hour 49 min 41 sec Resolved: Tue, 10/25/2016 - 10:28am Created: Tue, 10/25/2016 - 8:38am
degraded

Computing Status:

Service Degraded
[Resolved]

Issues Affecting Exchange / Outlook / Skype: We are aware of incidents reporting issues with Outlook and Skype and are working to resolve the issues. view Duration: 4 hours 51 min 34 sec Resolved: Mon, 10/24/2016 - 2:01pm Created: Mon, 10/24/2016 - 9:10am
degraded

Computing Status:

Service Degraded
[Resolved]

Lynda.com will be undergoing scheduled maintenance Saturday, October 22, 2016 from Midnight until 5am. During this maintenance window, users will be unable to access Lynda.com.  view Duration: 2 days 22 hours 43 min Resolved: Mon, 10/24/2016 - 7:06am Created: Fri, 10/21/2016 - 8:22am
info

Computing Status:

Service Info
[Resolved]

 Unavailable - Sunday Oct 23, 2016 CashNet will be unavailable on Sunday morning Oct 23, 2016 from 1am-6am. No one can add money to Hokie Passport during that time.   Also, no one can alter Budget Tuition Payment plans during that time. Tuition and other payments pro… view Duration: 4 days 30 min 12 sec Resolved: Tue, 10/25/2016 - 8:40am Created: Fri, 10/21/2016 - 8:10am
down

Computing Status:

Service Down
[Resolved]

Qualtrics is not allowing logging in. The appropriate parties have been notified and the issue is being investigated. view Duration: 23 min 4 sec Resolved: Wed, 10/19/2016 - 12:30pm Created: Wed, 10/19/2016 - 12:07pm
degraded

Computing Status:

Service Degraded
[Resolved]

We have received numerous reports with regards to issues surrounding SPOT surveys.  One known glitch involves Firefox, so using an alternative browser may prove effective.  Any issues unable to be resolved by switching browsers, please contact 4Help at 231-4357.     view Duration: 2 days 22 hours 46 min Resolved: Fri, 10/21/2016 - 8:23am Created: Tue, 10/18/2016 - 9:37am
degraded

Computing Status:

Service Degraded
[Resolved]

Users are reporting issues with Outlook/WebOutlook, receiving errors stating "unable to sync / Files are being moved".  The Exchange admins are aware of the situation and are working to resolve it.  Updates will be posted to this status as we receive them. view Duration: 18 hours 28 min 57 sec Resolved: Tue, 10/18/2016 - 9:29am Created: Mon, 10/17/2016 - 3:00pm
degraded

Computing Status:

Service Degraded
[Resolved]

Service Restored with exception: WebJob/Dist are available. New reports can be sent to WebDist. Some old reports are momentarily inaccessible, but not lost. Current estimates are that we will have them back by the end of the day. view Duration: 4 hours 32 min 45 sec Resolved: Fri, 10/14/2016 - 12:27pm Created: Fri, 10/14/2016 - 7:54am
degraded

Computing Status:

Service Degraded
[Resolved]

A 5-hour Banner service outage occurred resulting in many jobs running during the outage to be aborted. IP connectivity to the site is not impacted, however, only data prior to 10/12/2016 is available. Banner Warehouse is out of service until recovery has been completed. After recovery, the data … view Duration: 8 min 44 sec Resolved: Fri, 10/14/2016 - 7:52am Created: Fri, 10/14/2016 - 7:43am
down

Computing Status:

Service Down
[Resolved]

UPDATE 1:00p: Service appears to be fully functional.   UPDATE 11:53a:  Level-3 indicates that service is being restored.  A limited number of test calls are flowing into the university.  Additional testing and corresponding status update to follow.   UPDATE:  If you… view Duration: 22 hours 7 min 12 sec Resolved: Wed, 10/05/2016 - 8:09am Created: Tue, 10/04/2016 - 10:02am
down

Computing Status:

Service Down
[Resolved]

University Phones:  We have confirmed that their is an issue with campus telephony.  No incoming calls can currently be received by outside callers.  We are aware of the issue and technicians are working on the problem. view Duration: 38 min 15 sec Resolved: Tue, 10/04/2016 - 10:40am Created: Tue, 10/04/2016 - 10:02am
degraded

Computing Status:

Service Degraded
[Resolved]

Eduroam Connection Issues, posted 10-4-16:  Many users are experiencing long delays connecting to eduroam, primarily during scheduled class changes or at the start of classes. This has been reported mostly in the main academic areas near Burruss and Torgersen Halls, Squires and Newman Librar… view Duration: 1 week 6 days 4 hours Resolved: Mon, 10/17/2016 - 1:43pm Created: Tue, 10/04/2016 - 8:53am
degraded

Computing Status:

Service Degraded
[Resolved]

Update: Network engineers have conducted a reset on network components to reduce/eliminate connectivity issues and will be working tonight to put changes into effect to further resolve this issue. We have received some reports of slowness on Eduroam. We are aware of the issue and investigating. view Duration: 18 hours 12 min 27 sec Resolved: Tue, 10/04/2016 - 7:42am Created: Mon, 10/03/2016 - 1:29pm
degraded

Computing Status:

Service Degraded
[Resolved]

The reported issues regarding Avaya phones as well as other VT services such as my.vt.edu has been resolved.    4Help has received multiple reports that incidate there is an issue impacting phones and the network.  We are investigating the cause.   view Duration: 2 days 20 hours 58 min Resolved: Mon, 10/03/2016 - 7:22am Created: Fri, 09/30/2016 - 10:23am
degraded

Computing Status:

Service Degraded
[Resolved]

We have received reports of users experiencing errors when attempting to recover their PID password. Users are able to enter their account via SMS but are unable to set their password and receive the following error: edu.vt.middleware.ed.util.email.EmailerException: Error sending message to XXXX@… view Duration: 4 hours 24 min 56 sec Resolved: Wed, 09/21/2016 - 2:30pm Created: Wed, 09/21/2016 - 10:05am
info

Computing Status:

Service Info
[Resolved]

We are currently experiencing issues with the VT Login service.  It is requiring re-authentication on the order of every hour instead of the intended 24 hours.  We are working with the Shibboleth development team to determine root cause.  Thank you for your patience as we work to r… view Duration: 21 hours 18 min 22 sec Resolved: Wed, 09/21/2016 - 7:18am Created: Tue, 09/20/2016 - 10:00am
info

Computing Status:

Service Info
[Resolved]

Due to the critical level patches in this month's MS patch cycle, CCS will be performing emergency maintenance on the Exchange mail servers at 10pm-1am. view Duration: 16 hours 44 min 56 sec Resolved: Thu, 09/15/2016 - 7:06am Created: Wed, 09/14/2016 - 2:21pm
down

Computing Status:

Service Down
[Resolved]

We have received multiple reports of errors after attempting to log in to CMS. There is no known cause or an ETA on a fix. If you experience any issues, please submit an incident with 4-Help. view Duration: 56 min 19 sec Resolved: Wed, 09/14/2016 - 9:04am Created: Wed, 09/14/2016 - 8:07am
degraded

Computing Status:

Service Degraded
[Resolved]

We have reports that search.vt.edu is intermittently not working. We are currently investigating the issue and a possible solution. There is no ETA on a fix. view Duration: 39 min 7 sec Resolved: Mon, 09/12/2016 - 10:50am Created: Mon, 09/12/2016 - 10:11am
degraded

Computing Status:

Service Degraded
[Resolved]

9/6/16 4:56p:  Maintenance was completed.  Please submit an issue to 4Help.vt.edu if you are still experiencing issues with incomplete searches in Outlook/Weboutlook.  Due to emergency maintenance on some of the e-mail servers on September 7, some users may experience incomplete re… view Duration: 3 days 21 hours 7 min Resolved: Tue, 09/13/2016 - 6:50am Created: Fri, 09/09/2016 - 9:43am
info

Computing Status:

Service Info
[Resolved]

CCS will be performing emergency maintenance on the Guttenberg Exchange Server on September 7, 2016 at 12:15pm. During the maintenance, Exchange mailboxes on that single server will be unavailable. Maintenance duration is expected to be 10 minutes. view Duration: 20 hours 39 min 57 sec Resolved: Thu, 09/08/2016 - 7:20am Created: Wed, 09/07/2016 - 10:40am
info

Computing Status:

Service Info
[Resolved]

Description: Maintenance will be conducted on the Aggregation Network. Date: Thursday, September 8nd  Maintenance window: 5:00 am – 6:00 am Details: Failover testing on aggregation routers.  view Duration: 22 hours 33 min 53 sec Resolved: Thu, 09/08/2016 - 7:20am Created: Wed, 09/07/2016 - 8:46am
degraded

Computing Status:

Service Degraded
[Resolved]

There is a delay in the mail service which sends banner reports.  If you are experiencing delays you can access a report directly from https://webapps.es.vt.edu/webdist/webviewer. view Duration: 7 hours 27 min 51 sec Resolved: Thu, 09/01/2016 - 8:18pm Created: Thu, 09/01/2016 - 12:50pm
down

Computing Status:

Service Down
[Resolved]

VT.edu is currently down.  We are investigating the issue.  view Duration: 22 sec Resolved: Tue, 08/30/2016 - 12:53pm Created: Tue, 08/30/2016 - 12:53pm
info

Computing Status:

Service Info
[Resolved]

Update 9/7/16:  Wireless service appears to be stable in Robeson and New Classroom buildings but a root cause is still being investigated with our wireless vendor.  Please report any issues to 4Help at 4help.vt.edu.   view Duration: 1 week 6 days 21 hours Resolved: Tue, 09/13/2016 - 6:51am Created: Tue, 08/30/2016 - 8:59am
degraded

Computing Status:

Service Degraded
[Resolved]

Network Infrastructure and Services engineers have discovered an underlying issue concerning difficulties connecting to the eduroam SSID.  The issue stems from eduroam’s authentication and authorization servers reaching their capacity.  This can cause log in attempts to fail and is in… view Duration: 3 days 1 hour 40 min Resolved: Mon, 08/29/2016 - 2:43pm Created: Fri, 08/26/2016 - 1:03pm
info

Computing Status:

Service Info
[Resolved]

Summit will be undergoing maintenance today at 12:00 Noon.   view Duration: 22 hours 8 min 37 sec Resolved: Fri, 08/26/2016 - 8:14am Created: Thu, 08/25/2016 - 10:05am
down

Computing Status:

Service Down
[Resolved]

Update: Network issues are affecting many sites including My.VT.edu, nvc.vt.edu, pki.vt.edu, ehss.vt.edu and potentially others.  These problems appear to not necessarily affect all users.  We are still investigating the issue and working towards a resolution. MY.VT.EDU is currently dow… view Duration: 53 min 8 sec Resolved: Wed, 08/24/2016 - 10:43am Created: Wed, 08/24/2016 - 9:50am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 8-26 1:15p:   iClicker is reporting their issue is resolved. If you continue to have a problem, please open an incident with 4Help and provide your iClicker ID Number. (Clicker needs e-mail address & Clicker ID to investigate the issue further.)   UPDATE: 8-25 2:45pm: We… view Duration: 1 week 1 day 5 min Resolved: Tue, 08/30/2016 - 8:53am Created: Mon, 08/22/2016 - 8:48am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 8/20 7:10 AM: Over the evening the process finished and enrollments were restored around 12:45 AM this morning.  We will continue to monitor very closely.   UPDATE: 10:30 PM:  The process is taking longer than anticipated and will continue to be monitored throughout the… view Duration: 15 hours 33 min 28 sec Resolved: Sat, 08/20/2016 - 6:12am Created: Fri, 08/19/2016 - 2:39pm
down

Computing Status:

Service Down
[Resolved]

Cable TV channels below channel 55 are out of service.  We are aware of the issue and are working towards a resolution.  view Duration: 3 days 1 hour 38 min Resolved: Sun, 08/14/2016 - 5:57pm Created: Thu, 08/11/2016 - 4:19pm
degraded

Computing Status:

Service Degraded
[Resolved]

Banner Document Management System is currently experiencing issues.   DBAA is aware of the issue and is working on it but no time frame for resolution.  Users can… view Duration: 1 hour 11 min 15 sec Resolved: Tue, 08/09/2016 - 10:04am Created: Tue, 08/09/2016 - 8:52am
down

Computing Status:

Service Down
[Resolved]

The vt.edu homepage is currently down.  We are aware of the situation and working on a resolution.  view Duration: 19 sec Resolved: Mon, 08/08/2016 - 2:03pm Created: Mon, 08/08/2016 - 2:03pm
degraded

Computing Status:

Service Degraded
[Resolved]

We have experienced a temporary outage of the eduroam wireless network at Virginia Tech.   view Duration: 36 sec Resolved: Thu, 08/04/2016 - 2:53pm Created: Thu, 08/04/2016 - 2:53pm
degraded

Computing Status:

Service Degraded
[Resolved]

The VT hosting service has been experiencing issues beginning on August 1st.  The issues are related to a Denial of Service attack that is causing a bottle neck with the PHP processes.  Hosting is working on correcting the issues.    view Duration: 23 hours 33 min 30 sec Resolved: Wed, 08/03/2016 - 12:28pm Created: Tue, 08/02/2016 - 12:55pm
down

Computing Status:

Service Down
[Resolved]

We are recieving Multiple reports of Travel Reimbursement System (TEM) being down. We are investigating this issue.  view Duration: 2 hours 13 min 30 sec Resolved: Mon, 08/01/2016 - 4:40pm Created: Mon, 08/01/2016 - 2:27pm
info

Computing Status:

Service Info
[Resolved]

PeopleAdmin will be doing maintenance on the system starting at 3pm CST (2 pm EST) today,  August 1. No downtime is expected, however if you do experience issues during that time, please send an email to the hrservicecenter@vt.edu with the subject PA Maintenance.    view Duration: 22 hours 55 min 52 sec Resolved: Tue, 08/02/2016 - 6:58am Created: Mon, 08/01/2016 - 8:02am
degraded

Computing Status:

Service Degraded
[Resolved]

IMPORTANT:  The Virginia Tech Network-Attached Storage (NAS) system is scheduled for upgrades July 30th and 31st (Saturday and Sunday). This will impact many services.   TIMES:  view Duration: 4 days 22 hours 17 min Resolved: Mon, 08/01/2016 - 8:00am Created: Wed, 07/27/2016 - 9:42am
down

Computing Status:

Service Down
[Resolved]

We have multiple reports of emails sent from vt.edu addresses being blocked by Hotmail, AOL as well as a host of .gov and .edu addresses. There is no ETA on a fix. view Duration: 21 hours 37 min 16 sec Resolved: Fri, 07/22/2016 - 7:25am Created: Thu, 07/21/2016 - 9:48am
info

Computing Status:

Service Info
[Resolved]

We have received a few incidents from users saying that they received suspicious emails from "VT Helpdesk" . The email contents are: Subject: Schedule Message. You have 1 Important message from the school faculty. Sign In Virginia Polytechnic Institute and State University. view Duration: 1 week 5 days 19 hours Resolved: Tue, 08/02/2016 - 6:58am Created: Wed, 07/20/2016 - 11:28am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE: We are making changes which should resolve issues with bounce back messages. These changes should be completed by 5:00 PM today. If you receive a bounce back message from Exchange after this please follow the instructions in these Knowledge Base articles and try again. https://vt4help.ser… view Duration: 1 day 1 hour 39 min Resolved: Wed, 07/20/2016 - 5:17pm Created: Tue, 07/19/2016 - 3:37pm
degraded

Computing Status:

Service Degraded
[Resolved]

We have received multiple reports of users experiencing issues regarding Scholar, MyVT, and Canvas. We are investigating this issue.  view Duration: 6 hours 34 min 59 sec Resolved: Fri, 07/15/2016 - 2:16pm Created: Fri, 07/15/2016 - 7:41am
degraded

Computing Status:

Service Degraded
[Resolved]

We have recieved multiple reports of intermittent Banner failures. This could affect multiple systems such as Internet Native Banner, MyVT, Hokie Spa, and Timeclock. We are investigating the issue. view Duration: 1 hour 5 min 8 sec Resolved: Thu, 07/14/2016 - 3:42pm Created: Thu, 07/14/2016 - 2:37pm
info

Computing Status:

Service Info
[Resolved]

Monthly Microsoft patch maintenance will be performed on select CCS servers on Saturday, July 16, beginning at 5am. The following CCS services will be unavailable for 5-15 minutes at various times during the maintenance period: view Duration: 4 days 23 hours 37 min Resolved: Tue, 07/19/2016 - 11:55am Created: Thu, 07/14/2016 - 12:18pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are receiving multiple reports of issues with leave entry. We are aware of the situation and working on the solution.  view Duration: 29 min 40 sec Resolved: Mon, 07/11/2016 - 10:35am Created: Mon, 07/11/2016 - 10:05am
down

Computing Status:

Service Down
[Resolved]

We are currently having issues with several sites that use AEM (Adobe Experience Manager)\Ensemble.  We are working on the problem.  view Duration: 4 min 36 sec Resolved: Fri, 07/08/2016 - 1:45pm Created: Fri, 07/08/2016 - 1:40pm
info

Computing Status:

Service Info
[Resolved]

July 9th, from 5a - 6a, maintenance will be performed on the CCS Exchange servers to patch a vulnerability in Symantec's antivirus products.  There is no expected user service interruption. view Duration: 2 days 23 hours 27 min Resolved: Mon, 07/11/2016 - 7:56am Created: Fri, 07/08/2016 - 8:28am
degraded

Computing Status:

Service Degraded
[Resolved]

Scholar is currently experiencing performance issues.  Web access is slow and file uploads will not work.  The Scholar team is working on the issue. view Duration: 1 hour 35 min 34 sec Resolved: Thu, 07/07/2016 - 3:57pm Created: Thu, 07/07/2016 - 2:21pm
info

Computing Status:

Service Info
[Resolved]

WARNING:  There is a new phishing attempt that appears to come from a person with a VT email address.  It requests that you click on a "Secured File Via Google Drive".  The attachment appears to be a PDF.  DO NOT click on the link, it is a phishing attempt!  NEVER click o… view Duration: 2 days 20 hours 32 min Resolved: Fri, 07/08/2016 - 8:28am Created: Tue, 07/05/2016 - 11:56am
degraded

Computing Status:

Service Degraded
[Resolved]

Google is reporting potential issues with Google Calendaring.  They are projecting an update by 11:30a:  http://www.google.com/appsstatus#hl=en&v=status You can click on the yellow half-moon for more information.   view Duration: 21 hours 6 min 22 sec Resolved: Fri, 07/01/2016 - 7:48am Created: Thu, 06/30/2016 - 10:42am
degraded

Computing Status:

Service Degraded
[Resolved]

The "My Accounts" portion of MyVT is currently not allowing network passwords (used for wireless and VPN) to be set/reset. view Duration: 1 hour 11 min 5 sec Resolved: Tue, 06/28/2016 - 9:08am Created: Tue, 06/28/2016 - 7:56am
degraded

Computing Status:

Service Degraded
[Resolved]

There is currently queuing for email coming into Virginia Tech, this means you should expect delays in receiving emails; this is causing slowness in other systems as well. Engineers are aware of and working to resolve the problem. view Duration: 17 hours 4 min 2 sec Resolved: Tue, 06/28/2016 - 7:28am Created: Mon, 06/27/2016 - 2:24pm
info

Computing Status:

Service Info
[Resolved]

WARNING!!  There have been multiple incidents reported of people receiving an email claiming users are exceeding their email storage limit and to click a link to increase storage. Do not click any links in these emails. The text of the email is below: view Duration: 1 week 5 hours 37 min Resolved: Thu, 06/23/2016 - 4:30pm Created: Thu, 06/16/2016 - 10:53am
down

Computing Status:

Service Down
[Resolved]

We are currently experiencing an issue with PID generation tool.  We are actively looking into the issue but do not have an estimated time of fix. view Duration: 2 hours 21 min 41 sec Resolved: Tue, 06/14/2016 - 1:27pm Created: Tue, 06/14/2016 - 11:06am
info

Computing Status:

Service Info
[Resolved]

UPDATE:  8/2/16 We are still receiving reports, mostly from private entities, that are blocking VT email.  Please be patient as we continue to address the issue. Additionally, Senderbase is identifying outbound.smtp.vt.edu​ as having a poor reputation but we are not blacklis… view Duration: 11 weeks 1 day 46 min Resolved: Tue, 08/30/2016 - 9:00am Created: Mon, 06/13/2016 - 8:13am
degraded

Computing Status:

Service Degraded
[Resolved]

We have received reports regarding issues with Exchange mail being slow to sync. We will provide updates as soon as possible. view Duration: 1 hour 11 min 28 sec Resolved: Wed, 06/08/2016 - 9:47am Created: Wed, 06/08/2016 - 8:36am
down

Computing Status:

Service Down
[Resolved]

UPDATE: as of 3:30pm, it seems as if both clients and weboutlook are able to connect consistently.  Please notify 4Help if you are still having issues. We are getting reports of users unable to connect to Exchange either via a client or weboutlook.vt.edu.  We have notified the Exchange … view Duration: 14 min 29 sec Resolved: Tue, 06/07/2016 - 2:32pm Created: Tue, 06/07/2016 - 2:17pm
info

Computing Status:

Service Info
[Resolved]

 minnow.cc.vt.edu down on Saturday, June 4, 2016 from 12:01am to 5am view Duration: 7 min 2 sec Resolved: Thu, 06/02/2016 - 3:39pm Created: Thu, 06/02/2016 - 3:32pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing some network issues. Intermittent slowness and failed connections.  Network Engineering is aware of the situation and is currently looking into it.  No estimated time of resolution. view Duration: 7 hours 41 min 20 sec Resolved: Tue, 05/31/2016 - 3:33pm Created: Tue, 05/31/2016 - 7:51am
info

Computing Status:

Service Info
[Resolved]

blogs.lt.vt.edu will be down for maintenance from 11pm EST 5/29 until 6am EST on 5/30. view Duration: 3 days 21 hours 36 min Resolved: Tue, 05/31/2016 - 7:29am Created: Fri, 05/27/2016 - 9:52am
degraded

Computing Status:

Service Degraded
[Resolved]

WebEx recording is not working and trying to view recordings will present a warning message. A ticket is open to resolve this issue. view Duration: 17 hours 20 min 28 sec Resolved: Thu, 05/26/2016 - 8:28am Created: Wed, 05/25/2016 - 3:07pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing mail delays. We are aware of the issue and will be providing updates as they become available. view Duration: 2 hours 9 min 21 sec Resolved: Fri, 05/20/2016 - 2:06pm Created: Fri, 05/20/2016 - 11:56am
info

Computing Status:

Service Info
[Resolved]

Data Center Outage - 5/19  At about 11:12AM on Wednesday 5/19.2016, one of our storage networks went down – the reason for this is still being investigated. This led to a cascade of resets that separated ~100 virtual machines from the network. view Duration: 3 days 3 hours 33 sec Resolved: Mon, 05/23/2016 - 2:21pm Created: Fri, 05/20/2016 - 11:21am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE: Data center outage update: The Virginia Tech homepage is back up, and other websites and services affected by the outage are being restored as quickly as possible. We thank you for your patience.  Estimated time to restoration will be conveyed as soon as available. ------ There is a … view Duration: 4 hours 39 min 51 sec Resolved: Thu, 05/19/2016 - 7:58pm Created: Thu, 05/19/2016 - 3:18pm
degraded

Computing Status:

Service Degraded
[Resolved]

4Help is aware that when you change your VT Google Apps password, the new password may not immediately work. 4Help is investigating. Please continue to use your old VT Google Apps password until the new password takes effect. view Duration: 15 hours 1 min 34 sec Resolved: Wed, 05/18/2016 - 7:07am Created: Tue, 05/17/2016 - 4:06pm
info

Computing Status:

Service Info
[Resolved]

WebEx will be undergoing a software update on the evening of Tuesday, May 17th. The upgrade process will begin after normal business hours and should last approximately 20 minutes.We expect a minimal impact, but if you have any questions or concerns, please contact 4help. ​ view Duration: 20 hours 18 min 7 sec Resolved: Wed, 05/18/2016 - 7:07am Created: Tue, 05/17/2016 - 10:49am
info

Computing Status:

Service Info
[Resolved]

On Wednesday, May 18, from 6am - 7am, maintenance will be performed on the Enterprise VNX storage system. Services that rely on the storage system may experience slow performance during the maintenance window. These services include: view Duration: 21 hours 22 min 4 sec Resolved: Wed, 05/18/2016 - 7:07am Created: Tue, 05/17/2016 - 9:45am
down

Computing Status:

Service Down
[Resolved]

HokieMart is currently down and the owners of this service have been informed. There is currently no estimated time for resolving this. view Duration: 47 min 30 sec Resolved: Mon, 05/16/2016 - 8:20am Created: Mon, 05/16/2016 - 7:33am
down

Computing Status:

Service Down
[Resolved]

Banner is currently down and returning errors such as "Page Cannot Be Reached". There is no ETA on a fix. view Duration: 49 min 53 sec Resolved: Thu, 05/12/2016 - 11:21am Created: Thu, 05/12/2016 - 10:31am
info

Computing Status:

Service Info
[Resolved]

ECHO360 Maintenance:  Virginia Tech's Lecture Capture system (Echo360) will undergo a hardware and software upgrade from Thursday May 12th to Tuesday May 17th. Echo360 will be offline and inaccessible during the upgrade, which is scheduled between the end of final exams and the beginning of … view Duration: 6 days 22 hours 4 min Resolved: Wed, 05/18/2016 - 7:06am Created: Wed, 05/11/2016 - 9:01am
info

Computing Status:

Service Info
[Resolved]

Virginia Tech's Two-Factor Authentication service will receive a brief update on Friday, April 29, 2016, starting at 10 p.m. During the update, we kindly request that 2-factor users who experience login issues wait a few minutes, then try to authenticate again. Should you continue to experience i… view Duration: 3 days 17 hours 33 min Resolved: Mon, 05/02/2016 - 9:16am Created: Thu, 04/28/2016 - 3:43pm
info

Computing Status:

Service Info
[Resolved]

WARNING: Phishing attempt. DO NOT OPEN attachments. The phish are well worded and warn you that you have an "outstanding balance" on an account ask you to open an attached invoice. The attachment is nefarious. Here is a sample: Hello, We are writing to you about fact, despite previous reminders,… view Duration: 2 weeks 4 days 1 hour Resolved: Mon, 05/16/2016 - 12:25pm Created: Thu, 04/28/2016 - 10:44am
degraded

Computing Status:

Service Degraded
[Resolved]

There have been reports of blocked emails once again occuring. There is no ETA on a fix. view Duration: 20 hours 53 min 56 sec Resolved: Thu, 04/28/2016 - 8:57am Created: Wed, 04/27/2016 - 12:03pm
degraded

Computing Status:

Service Degraded
[Resolved]

April 27 update: SPOT is still experiencing issues related to email notifications. The automatic notification function in SPOT is currently not distributing reminders every three days. Late on 4/26/2016, 23,724 emails did go out to students (out of slightly over 26,000 students that still ne… view Duration: 1 day 1 hour 48 min Resolved: Thu, 04/28/2016 - 8:47am Created: Wed, 04/27/2016 - 6:59am
degraded

Computing Status:

Service Degraded
[Resolved]

We are aware of issues with mail delivery failures associated with blocked email lists by other organizations and universities, and we are working diligently to solve this complex problem. If you are unable to send email to one of these parties you may need to use a non-VT email address for … view Duration: 1 day 18 hours 59 min Resolved: Wed, 04/27/2016 - 8:26am Created: Mon, 04/25/2016 - 1:27pm
down

Computing Status:

Service Down
[Resolved]

SPOT surveys are currently down.  We are aware of the issue and working on reaching a resolution.  view Duration: 1 hour 9 min 32 sec Resolved: Fri, 04/22/2016 - 3:17pm Created: Fri, 04/22/2016 - 2:07pm
info

Computing Status:

Service Info
[Resolved]

THIS HAS BEEN POSTPONED TO A LATER DATE:  Maintenance will be performed on the production Active Directory Federated Services (ADFS) servers today (2016-04-21) at 6 PM. This will cause a short outage of up to 1 hour for access to Sharepoint, OneDrive, Skype, and student Office downloads. view Duration: 1 day 55 min 53 sec Resolved: Fri, 04/22/2016 - 11:40am Created: Thu, 04/21/2016 - 10:44am
down

Computing Status:

Service Down
[Resolved]

Hokie Mart is currently down due to issues related to an external vendor. The appropriate groups are aware and there are efforts currently underway to remedy the issue. There is no ETA. view Duration: 1 day 2 hours 31 min Resolved: Fri, 04/22/2016 - 11:39am Created: Thu, 04/21/2016 - 9:07am
degraded

Computing Status:

Service Degraded
[Resolved]

"Password doesn't match" error. 4Help is aware that after you change your VT Google password, you will be unable to log on to VT Google Apps services including Mail, Drive, Groups, etc. 4Help is notifying the appropriate people. 12:00 Noon: Engineers have found a backlog on Google password replic… view Duration: 1 day 1 hour 56 min Resolved: Fri, 04/15/2016 - 12:16pm Created: Thu, 04/14/2016 - 10:20am
degraded

Computing Status:

Service Degraded
[Resolved]

9:00 AM The Registrar says the script is still being run and actual course request results will be available on Saturday, April 16 when drop/add opens. 8:30 AM: 4Help is receiving reports that Hokie SPA may not displaying any results for Course Request. 4Help is contacting the appropriate departm… view Duration: 4 days 5 hours 11 min Resolved: Mon, 04/18/2016 - 12:48pm Created: Thu, 04/14/2016 - 7:37am
degraded

Computing Status:

Service Degraded
[Resolved]

We are receiving reports of sign-on issues with MyVT, HokieSPA, Travel and Expense Management, and more. Error messages reported have included "HTTP Status 500", "access denied", "sso.exception", and "UDC Id not available" This issue is being investigated. view Duration: 1 hour 21 min 18 sec Resolved: Wed, 04/13/2016 - 2:21pm Created: Wed, 04/13/2016 - 1:00pm
down

Computing Status:

Service Down
[Resolved]

The Leave Reporting System is currently down.  Technicians are aware and are working to resolve the issue. view Duration: 28 min 29 sec Resolved: Tue, 04/12/2016 - 8:03am Created: Tue, 04/12/2016 - 7:34am
down

Computing Status:

Service Down
[Resolved]

4Help is aware that the Account Manager portion of My VT is currently inaccessible. 4Help is contacting the appropriate department. This includes PID password, network password, VT Google Apps password changes and resets. view Duration: 22 hours 47 min 35 sec Resolved: Wed, 04/06/2016 - 1:45pm Created: Tue, 04/05/2016 - 2:57pm
down

Computing Status:

Service Down
[Resolved]

8:36 PM: All VDWS guests should now be running again. Some VDWS^ (next) guests may have experienced a reboot. In VDWS, network connectivity was affected for digger, pillar, snowcat and all their guests, but the guests OS should not have been interrupted. It would be a good idea to double check yo… view Duration: 17 hours 5 min 21 sec Resolved: Wed, 04/06/2016 - 6:59am Created: Tue, 04/05/2016 - 1:54pm
degraded

Computing Status:

Service Degraded
[Resolved]

There appears to be a network NAS mount issue impacting WEB Distribution. System admins are working to resolve the problem. No ETA. view Duration: 4 hours 59 min 11 sec Resolved: Fri, 04/01/2016 - 12:28pm Created: Fri, 04/01/2016 - 7:29am
down

Computing Status:

Service Down
[Resolved]

The Virginia Tech instance of WordPress is currently unavailable.  We are looking into the cause of the issue.  NO ETA at this time.  view Duration: 41 min 23 sec Resolved: Fri, 03/25/2016 - 3:28pm Created: Fri, 03/25/2016 - 2:47pm
okay

Computing Status:

Service Normal
[Resolved]

03/16/2016 at midnight the Storage team will perform routine maintenance related to the nodes upon which VT Exchange storage is located.  No service outage is expected. view Duration: 1 day 19 hours 47 min Resolved: Fri, 03/18/2016 - 8:35am Created: Wed, 03/16/2016 - 12:47pm
degraded

Computing Status:

Service Degraded
[Resolved]

The VT Homepage at www.vt.edu is not loading or loading very slowly for some people. 4Help is investigating the problem. view Duration: 3 hours 5 min 32 sec Resolved: Wed, 03/16/2016 - 11:59am Created: Wed, 03/16/2016 - 8:54am
down

Computing Status:

Service Down
[Resolved]

www.calendar.vt.edu is down. Engineers are aware of and working on the problem. view Duration: 43 min 16 sec Resolved: Tue, 03/15/2016 - 3:20pm Created: Tue, 03/15/2016 - 2:37pm
degraded

Computing Status:

Service Degraded
[Resolved]

CANCELLED On Saturday, March 12 from 8am to 5pm, our Echo360 system (https://echo360.tlos.vt.edu view Duration: 3 hours 42 min 17 sec Resolved: Fri, 03/11/2016 - 1:09pm Created: Fri, 03/11/2016 - 9:26am
degraded

Computing Status:

Service Degraded
[Resolved]

We are receiving multiple reports that the Academic Advising part of HokieSPA is not working. The group in charge is investigating the issue. view Duration: 5 days 19 hours 44 min Resolved: Mon, 03/14/2016 - 9:52am Created: Tue, 03/08/2016 - 2:08pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE: Clearing your browser's cache may allow access if you type the URL in manually (instead of using links or bookmarks) Banner URL: http://www.login.banner.vt.edu/ Hokiespa URL: http://hokiespa.vt.edu/ view Duration: 1 hour 9 min 41 sec Resolved: Tue, 03/08/2016 - 10:49am Created: Tue, 03/08/2016 - 9:40am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing multiple issues with the vt.edu homepage Quicklinks (Hokiespa) and VT Search giving a "Method Not Implemented" error.  The web admins have been notified and are working to isolate and resolve the issue.  No estimated time of resolution yet.  Please check back he… view Duration: 1 hour 11 min 36 sec Resolved: Tue, 03/08/2016 - 10:50am Created: Tue, 03/08/2016 - 9:38am
info

Computing Status:

Service Info
[Resolved]

Scholar will be down for security maintenance on Saturday, March 5th from 6:30am-8:00am​.   view Duration: 2 days 18 hours 25 min Resolved: Mon, 03/07/2016 - 9:22am Created: Fri, 03/04/2016 - 2:57pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing issues with Web Report Submission and Distribution.  We are investigating the issue.  view Duration: 14 min 59 sec Resolved: Thu, 03/03/2016 - 12:19pm Created: Thu, 03/03/2016 - 12:04pm
degraded

Computing Status:

Service Degraded
[Resolved]

The accounts portion (Personal Info > Manage Your Accounts) of MyVT is temporarily unavailable. The maintainers of this service are being contacted. view Duration: 43 min 51 sec Resolved: Wed, 03/02/2016 - 2:10pm Created: Wed, 03/02/2016 - 1:27pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing sporadic network issues affecting Ethernet, Avaya phones, and wireless.  Our network engineers are working to resolve the issue. view Duration: 1 day 28 min 41 sec Resolved: Wed, 03/02/2016 - 1:24pm Created: Tue, 03/01/2016 - 12:55pm
down

Computing Status:

Service Down
[Resolved]

Changing your Network Password feature from the "my.vt.edu" portal is currently down. No ETA   view Duration: 45 min 19 sec Resolved: Tue, 03/01/2016 - 9:05am Created: Tue, 03/01/2016 - 8:20am
down

Computing Status:

Service Down
[Resolved]

Webdist is down this morning. We are working to correct the problem. NO ETA view Duration: 14 min Resolved: Mon, 02/29/2016 - 8:37am Created: Mon, 02/29/2016 - 8:23am
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED:  There was an issue with a firewall policy that has now been corrected.  We are receiving reports of potential impact to Hokies AD authentication/authorization, slow login times.  Work is ongoing to identify service and/or networking issues related. view Duration: 1 hour 9 min 20 sec Resolved: Thu, 02/25/2016 - 1:26pm Created: Thu, 02/25/2016 - 12:17pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are receiving multiple reports of people having difficulty logging into the Active Directory Hokies Domain.  We are investigating this issue.  view Duration: 50 min 45 sec Resolved: Thu, 02/25/2016 - 11:04am Created: Thu, 02/25/2016 - 10:14am
info

Computing Status:

Service Info
[Resolved]

2/25/16 1:45p update:  All services have now been restored.  2/25/16 8a update: All buildings have network connectivity restored this morning, with the exception of: Unmanned Systems Laboratory Deer Pens Apartment/Lab Mollusk Research Building Multiple buildings impacted by power issu… view Duration: 22 hours 41 min 8 sec Resolved: Thu, 02/25/2016 - 1:41pm Created: Wed, 02/24/2016 - 3:00pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing problems with guest wireless at this current time - There is no ETA at this time. Engineers are currently aware and we are looking into the issues  view Duration: 2 hours 37 min 32 sec Resolved: Tue, 02/23/2016 - 5:05pm Created: Tue, 02/23/2016 - 2:27pm
down

Computing Status:

Service Down
[Resolved]

2:50 PM: Installation of new SSL certificates on the production Postgres database hosts has caused an unexpected disconnection between the database and load-balancer. Impacted services include (but… view Duration: 15 hours 32 min 55 sec Resolved: Thu, 02/18/2016 - 7:57am Created: Wed, 02/17/2016 - 4:24pm
down

Computing Status:

Service Down
[Resolved]

HokieSpa web site is currently unavailable and giving a error: "Service Temporarily Unavailable". There is no ETA on a fix. view Duration: 11 min 48 sec Resolved: Mon, 02/08/2016 - 2:09pm Created: Mon, 02/08/2016 - 1:57pm
okay

Computing Status:

Service Normal
[Resolved]

2/6/2016 5:45p update:  All Exchange services have been restored.  2/6/16 3:50p update:  Engineers are continuing to work on restoration of Exchange Mail services.  They are working with external vendors to assist in resolving the issues. ETA:  6:00pm. 2/6/16: 2:48p updat… view Duration: 2 days 7 hours 18 min Resolved: Mon, 02/08/2016 - 2:01pm Created: Sat, 02/06/2016 - 6:43am
down

Computing Status:

Service Down
[Resolved]

Echo360 is currently experiencing issues such as playback and live streaming failures. We are working on contacting the server admins. There is no ETA. view Duration: 3 hours 30 min 7 sec Resolved: Wed, 02/03/2016 - 1:53pm Created: Wed, 02/03/2016 - 10:23am
down

Computing Status:

Service Down
[Resolved]

ECHO360 playback and live streaming are failing. System admins have been contacted. There is no ETA. view Duration: 5 min 7 sec Resolved: Wed, 02/03/2016 - 10:27am Created: Wed, 02/03/2016 - 10:22am
degraded

Computing Status:

Service Degraded
[Resolved]

Update: Many issues seem to be resolved.     view Duration: 3 weeks 2 days 11 min Resolved: Fri, 02/26/2016 - 9:36am Created: Wed, 02/03/2016 - 9:24am
down

Computing Status:

Service Down
[Resolved]

We are currently experiencing issues with login.vt.edu and the DUO/2-factor service. UPDATE 12:33p:  We are currently experiencing issues with login.vt.edu and the DUO/2-factor service that may result in your not seeing the Duo 2-factor prompt during Login. If you do not see the Duo prompt, … view Duration: 4 hours 3 min 51 sec Resolved: Mon, 02/01/2016 - 3:52pm Created: Mon, 02/01/2016 - 11:48am
down

Computing Status:

Service Down
[Resolved]

Guest wireless authentication is having problems.  Technicians are looking at the problem. view Duration: 2 days 7 min 53 sec Resolved: Wed, 02/03/2016 - 11:52am Created: Mon, 02/01/2016 - 11:44am
down

Computing Status:

Service Down
[Resolved]

An unexpected Maintainance delay is causing problems with Exchange based email. Other Storage based services may be affected also. The Departments are aware and there is an eta currently of 11am for it to be completed.   view Duration: 51 min 55 sec Resolved: Sat, 01/30/2016 - 11:08am Created: Sat, 01/30/2016 - 10:16am
degraded

Computing Status:

Service Degraded
[Resolved]

We have received several reports of time out errors when attempting to access W-2s through HokieSpa.  We are aware of the issue and working on a resolution. view Duration: 1 hour 42 min 4 sec Resolved: Fri, 01/29/2016 - 4:46pm Created: Fri, 01/29/2016 - 3:04pm
degraded

Computing Status:

Service Degraded
[Resolved]

Squires, Newman Library, and the Media Building are having wireless issues. Engineers are working on the problem. view Duration: 50 min 33 sec Resolved: Wed, 01/27/2016 - 2:38pm Created: Wed, 01/27/2016 - 1:47pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are having problem with one of the Banner/Atlas Servers causing difficulties logging in and remaining in. Engineers are working on the problem currently.. There is not ETA at this time. view Duration: 26 min 12 sec Resolved: Mon, 01/25/2016 - 10:03am Created: Mon, 01/25/2016 - 9:37am
degraded

Computing Status:

Service Degraded
[Resolved]

Update [4:15PM, 1/21/2015] - Connection is now stable. ServiceNow is experiencing intermittent connectivity issues with all customers on the east coast.  We have opened an incident with ServiceNow and their engineers are already investigating and hope to have the issue resolved shortly. &nbs… view Duration: 35 min 2 sec Resolved: Thu, 01/21/2016 - 4:15pm Created: Thu, 01/21/2016 - 3:40pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE: We are again receiving reports with "User Unknown" bounceback errors.  We have notified the mail and Google Apps administrators. UPDATE: This issue should be resolved.  If you continue to recieve "User Unknown" bounceback errors contact 4Help by visiting 4help.vt.edu. view Duration: 4 days 16 hours 14 min Resolved: Mon, 01/25/2016 - 8:33am Created: Wed, 01/20/2016 - 4:19pm
degraded

Computing Status:

Service Degraded
[Resolved]

4Help has received several reports that DUO push to cell phones is intermittently slow.  We have escalated the issue to the Two Factor team for more information.  NO ETA.  view Duration: 1 day 34 min 44 sec Resolved: Thu, 01/21/2016 - 10:51am Created: Wed, 01/20/2016 - 10:16am
down

Computing Status:

Service Down
[Resolved]

4Help is aware that some people are unable to update or change their Network Password used for wireless and VPN. Other people report that the password appears to change successfully but does not actually change in the VT system. view Duration: 1 day 15 hours 47 min Resolved: Thu, 01/21/2016 - 8:25am Created: Tue, 01/19/2016 - 4:38pm
degraded

Computing Status:

Service Degraded
[Resolved]

4Help is aware of the possibliity of people not receiving automated emails from the Bursar / QuikPay, such as payment confirmation. We are investigating the problem. view Duration: 18 hours 32 min 2 sec Resolved: Wed, 01/20/2016 - 10:33am Created: Tue, 01/19/2016 - 4:01pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing wireless issues (both VT-Wireless and Eduroam) in Residence Halls.  We do not have an estimated time of resolution at this time.  Please continue to check this status for updates. view Duration: 2 days 3 hours 28 min Resolved: Thu, 01/21/2016 - 4:16pm Created: Tue, 01/19/2016 - 12:48pm
info

Computing Status:

Service Info
[Resolved]

TSM will go down for upgrade to the NetApp storage in Cassell on FRIDAY 1-15-16 from 1pm-3pm.​ view Duration: 4 days 18 hours 47 min Resolved: Tue, 01/19/2016 - 8:11am Created: Thu, 01/14/2016 - 1:23pm
info

Computing Status:

Service Info
[Resolved]

500 Internal Server Error or similar message in Banner is caused by trying to use a bookmark or favorite to access Banner. Please log into Banner correctly by going to www.computing.vt.edu, searching for Internet Native Banner, clicking the appropriate link, and logging in to Banner from there. T… view Duration: 1 week 2 days 1 hour Resolved: Thu, 01/21/2016 - 4:31pm Created: Tue, 01/12/2016 - 3:23pm
info

Computing Status:

Service Info
[Resolved]

On December 23, at approximately 10:30p, there was a SAN (Storage Area Network) outage that impacted several enterprise services. Service was restored by 3a, 12/24/16. view Duration: 1 week 3 days 22 hours Resolved: Mon, 01/04/2016 - 8:18am Created: Thu, 12/24/2015 - 9:58am
info

Computing Status:

Service Info
[Resolved]

Description: Maintenance will be conducted on the converged (voice, wired and wireless) network in Burruss Hall. Date: Wednesday, December 23rd    Maintenance Window: 6:00 pm – 9:00 pm Expected Outages: The network will be unavailable for the entire period. view Duration: 1 week 5 days 22 hours Resolved: Mon, 01/04/2016 - 8:17am Created: Tue, 12/22/2015 - 9:20am
down

Computing Status:

Service Down
[Resolved]

Banner imaging / document management services are currently not working. The Banner team is investigating and working to resolve the problem. view Duration: 3 hours 57 min 1 sec Resolved: Mon, 12/21/2015 - 3:32pm Created: Mon, 12/21/2015 - 11:35am
info

Computing Status:

Service Info
[Resolved]

Multiple building network maintenance, 21 December:  Description: Maintenance will be conducted on the converged (voice, wired and wireless) network in multiple buildings.   Date: Monday, December 21st Maintenance Window: 5:00 am – 7:00 am view Duration: 4 days 11 min 28 sec Resolved: Mon, 12/21/2015 - 11:34am Created: Thu, 12/17/2015 - 11:22am
info

Computing Status:

Service Info
[Resolved]

Maintenance will be performed on the production application items responsible for the below services Wednesday, 12/16/15, from 6:30-7:00 AM. The following production services will be unavailable during the service window: COLA (Customer On Line Access website), COLA Bills, COLA Reports, ICR (Int… view Duration: 15 hours 47 min 17 sec Resolved: Wed, 12/16/2015 - 8:07am Created: Tue, 12/15/2015 - 4:20pm
degraded

Computing Status:

Service Degraded
[Resolved]

DMS (Document Management Systems) Service is down and engineers are aware. A service call has been placed. There is no ETA. view Duration: 21 hours 36 min 16 sec Resolved: Wed, 12/16/2015 - 8:10am Created: Tue, 12/15/2015 - 10:33am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currenting experiencing issues related to HokieSPA and Transcripts.  We are working to identify and resolve the issues, however, we do not have an estimated time of resolution at this time. view Duration: 23 hours 23 min 55 sec Resolved: Wed, 12/16/2015 - 8:09am Created: Tue, 12/15/2015 - 8:45am
degraded

Computing Status:

Service Degraded
[Resolved]

We have had reports of problems with Banner imaging in Accounts Payable (Production) and BDMS this afternoon. view Duration: 18 min 40 sec Resolved: Mon, 12/14/2015 - 4:33pm Created: Mon, 12/14/2015 - 4:14pm
degraded

Computing Status:

Service Degraded
[Resolved]

DARS reports are temporarily unavailable due to a peak demand event stemming from heavy traffic. view Duration: 3 hours 45 min 30 sec Resolved: Mon, 12/14/2015 - 4:10pm Created: Mon, 12/14/2015 - 12:24pm
info

Computing Status:

Service Info
[Resolved]

There have been reported issues regarding problems depositing money to Hokie Passport. After a maintenance upgrade to QuikPAY, the service will only support the following browsers: Microsoft Internet Explorer 11.0, Mozilla Firefox 34, Google Chrome 41, Opera 28, Safari 7.0     view Duration: 23 hours 2 min 25 sec Resolved: Tue, 12/15/2015 - 7:57am Created: Mon, 12/14/2015 - 8:55am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing issues with wireless service campus wide.  Engineers are aware of the issue.  No ETA. view Duration: 2 hours 36 min 9 sec Resolved: Fri, 12/11/2015 - 12:13am Created: Thu, 12/10/2015 - 9:36pm
degraded

Computing Status:

Service Degraded
[Resolved]

An upgrade to TimeClock Plus over the weekend has caused issues for some employees trying to clock in. The TimeClock Plus team is working on the problem. view Duration: 48 min 21 sec Resolved: Mon, 12/07/2015 - 9:28am Created: Mon, 12/07/2015 - 8:40am
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Computing Status:

Service Down
[Resolved]

Cable TV on campus is currently not working. Engineers are investigating the problem.               ... view Duration: 2 hours 14 min 44 sec Resolved: Mon, 12/07/2015 - 10:44am Created: Mon, 12/07/2015 - 8:29am
info

Computing Status:

Service Info
[Resolved]

EPM11 and Web Job/Web Dist will be unavailable on Sunday, December 6 between 6:30 am until 10 am.  There is an upgrade for WPRD and VPRD instances to Oracle 12C during this time period.   view Duration: 2 days 15 hours 22 min Resolved: Mon, 12/07/2015 - 8:33am Created: Fri, 12/04/2015 - 5:10pm
degraded

Computing Status:

Service Degraded
[Resolved]

1/25/2016 UPDATE on Blacklisting: A VT News article was released today about blocking Remote Desktop Protocol (RDP) in efforts to mitigate ongoing problems with blacklisting. Those who use RDP will need to use the VPN first to access Virginia Tech on-campus resources https://www.vtnews.vt.ed… view Duration: 7 weeks 6 days 17 hours Resolved: Mon, 01/25/2016 - 9:01am Created: Mon, 11/30/2015 - 3:16pm
degraded

Computing Status:

Service Degraded
[Resolved]

Special maintenance window for Burruss Only today, Nov. 25, 2015, from 2p to 4p:  Network Infrastructure and Services will conduct special network maintenance in Burruss Hall today (11/25) from 2pm to 4pm.  This will interrupt wired, wireless and voice services for users served by Burru… view Duration: 5 hours 45 min Resolved: Wed, 11/25/2015 - 4:38pm Created: Wed, 11/25/2015 - 10:53am
degraded

Computing Status:

Service Degraded
[Resolved]

8:50 AM: People are having problems logging into Banner, and the Banner team is investigating. view Duration: 1 hour 45 min 10 sec Resolved: Wed, 11/25/2015 - 10:41am Created: Wed, 11/25/2015 - 8:56am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing intermittent, campus-wide network issues.  Our network engineers are aware and are working to resolve the problems. view Duration: 3 hours 43 min 17 sec Resolved: Tue, 11/24/2015 - 2:28pm Created: Tue, 11/24/2015 - 10:45am
info

Computing Status:

Service Info
[Resolved]

We are getting reports that multiple users are receiving phone calls purporting to be from the FBI.  The FBI advises that they would never threaten anyone with arrest over the telephone or solicit money at any time. If you have concerns, hang up immediately and notify abuse@vt.edu. view Duration: 1 week 48 min 27 sec Resolved: Tue, 12/01/2015 - 11:31am Created: Tue, 11/24/2015 - 10:43am
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED at 12:05PM:  All services should be back up and running as normal.   We are still having some outlying issues with network and phone connectivity:  Phones connected to the Burruss network device are unable to place OR receive calls. Remedial efforts proceed. Anticipated fu… view Duration: 1 hour 1 min 33 sec Resolved: Mon, 11/23/2015 - 12:15pm Created: Mon, 11/23/2015 - 11:13am
down

Computing Status:

Service Down
[Resolved]

RESOLVED at 10:45a 11/23/15   Burruss Hall Router Failure Service Impact: 1.  Inbound/outbound voice calling to public telephone network 2.  Wired/wireless network service in Burress Hall and other buildings listed below.    view Duration: 1 hour 48 min 1 sec Resolved: Mon, 11/23/2015 - 10:46am Created: Mon, 11/23/2015 - 8:58am
degraded

Computing Status:

Service Degraded
[Resolved]

We have received multiple reports of problems changing Google Apps passwords.  We are investigating the situation. view Duration: 2 days 16 hours 39 min Resolved: Mon, 11/23/2015 - 8:55am Created: Fri, 11/20/2015 - 4:16pm
down

Computing Status:

Service Down
[Resolved]

We are receiving reports that DARS is down.  We are aware of a problem and working toward a resolution.   view Duration: 1 hour 13 min 17 sec Resolved: Fri, 11/20/2015 - 4:56pm Created: Fri, 11/20/2015 - 3:42pm
degraded

Computing Status:

Service Degraded
[Resolved]

The Hosting Service is experiencing performance issues across all servers.  This is causing sites to load slowly, or even timeout with a 503 Service Unavailable.  We are working on this, and have other teams involved with troubleshooting the problem.   view Duration: 17 hours 18 min 9 sec Resolved: Thu, 11/12/2015 - 8:56am Created: Wed, 11/11/2015 - 3:37pm
info

Computing Status:

Service Info
[Resolved]

4Help is receiving multiple reports of Outlook disconnecting from the Exchange server which is potentially related to installed patches. We are investigating the issue. The problem appears to be affecting Windows 7, 8 &8.1 with Outlook 2010 and 2013. Removing KB3097877 appears to be resolving… view Duration: 1 week 46 min 57 sec Resolved: Wed, 11/18/2015 - 10:11am Created: Wed, 11/11/2015 - 9:24am
down

Computing Status:

Service Down
[Resolved]

There is a weblogic-based error resulting in Banner (INB) Pre-product and Development experiencing errors. Efforts are currently underway to fix the issue. There is no ETA. view Duration: 55 min 21 sec Resolved: Mon, 11/09/2015 - 9:21am Created: Mon, 11/09/2015 - 8:25am
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Computing Status:

Service Down
[Resolved]

Avaya telephones were reset during the power outage Friday morning. If your phone is still not working: remove the top Ethernet cable from the back of the phone, wait 10 seconds, and re-insert the Ethernet cable into the phone. view Duration: 3 days 59 min Resolved: Mon, 11/09/2015 - 8:59am Created: Fri, 11/06/2015 - 8:00am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing issues with Eduroam.  Network Engineers have been notified.  NO ETA. view Duration: 31 min 26 sec Resolved: Wed, 10/28/2015 - 12:24pm Created: Wed, 10/28/2015 - 11:52am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing issues with email.  There is an issue with inbound routers.  Technicians are aware of the issue.   UPDATE:  Email may be delayed for a few hours but the issue has been resolved.   view Duration: 5 hours 10 min 50 sec Resolved: Fri, 10/23/2015 - 12:32pm Created: Fri, 10/23/2015 - 7:21am
degraded

Computing Status:

Service Degraded
[Resolved]

4Help received reports that people can't recover PID passwords by using SMS text message. Use an alternate recovery method for the time being. view Duration: 6 days 1 hour 11 min Resolved: Wed, 10/28/2015 - 2:40pm Created: Thu, 10/22/2015 - 1:28pm
down

Computing Status:

Service Down
[Resolved]

We are receiving multiple reports of failures with Echo 360. We are investigating the issue. view Duration: 1 hour 52 min 57 sec Resolved: Wed, 10/21/2015 - 9:22am Created: Wed, 10/21/2015 - 7:29am
degraded

Computing Status:

Service Degraded
[Resolved]

Update: In testing, 4Help has found that the domains (e.g., @verizon.net) we were previously unable to send to are now accepting email, but only after significant delay (~ 4 hours). These sending times will improve as our reputation improves. view Duration: 1 week 2 days 23 hours Resolved: Fri, 10/23/2015 - 12:34pm Created: Tue, 10/13/2015 - 12:38pm
degraded

Computing Status:

Service Degraded
[Resolved]

Some Canvas users are experiencing slowness when they attempt to load Canvas sites. Canvas is working on this issue. view Duration: 2 days 17 hours 38 min Resolved: Mon, 10/12/2015 - 7:59am Created: Fri, 10/09/2015 - 2:20pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing failures and / or very slow loading in Google Drive / Docs. Google is aware of the problem. view Duration: 2 days 17 hours 4 min Resolved: Mon, 10/12/2015 - 7:12am Created: Fri, 10/09/2015 - 2:08pm
info

Computing Status:

Service Info
[Resolved]

Middleware will update ED 4.0 during their usual Monday, 5a-7a window on October 12, 2015. During this effort, the following services may be interrupted:  DAT People Search Group manager Guess access manager PIDGen MyVT Middleware web services The following services will NOT be impacted: … view Duration: 2 days 22 hours 53 min Resolved: Mon, 10/12/2015 - 7:59am Created: Fri, 10/09/2015 - 9:06am
info

Computing Status:

Service Info
[Resolved]

Maintenance is scheduled for this Sunday, Oct 11, 2015, from 8AM to 3PM, to install new hypervisors in the Storage Attached Network (SAN) pool. This also will complete the EMC/IBM recommended firmware upgrades on the SAN switches to address storage access stability issues. Some services supported… view Duration: 4 days 17 hours 53 min Resolved: Mon, 10/12/2015 - 8:00am Created: Wed, 10/07/2015 - 2:06pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are having intermittent issues with wireless. We are currently invesigating the problem.  NO ETA. view Duration: 1 hour 44 min 10 sec Resolved: Wed, 10/07/2015 - 12:55pm Created: Wed, 10/07/2015 - 11:11am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 9:00 AM: An issue has been uncovered affecting approximately 1/3 of traffic which would impact Banner, Workflow, Travel and Expense and some other apps.  We believe the issue has been corrected now. We are receiving multiple reports of failures when attempting to access Banner.  … view Duration: 36 min 16 sec Resolved: Fri, 10/02/2015 - 8:26am Created: Fri, 10/02/2015 - 7:50am
info

Computing Status:

Service Info
[Resolved]

CCS Exchange Server Maintenance:  Maintenance will be performed on the Collaborative Computing Solutions (CCS) Exchange Servers on Wednesday, September 30 at 10pm.  During the maintenance the Exchange mailboxes will be unavailable, duration expected to be less than 10 minutes. &nbs… view Duration: 20 hours 21 min 4 sec Resolved: Thu, 10/01/2015 - 12:43pm Created: Wed, 09/30/2015 - 4:22pm
degraded

Computing Status:

Service Degraded
[Resolved]

Google Apps Mail is having an issue whereby it duplicates emails. This is not only a VT-specific problem according to Google's App Status Dashboard. There are tickets open with Google about the issue. view Duration: 15 hours 55 min 20 sec Resolved: Wed, 09/30/2015 - 7:21am Created: Tue, 09/29/2015 - 3:26pm
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Computing Status:

Service Down
[Resolved]

There are connection problems to Exchange via email clients and also weboutlook.vt.edu, specifically for those with mail stores on Bell or Braille. The problem is being investigated. view Duration: 31 min 35 sec Resolved: Tue, 09/29/2015 - 2:20pm Created: Tue, 09/29/2015 - 1:48pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 11:12 AM: The problem should be resolved.  UPDATE 10:50 AM: We are having problems with ONE of our Banner servers.  DBAA is currently looking into the issue.  In the interim if you have a problem accessing Banner or HokieSpa try closing out of your browser completely an… view Duration: 3 hours 43 min 50 sec Resolved: Tue, 09/29/2015 - 1:29pm Created: Tue, 09/29/2015 - 9:45am
degraded

Computing Status:

Service Degraded
[Resolved]

Sites that require PID and Password login, but do not use the Central Authentication Service have been experiencing some problems this morning.  We are investigating the issue.  view Duration: 3 days 23 hours 51 min Resolved: Tue, 09/29/2015 - 7:40am Created: Fri, 09/25/2015 - 7:49am
degraded

Computing Status:

Service Degraded
[Resolved]

The Hypervisor system has had a hardware failure this morning that may affect many systems. Like JIRA and Agreements Tracking. We are working to correct the problems. No ETA. view Duration: 1 day 1 hour 52 min Resolved: Thu, 09/24/2015 - 9:47am Created: Wed, 09/23/2015 - 7:55am
down

Computing Status:

Service Down
[Resolved]

Echo360 is currently down. Engineers are aware and are working on the problem. No ETA at this time   view Duration: 16 hours 41 min 5 sec Resolved: Wed, 09/23/2015 - 7:59am Created: Tue, 09/22/2015 - 3:18pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currenting experiencing issues with http://virginiatech.qualtrics.com resulting in "Internal Server Errors".  We are working with Qualtrics to resolve this issue, however we do not currently have an estimated time of resolution. view Duration: 20 hours 39 min 10 sec Resolved: Wed, 09/23/2015 - 8:00am Created: Tue, 09/22/2015 - 11:20am
degraded

Computing Status:

Service Degraded
[Resolved]

There appears to be a problem getting to some web sites: (Banner, HR, Leave Reports. We are looking into the problems. No ETA view Duration: 1 hour 13 min 7 sec Resolved: Mon, 09/21/2015 - 1:18pm Created: Mon, 09/21/2015 - 12:05pm
info

Computing Status:

Service Info
[Resolved]

On Saturday, 9/19 2015 from approximately noon to 2p, we experienced network issues in the residence halls that briefly impacted wired and wireless access on campus.  The issues have been resolved.  Thank you for you patience. view Duration: 1 day 9 hours 49 min Resolved: Mon, 09/21/2015 - 6:50am Created: Sat, 09/19/2015 - 9:00pm
info

Computing Status:

Service Info
[Resolved]

The Computing, Answers, and IT Status websites will be unavailble during the database maintenance event occurring on Saturday, 9/19//15 from 10am - 12pm. view Duration: 3 days 15 hours 10 min Resolved: Mon, 09/21/2015 - 6:50am Created: Thu, 09/17/2015 - 3:39pm
info

Computing Status:

Service Info
[Resolved]

Title: PGPROD maintenance Start: Sep 19, 2015 10:00 End: Sep 19, 2015 12:00 ---------------------------------------------------------------------- The Postgres production server PGPROD will be unavailable from 10:00 AM to 12:00 PM on Saturday, September 19, 2015. Affected applications include: P… view Duration: 3 days 15 hours 12 min Resolved: Mon, 09/21/2015 - 6:50am Created: Thu, 09/17/2015 - 3:37pm
degraded

Computing Status:

Service Degraded
[Resolved]

A network switch is down on the second floor of Burruss Hall.  Engineers are working on the problem, but we currently have no time estimate.  Network service may be disrupted. view Duration: 1 day 2 hours 33 min Resolved: Thu, 09/10/2015 - 11:06am Created: Wed, 09/09/2015 - 8:33am
down

Computing Status:

Service Down
[Resolved]

RESOLVED:  PeopleAdmin has reported they are experiencing system issues at this time.  Their technical team is currently working on resolving the issues to restore service as quickly as possible.  We will provide additional updates as we receive them. view Duration: 25 min 43 sec Resolved: Wed, 09/09/2015 - 8:35am Created: Wed, 09/09/2015 - 8:09am
down

Computing Status:

Service Down
[Resolved]

4Help is aware that some Web sites are not allowing people to log in and may be given an error about LDAP. 4Help is investigating the problem. view Duration: 2 hours 50 min 19 sec Resolved: Thu, 09/03/2015 - 6:16pm Created: Thu, 09/03/2015 - 3:26pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently receiving multiple reports of problems with wireless connectivity across campus, specifically in residence halls.  We are investigating the issue and will provide more updates as they become available. Some users report that Ethernet connectivity is also impaired.  Netw… view Duration: 4 hours 19 min 31 sec Resolved: Wed, 09/02/2015 - 3:30pm Created: Wed, 09/02/2015 - 11:11am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 9/1/15 9:59am :: CCS reports the issue is resolved. The Exchange admins report that they experienced a database issue overnight that did not recover smoothly.  They are currently investigating the issue. view Duration: 25 min 45 sec Resolved: Tue, 09/01/2015 - 9:05am Created: Tue, 09/01/2015 - 8:39am
down

Computing Status:

Service Down
[Resolved]

IMS is aware that people are unable to use sms text messaging to reset their PID passwords. Other recovery options should work fine. view Duration: 3 hours 30 min 39 sec Resolved: Wed, 08/26/2015 - 3:25pm Created: Wed, 08/26/2015 - 11:54am
down

Computing Status:

Service Down
[Resolved]

Web Report Submission and Distribution is unavailable right now.  Administrators are working on resolving the issue. view Duration: 18 min 1 sec Resolved: Wed, 08/26/2015 - 9:07am Created: Wed, 08/26/2015 - 8:49am
down

Computing Status:

Service Down
[Resolved]

UPDATE 10:45am: This issue has been resolved.  We are experiencing a Canvas system outage.  view Duration: 37 min 17 sec Resolved: Tue, 08/25/2015 - 10:13am Created: Tue, 08/25/2015 - 9:36am
info

Computing Status:

Service Info
[Resolved]

Description: Maintenance will be conducted on the data networks in all residential buildings.  Date: Thursday, August 27th  Maintenance Window: 5:00 am - 7:00 am  Expected Outages: The network may be unavailable for the entire period.  Details: We will be testing new conf… view Duration: 3 days 16 hours 43 min Resolved: Fri, 08/28/2015 - 7:38am Created: Mon, 08/24/2015 - 2:54pm
down

Computing Status:

Service Down
[Resolved]

4Help is receiving reports that the Web Report Submission page is inaccessible. view Duration: 7 min 54 sec Resolved: Thu, 08/20/2015 - 10:30am Created: Thu, 08/20/2015 - 10:22am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing issues with ADAMIN with creation of student accounts.  NO ETA but the problem is being investigated. view Duration: 49 min 27 sec Resolved: Thu, 08/20/2015 - 10:39am Created: Thu, 08/20/2015 - 9:49am
down

Computing Status:

Service Down
[Resolved]

WEB page URL: https://forms.banner.vt.edu/ Banner link currently displaying "service temporarily unavailable" or "Failure of server APACHE bridge:" We are working on the problem. No ETA view Duration: 42 min 50 sec Resolved: Mon, 08/17/2015 - 4:01pm Created: Mon, 08/17/2015 - 3:18pm
down

Computing Status:

Service Down
[Resolved]

Network Infrastructure and Services staff are aware that our online ordering system "COLA" is down. We are trouble-shooting this now, but don't have an estimate for when it will be repaired. view Duration: 7 min 22 sec Resolved: Mon, 08/17/2015 - 2:44pm Created: Mon, 08/17/2015 - 2:36pm
down

Computing Status:

Service Down
[Resolved]

DBAA is aware that some VMs are experiencing problems due to a storage issue. Affected VMs include: or-prod-1 (Databases: VPRD, RPRD, and FPRD) or-dvlp-1 (Databases: DEVL, DVLP, FDEV, FDVL, GDVL, RDEV, RDVL, SEED, VDVL) wl-prod-2 Systems like Banner/My.vt/Cola are not responding. There is no… view Duration: 40 min 20 sec Resolved: Mon, 08/17/2015 - 2:33pm Created: Mon, 08/17/2015 - 1:53pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing connection issues with exchange.  The admins are currently looking at the problem.  view Duration: 34 min 20 sec Resolved: Mon, 08/17/2015 - 11:20am Created: Mon, 08/17/2015 - 10:46am
info

Computing Status:

Service Info
[Resolved]

Software maintenance will be conducted on the wireless controllers.  This will affect Blacksburg and the following locations in Northern VA and Richmond:  Northern VA Graduate Center, Language and Cultural Institute, Marion Dupont Equine Medical Center, Richmond Outreach Office. view Duration: 3 days 2 hours 54 min Resolved: Mon, 08/17/2015 - 11:23am Created: Fri, 08/14/2015 - 8:29am
down

Computing Status:

Service Down
[Resolved]

BANNER login errors this morning: " "ORA-12154: TNS:could not resolve the connect identifier specified" We are working to correct the problem. NO ETA. view Duration: 5 hours 54 sec Resolved: Thu, 08/13/2015 - 12:35pm Created: Thu, 08/13/2015 - 7:34am
down

Computing Status:

Service Down
[Resolved]

4:30 PM: Creating class listservs in Hokie SPA is not currently working. System administrators are aware and are working on the problem. There is no ETA view Duration: 20 hours 54 min 59 sec Resolved: Thu, 08/13/2015 - 12:36pm Created: Wed, 08/12/2015 - 3:41pm
down

Computing Status:

Service Down
[Resolved]

Cable TV service is unavailable across campus.  We are aware of this problem and working for a resolution.  There is currently no ETA. view Duration: 9 min 36 sec Resolved: Fri, 08/07/2015 - 10:51am Created: Fri, 08/07/2015 - 10:42am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 4:13 PM: WSD and Middleware have found a solution which will be implemented by 5:00 PM.  This should resolve issues users may be experiencing with these systems.   UPDATE 3:45 PM: WSD is aware of issues with Accounts and talxProxy and is working with Middleware to find solut… view Duration: 22 hours 28 min 59 sec Resolved: Thu, 08/06/2015 - 7:51am Created: Wed, 08/05/2015 - 9:22am
info

Computing Status:

Service Info
[Resolved]

The reloading of a network line card caused temporary outages to some services.  If you are still experiencing difficulties with your networked applications, please call 4Help at (540) 231-HELP. view Duration: 38 sec Resolved: Wed, 08/05/2015 - 9:11am Created: Wed, 08/05/2015 - 9:11am
info

Computing Status:

Service Info
[Resolved]

Title: Banner Production Database unavailable Sunday, August 9th Start: Aug 09, 2015 07:00  End: Aug 09, 2015 07:30 The production Banner database (PROD) will be unavailable on August 09, 2015 from 7:00AM to 8:00AM. During this maintenance a quarterly Oracle patch will be applied. Please dir… view Duration: 5 days 23 hours 55 min Resolved: Mon, 08/10/2015 - 7:46am Created: Tue, 08/04/2015 - 7:51am
info

Computing Status:

Service Info
[Resolved]

There is currently a phishing email to install Windows 10.  More information here:  http://www.digitaltrends.com/computing/if-youre-waiting-for-windows-10-watch-out-for-this-email-scam/  NOTE: Windows 10 has NOT been released by ITA/Software distirubution. view Duration: 6 days 21 hours 28 min Resolved: Mon, 08/10/2015 - 7:45am Created: Mon, 08/03/2015 - 10:16am
down

Computing Status:

Service Down
[Resolved]

The problem with VT Search not working has been submitted to Team Dynamix, and they are working to resolve the problem. view Duration: 23 min 5 sec Resolved: Thu, 07/30/2015 - 3:42pm Created: Thu, 07/30/2015 - 3:19pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE:  As of 8:30am 7/30/15, this issue has been resolved. The Account Recovery via SMS is currently down.  We are working to resolve the issue, however we do not currently have an estimated time of resolution.   view Duration: 1 day 22 hours 59 min Resolved: Thu, 07/30/2015 - 7:56am Created: Tue, 07/28/2015 - 8:56am
down

Computing Status:

Service Down
[Resolved]

Some access to local vt.edu web pages ( like hosting.vt.edu/ my.vt.edu etc.) are down. We are working on the problem. view Duration: 42 min 53 sec Resolved: Mon, 07/27/2015 - 3:19pm Created: Mon, 07/27/2015 - 2:36pm
degraded

Computing Status:

Service Degraded
[Resolved]

A wireless controller went down and is in the process of coming back. You may experience a small down time. Please be patient and try wireless again in a few minutes. view Duration: 14 min 39 sec Resolved: Mon, 07/27/2015 - 2:20pm Created: Mon, 07/27/2015 - 2:05pm
degraded

Computing Status:

Service Degraded
[Resolved]

Description: Maintenance will be conducted on one of the routers that provides services for the University Data Center. Date: Thursday, July 30th Maintenance Window: 5:00 am - 6:30 am Expected Outages: Services using the listed networks, see below, will experience interruptions during the mainten… view Duration: 2 days 18 hours 2 min Resolved: Thu, 07/30/2015 - 7:59am Created: Mon, 07/27/2015 - 1:57pm
degraded

Computing Status:

Service Degraded
[Resolved]

Description: Maintenance will be conducted on the wireless controllers.  This will affect Blacksburg and the following locations in Northern VA and Richmond:  Northern VA Graduate Center, Language and Cultural Institute, Marion Dupont Equine Medical Center, Richmond Outreach Office. &nb… view Duration: 17 hours 42 min 11 sec Resolved: Tue, 07/28/2015 - 7:15am Created: Mon, 07/27/2015 - 1:32pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE (7/29/15 11:34am): Self-provisioning of Exchange mailboxes through the ADadmin web app may fail with a error code 12. If a mailbox is needed, please submit a request through 4help. No ETA for fix. view Duration: 2 weeks 3 days 2 hours Resolved: Thu, 08/13/2015 - 12:43pm Created: Mon, 07/27/2015 - 10:03am
down

Computing Status:

Service Down
[Resolved]

We are experiencing issues with Banner at the moment.  The issues appear to be related to connectivity. view Duration: 10 min 39 sec Resolved: Thu, 07/23/2015 - 8:41am Created: Thu, 07/23/2015 - 8:30am
down

Computing Status:

Service Down
[Resolved]

Web Reports are still unavailable.  BIS staff are working to resolve the problem.  We have no time estimate. view Duration: 43 min 14 sec Resolved: Wed, 07/22/2015 - 9:46am Created: Wed, 07/22/2015 - 9:03am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 10:03 AM: The problem appears to be resolved and users on the Gutenberg mail store should be able to log in to again.  UPDATE 9:51 AM: The problem seems to be isolated to users who have accounts on the Gutenberg mail store.  Exchange administrators are aware of the problem and wo… view Duration: 36 min 35 sec Resolved: Fri, 07/17/2015 - 9:15am Created: Fri, 07/17/2015 - 8:38am
degraded

Computing Status:

Service Degraded
[Resolved]

2:25 PM: Admins say the system has been fixed. UPDATE 12:45: The issue has been identified and is being worked on. We are recieving multiple reports of error messages when using the Travel Expense Management system.  view Duration: 4 hours 21 min 54 sec Resolved: Thu, 07/16/2015 - 1:29pm Created: Thu, 07/16/2015 - 9:07am
info

Computing Status:

Service Info
[Resolved]

Patch maintenance will be performed on all Collaborative Computing Solutions (CCS) production servers Saturday, July 18, from 5am-12pm.   view Duration: 4 days 21 hours 39 min Resolved: Mon, 07/20/2015 - 11:06am Created: Wed, 07/15/2015 - 1:27pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing sporadic wireless issues on campus.  Network Engineers are working to resolve the issues. view Duration: 6 hours 32 min 43 sec Resolved: Wed, 07/15/2015 - 2:50pm Created: Wed, 07/15/2015 - 8:18am
down

Computing Status:

Service Down
[Resolved]

PeopleAdmin is experiencing issues and is currently down for maintenance. We anticipate that the system will be back up shortly. We will provide additional updates as we receive them. view Duration: 15 hours 32 min 32 sec Resolved: Tue, 07/14/2015 - 7:23am Created: Mon, 07/13/2015 - 3:50pm
down

Computing Status:

Service Down
[Resolved]

The Network Account service is currently unavailable. view Duration: 33 min 27 sec Resolved: Mon, 07/13/2015 - 9:05am Created: Mon, 07/13/2015 - 8:31am
info

Computing Status:

Service Info
[Resolved]

VT Exchange Rolling CU Patch Update Starting on Saturday July 11th, the VT Exchange environment will be upgraded from Exchange 2013 Cumulative Update (CU) 6 to Cumulative Update 9.  These updates will be staggered from server to server to minimize user impact.  The first servers t… view Duration: 3 days 15 hours 25 min Resolved: Mon, 07/13/2015 - 6:59am Created: Thu, 07/09/2015 - 3:33pm
info

Computing Status:

Service Info
[Resolved]

 VT Exchange SSL Hardening On Saturday, July 11th at 5am-7am the VT Exchange front end servers will deploy new “weboutlook.vt.edu” SSL certificates and make certain SSL hardening changes to bring VT Exchange into current IIS best practices.  The load-balanced front end servers … view Duration: 3 days 15 hours 27 min Resolved: Mon, 07/13/2015 - 6:59am Created: Thu, 07/09/2015 - 3:32pm
info

Computing Status:

Service Info
[Resolved]

On Sunday July 12, from 8am -3pm, maintenance will be performed on the Enterprise VNX storage system and some servers that rely on VNX storage. There is a possibility services that rely on these systems may be disrupted. The services include: Banner production database Banner applications: Inter… view Duration: 3 days 15 hours 29 min Resolved: Mon, 07/13/2015 - 7:00am Created: Thu, 07/09/2015 - 3:31pm
degraded

Computing Status:

Service Degraded
[Resolved]

There is a problem with one of the mail routers which is causing email messages to be delayed.  The email administrators are aware this problem and working towards a resolution.  view Duration: 2 hours 45 min 4 sec Resolved: Thu, 07/09/2015 - 11:15am Created: Thu, 07/09/2015 - 8:30am
down

Computing Status:

Service Down
[Resolved]

Update 5:42 PM: We lost one of the production servers that serve the forms.  Anyone that was connected to wl-prod-2 will have to re-establish their connection to banner.    Update 3:15 PM: Unfortunately there is no ETA at this time, but the issue is currently being worked… view Duration: 8 hours 29 min 44 sec Resolved: Mon, 07/06/2015 - 8:37pm Created: Mon, 07/06/2015 - 12:08pm
info

Computing Status:

Service Info
[Resolved]

An issue was discovered yesterday (7/1) affecting MacOSX connecting to Eduroam related to the new SHA-256 VT-Wireless certificate and it requiring a matching SHA-256 Root CA.  New certificates have been put in place in Xpressconnect.  If you are experiencing issue connecting to Edu… view Duration: 5 days 1 hour 6 min Resolved: Tue, 07/07/2015 - 9:07am Created: Thu, 07/02/2015 - 8:00am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 7/2/2015 8:55a : The fiber cut was repaired around 11:30 p.m. last evening.  Services should be normal. view Duration: 1 day 3 hours 18 sec Resolved: Thu, 07/02/2015 - 3:52pm Created: Wed, 07/01/2015 - 12:51pm
degraded

Computing Status:

Service Degraded
[Resolved]

Wireless network is having issues this morning, pretty wide spread so far. We are working to correct the problems. There is no ETA. view Duration: 2 hours 25 sec Resolved: Wed, 07/01/2015 - 9:34am Created: Wed, 07/01/2015 - 7:33am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 6/30/15 12:13p The mail team reports that the queues are mostly empty, things should be back to normal. UPDATE 6/30/15 11:10a  The mail team reports that CNS has resolved the underlying issue, however queues are still backed up, but are emptying. The mail team is reporting that they a… view Duration: 3 hours 3 min 10 sec Resolved: Tue, 06/30/2015 - 12:04pm Created: Tue, 06/30/2015 - 9:01am
degraded

Computing Status:

Service Degraded
[Resolved]

Web Distribution is currently not delivering reports.  We are working on fixing this issue.  At this time we do not have an ETA for resolution.  We appreciate your patience in this matter.   view Duration: 34 min 43 sec Resolved: Thu, 06/25/2015 - 8:41am Created: Thu, 06/25/2015 - 8:06am
info

Computing Status:

Service Info
[Resolved]

Over the weekend there were two phishing emails targeted at vt.edu accounts.  This has caused some email accounts to be compromised and used to send out spam.  The spam being sent from @vt.edu addresses has caused several outside organizations to have us placed on their blacklists. &nbs… view Duration: 1 week 5 hours 20 min Resolved: Mon, 06/22/2015 - 2:14pm Created: Mon, 06/15/2015 - 8:54am
info

Computing Status:

Service Info
[Resolved]

On Saturday, June 13th at 5-7am, patch maintenance will be performed on the Exchange 2013 servers.  Exchange users will experience a short service outage as the servers reboot.  view Duration: 4 days 21 min 19 sec Resolved: Mon, 06/15/2015 - 9:39am Created: Thu, 06/11/2015 - 9:18am
degraded

Computing Status:

Service Degraded
[Resolved]

We experienced a SAN event late yesterday (6/10/15) evening that affected several systems, including MyVT and several WebLogic hosts.  Banner production databases were unaffected.  As of 11:58pm, most systems were back online.  Currently there is still an issue affecting the Banner… view Duration: 3 hours 41 min 25 sec Resolved: Thu, 06/11/2015 - 7:59am Created: Thu, 06/11/2015 - 4:17am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE:  6/11/15 We have had reports that students are intermittently unable to view DARS (Degree Audit Reporting System) reports.  The Registrar is aware of the issue and is working on a resolution.  view Duration: 2 days 5 hours 5 min Resolved: Thu, 06/11/2015 - 3:58pm Created: Tue, 06/09/2015 - 10:53am
degraded

Computing Status:

Service Degraded
[Resolved]

There appears to be an issue with adding new phone numbers for account recovery options when using SMS.  We are aware of the issue and working towards a resolution. view Duration: 2 days 3 hours 36 min Resolved: Wed, 06/10/2015 - 1:29pm Created: Mon, 06/08/2015 - 9:53am
degraded

Computing Status:

Service Degraded
[Resolved]

An event has occurred that affected several of the Banner servers.  wl-dvlp-1 (non-prod) and wl-prod-1 and wl-prod-3 (PROD) had to be rebooted to recover.  Any Banner users connected to those two servers would have lost their connections.  Users on wl-dvlp-2, wl-prod-2, and wl- view Duration: 2 days 18 hours 37 min Resolved: Mon, 06/08/2015 - 9:44am Created: Fri, 06/05/2015 - 3:06pm
down

Computing Status:

Service Down
[Resolved]

Survey.vt.edu is currently down. The issue has been reported to the appropriate team. view Duration: 1 day 41 min 51 sec Resolved: Thu, 06/04/2015 - 3:46pm Created: Wed, 06/03/2015 - 3:05pm
degraded

Computing Status:

Service Degraded
[Resolved]

Resolved:  6/3/15 11a Some users on campus have been experiencing recent connection problems with HokieMart.  SciQuest has responded with the Following statement. view Duration: 18 hours 23 min 3 sec Resolved: Wed, 06/03/2015 - 9:57am Created: Tue, 06/02/2015 - 3:34pm
down

Computing Status:

Service Down
[Resolved]

4:30 PM update: We have multiple reports of people unable to submit ETD scores.  Software Technology Labs who manage the servers have found a hardware failure and are currently sourcing a new part. There is no estimate on when the site will be available. view Duration: 2 days 21 hours 42 min Resolved: Mon, 06/01/2015 - 1:24pm Created: Fri, 05/29/2015 - 3:42pm
degraded

Computing Status:

Service Degraded
[Resolved]

Google made a change that is currently impacting the Enterprise Directory and is causing Google-related queries (such as information about mail routing) in ADadmin to display errors. Please do not modify settings via ADadmin related to email routing or any other settings that are displaying errors. view Duration: 20 hours 54 min Resolved: Thu, 05/28/2015 - 11:30am Created: Wed, 05/27/2015 - 2:36pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing slowness of the Virginia Tech online I-9 system and the processing facility.  We currently have no estimated time of fix. view Duration: 1 week 2 days 6 hours Resolved: Thu, 06/04/2015 - 3:48pm Created: Tue, 05/26/2015 - 9:22am
info

Computing Status:

Service Info
[Resolved]

On the weekend of the 23rd, the eduroam federation will be performing upgrades to their upstream proxy servers.  They only intend to take down one of the two servers at a time (likely one on Saturday and one Sunday) so we shouldn’t experience any connectivity issues for our off-campus affi… view Duration: 1 week 3 days 19 min Resolved: Mon, 06/01/2015 - 10:07am Created: Fri, 05/22/2015 - 9:48am
info

Computing Status:

Service Info
[Resolved]

On Friday, May 15, there was a major outage to Virginia Tech's SAN (storage area network).  Many university systems were impacted and had to be brought back online once the SAN issue was addressed.  We will post more information as it becomes available. view Duration: 2 weeks 1 day 1 hour Resolved: Mon, 06/01/2015 - 10:10am Created: Sun, 05/17/2015 - 8:31am
down

Computing Status:

Service Down
[Resolved]

Network Account Service is currently unavailable.  Users are not able to set up or change a network password.  NO ETA. view Duration: 49 min 32 sec Resolved: Sat, 05/16/2015 - 7:02pm Created: Sat, 05/16/2015 - 6:12pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATED 6/8/15 : Google informs us that the fix for the reappearing trash rolled out over the weekend, so the issue should be resolved. [UPDATE 5/26/15 8:45A] :: Google says they've found a bug for the reoccuring trash problem, and are working on a fix now.  There is no announced t… view Duration: 4 weeks 1 hour 55 min Resolved: Mon, 06/08/2015 - 4:04pm Created: Mon, 05/11/2015 - 2:09pm
degraded

Computing Status:

Service Degraded
[Resolved]

Currently no host accounts can be created in WebEx.  We are investigating the situation and hope to have a resolution soon. view Duration: 3 days 4 hours 34 min Resolved: Mon, 05/11/2015 - 1:40pm Created: Fri, 05/08/2015 - 9:05am
down

Computing Status:

Service Down
[Resolved]

Several users are reporting issues logging in to Hokiemart this morning.  The admins for Hokiemart are aware of the situation and are working to fix the issue. view Duration: 58 min 5 sec Resolved: Fri, 05/08/2015 - 8:36am Created: Fri, 05/08/2015 - 7:38am
info

Computing Status:

Service Info
[Resolved]

COLA services including the Wireless Guest Manager will be unavailable during the scheduled service window on Thursday, May 7 2015, from 07:00AM-07:45AM. During this period new guest requests will be delayed. Wireless service for existing guests will not be affected. For any questions please cont… view Duration: 6 days 4 hours 21 min Resolved: Mon, 05/11/2015 - 2:11pm Created: Tue, 05/05/2015 - 9:50am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing issues with the Banner system at this time.  4Help has gotten numerous reports of users unable to sign on to Banner.  We currently have no further information or an estimated time of resolution.  We will update this status as we receive more information regardin… view Duration: 1 day 23 hours 41 min Resolved: Thu, 05/07/2015 - 9:29am Created: Tue, 05/05/2015 - 9:48am
degraded

Computing Status:

Service Degraded
[Resolved]

There are issues being reported with downloading Office 2011 from https://portal.office.com. The issues are being investigated. view Duration: 2 days 17 hours 54 min Resolved: Mon, 05/04/2015 - 10:16am Created: Fri, 05/01/2015 - 4:22pm
degraded

Computing Status:

Service Degraded
[Resolved]

There have been reports that trying to set up password recovery to be sent via SMS is failing with the message, "Could not send a code to this number". We are investigating the issue. view Duration: 22 hours 7 min 54 sec Resolved: Fri, 05/01/2015 - 1:46pm Created: Thu, 04/30/2015 - 3:38pm
down

Computing Status:

Service Down
[Resolved]

The site administrators  have reported that unfortunately, the housing website ( https://systems.housing.vt.edu/ ) is down at the moment. They do not have a time when it will be back up, but they hope to have it up soon. As a result, Housing and Residence Life has pushed the a… view Duration: 5 days 19 hours 53 min Resolved: Mon, 05/04/2015 - 9:31am Created: Tue, 04/28/2015 - 1:37pm
degraded

Computing Status:

Service Degraded
[Resolved]

Recently the VT mail servers were moved to a new load balancer. This has caused some issues with sending emails to a limited set of domains.  We are currently working with the vendor of the load balancer to resolve the issue.  We are also trying to reach out to the affected domains and … view Duration: 2 weeks 18 hours 6 min Resolved: Fri, 05/08/2015 - 10:01am Created: Thu, 04/23/2015 - 3:55pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE [4/23/15 9:45a] - University Library Support reports that Off Campus Sign In issues have been resolved and should be working again. We are seeing multiple reports of the University Library Off Campus Sign In not allowing users to sign in.  University Library IT Support has been made a… view Duration: 1 hour 28 min 50 sec Resolved: Thu, 04/23/2015 - 9:34am Created: Thu, 04/23/2015 - 8:05am
degraded

Computing Status:

Service Degraded
[Resolved]

We are receiving reports of problems with Banner web reporting and are investigating. view Duration: 3 hours 50 min 45 sec Resolved: Wed, 04/22/2015 - 7:33pm Created: Wed, 04/22/2015 - 3:43pm
down

Computing Status:

Service Down
[Resolved]

We are experiencing problems with PIDGEN. The Engineers are aware of the problem and are working on the issue. There is no ETA at present.   view Duration: 21 hours 7 min 14 sec Resolved: Wed, 04/22/2015 - 1:00pm Created: Tue, 04/21/2015 - 3:53pm
down

Computing Status:

Service Down
[Resolved]

UPDATE 4/17/2015 1:10P - Banner and most other services are working now.   UPDATE 4/17/2015 11:30A - UAS reports a blade center down.   The blades are currently rebooting, but it could take up to 45 minutes for that process to complete. We are currently experiencing multiple server… view Duration: 2 hours 29 min 15 sec Resolved: Fri, 04/17/2015 - 12:43pm Created: Fri, 04/17/2015 - 10:14am
info

Computing Status:

Service Info
[Resolved]

This Monday, April 20, from 07:30 AM - 07:45 AM the database for the Telephony Web Service, which supports PID password resets via phone, will be transitioned to a new server. During this time PID password recovery options via phone will not be available. Other PID password reset option… view Duration: 2 days 23 hours 57 min Resolved: Mon, 04/20/2015 - 7:24am Created: Fri, 04/17/2015 - 7:27am
info

Computing Status:

Service Info
[Resolved]

A recent update to Chrome on Windows (Chrome version 42) has disabled NPAPI support by default. NPAPI support is required to run Java plugins like the ones that are used for Banner. The best solution to this problem is to use a different browser to access plugins no longer supported by Google Chr… view Duration: 6 weeks 4 days 18 hours Resolved: Mon, 06/01/2015 - 10:09am Created: Wed, 04/15/2015 - 3:19pm
info

Computing Status:

Service Info
[Resolved]

April 12, 2015, from 10am to 1pm, maintenance is scheduled for the Enterprise VNX storage system to upgrade the disk drive firmware. This should be a non-disruptive upgrade. view Duration: 4 days 22 hours 49 min Resolved: Tue, 04/14/2015 - 8:42am Created: Thu, 04/09/2015 - 9:52am
degraded

Computing Status:

Service Degraded
[Resolved]

The Network Engineers are aware of a problem with IPV4 and wireless on certain access points throughout campus. This issue should be resolved by 8 AM April 9th, 2015. Update:  4/9/15:  We are told engineers are still collecting data -- if you experience issues, please contact the Networ… view Duration: 1 day 19 hours 5 min Resolved: Thu, 04/09/2015 - 9:51am Created: Tue, 04/07/2015 - 2:45pm
down

Computing Status:

Service Down
[Resolved]

Some users are currently experiencing issues when logging onto Banner.  We are aware of this issue and working to diagnose the cause.  We apologize for the inconvenience and thank you for your paitence.  view Duration: 17 hours 14 min 52 sec Resolved: Wed, 04/01/2015 - 8:33am Created: Tue, 03/31/2015 - 3:18pm
info

Computing Status:

Service Info
[Resolved]

QuikPAY will be upgraded the night of April 2nd and 3rd for a system upgrade.  Customers will not be able to make payments during this outage.  Nelnet intends to have the system back up by 6am Friday, April 3, 2015. view Duration: 3 days 1 hour 1 min Resolved: Fri, 04/03/2015 - 9:39am Created: Tue, 03/31/2015 - 8:37am
degraded

Computing Status:

Service Degraded
[Resolved]

  Update 4/3/2015 12n: Our reputation has improved with many providers. Things appear to be returning to normal and messages should go through.  Update 4/1/2015 9a:  We are still experiencing issues with many providers.  We continue to monitor the situation.  UPDATE from … view Duration: 1 week 3 days 3 hours Resolved: Fri, 04/03/2015 - 11:03am Created: Tue, 03/24/2015 - 7:34am
info

Computing Status:

Service Info
[Resolved]

An email with a malicious attachment has been received by several VT email addresses.  The email message may come from someone you know, however this email contains a malicious .ZIP attachment. Please do not open any unexpected attachments or attachments that you did not request.   view Duration: 1 week 6 days 22 hours Resolved: Fri, 04/03/2015 - 9:39am Created: Fri, 03/20/2015 - 11:05am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiening issues with the campus cable TV. We are working to correct the problems. No ETA view Duration: 18 hours 43 min 24 sec Resolved: Fri, 03/20/2015 - 7:46am Created: Thu, 03/19/2015 - 1:02pm
info

Computing Status:

Service Info
[Resolved]

Wednesday, March 18, 2015, at 5:15 p.m., Network Infrastructure and Services' Customer On Line Access (COLA) (cola.cns.vt.edu) and Guest Wireless (guest.cns.vt.edu) Websites will be moved to new servers. The transition is expected to take no more than 45 minutes. Though the work should be transpa… view Duration: 23 hours 24 min 54 sec Resolved: Thu, 03/19/2015 - 12:58pm Created: Wed, 03/18/2015 - 1:33pm
degraded

Computing Status:

Service Degraded
[Resolved]

update 4/14/2015 - The GlobalSign certificate issues have been reported as resolved.   Update 4/10/2015: A problem discovered on 4/8/2015 with the GlobalSign certificate service protocol appears to be the root cause of “invalid issuer” errors displayed on sites that are using thew n… view Duration: 3 weeks 5 days 23 hours Resolved: Tue, 04/14/2015 - 9:00am Created: Wed, 03/18/2015 - 9:53am
degraded

Computing Status:

Service Degraded
[Resolved]

The CCS team is aware of problems with Exchange servers and resource accounts. If a Resource account is opened either as a separate profile or as an additional account in outlook's account tab, it will fail. However, it will work if the account is added to the advanced tab in the main profile in … view Duration: 3 days 6 hours 8 min Resolved: Thu, 03/19/2015 - 1:39pm Created: Mon, 03/16/2015 - 7:31am
degraded

Computing Status:

Service Degraded
[Resolved]

The Engineers are working on the problem. ETA is unknown at this time view Duration: 15 min 36 sec Resolved: Fri, 03/13/2015 - 8:36am Created: Fri, 03/13/2015 - 8:21am
info

Computing Status:

Service Info
[Resolved]

PeopleAdmin will undergo a planned maintenance on Sunday, March 15, 2015.  During this time, PeopleAdmin will be unavailable and the standard maintenance page will be displayed.  This maintenance is expected to be completed by Sunday evening. If you have questions, please contact the HR… view Duration: 1 week 1 day 17 hours Resolved: Wed, 03/18/2015 - 6:57am Created: Mon, 03/09/2015 - 1:28pm
degraded

Computing Status:

Service Degraded
[Resolved]

Update (3/12/15 2:48 PM)     Campus Cable TV Issues are resolved.   Update (3/11/15 12:50P) - Some channels are still offline. We are still experiencing issues with campus cable TV.  Comcast is addressing the issue. Currently, no channels above channel 55 are be… view Duration: 4 days 17 hours 44 min Resolved: Thu, 03/12/2015 - 1:55pm Created: Sat, 03/07/2015 - 8:11pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing problems with campus cable TV at this time. It appears to be a vendor issue. Technicians are working on restoring the service; there is no estimated time of repair as of yet.  view Duration: 1 day 30 min Resolved: Sat, 03/07/2015 - 9:50am Created: Fri, 03/06/2015 - 9:20am
info

Computing Status:

Service Info
[Resolved]

UPDATE on Exchange Issues, 3/4/15 10:30a:  As of this morning, all account re-merges have been completed, and a majority of affected users have been able to clean up duplicate entries and empty emails that appeared as a result of the data merge. Collaborative Computing Services personnel and… view Duration: 6 days 21 hours 14 min Resolved: Wed, 03/11/2015 - 7:45am Created: Wed, 03/04/2015 - 10:30am
degraded

Computing Status:

Service Degraded
[Resolved]

Update March 3, 2015, 8:00 AM : Exchange Server Marconi-MBX1 As Marconi-MBX1 affected users have their data re-merged, some users have reported that their email clients (Outlook, iOS devices, etc.) are having difficulties reconciling the data. view Duration: 1 day 22 hours 20 min Resolved: Wed, 03/04/2015 - 10:47am Created: Mon, 03/02/2015 - 12:26pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 3/1/15 9p:  Users with accounts on Marconi-MBX1 are currently unable to access email/calendering updates that occurred between 2/12/15-2/28/15.  Work is ongoing to recover this missing data.  Current estimates indicate that we may be able to restore the corrupted data by the… view Duration: 2 days 16 hours 21 min Resolved: Tue, 03/03/2015 - 11:26am Created: Sat, 02/28/2015 - 7:05pm
down

Computing Status:

Service Down
[Resolved]

Exchange issues:  2/28/15  The Exchange team is still working on issues related to our Exchange environment.  They are currently attempting to recover the servers and associated databases.  Should you have issues retrieving your mail, please contact your departmental IT suppor… view Duration: 24 min 42 sec Resolved: Sat, 02/28/2015 - 7:02pm Created: Sat, 02/28/2015 - 6:38pm
degraded

Computing Status:

Service Degraded
[Resolved]

The ongoing issue with exchange are still affecting a group of users. If you experience problems using a mail client, please try Weboutlook at weboutlook.vt.edu . view Duration: 2 days 19 hours 57 min Resolved: Tue, 03/03/2015 - 11:26am Created: Sat, 02/28/2015 - 3:29pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing problems with Exchange email for certain users. The System admins are aware and are working to rectify the issue. No ETA at this time.   view Duration: 2 days 23 hours 3 min Resolved: Tue, 03/03/2015 - 11:26am Created: Sat, 02/28/2015 - 12:22pm
down

Computing Status:

Service Down
[Resolved]

Currently users are unable to create or join WebEx meetings.  We are working diligently to resolve this issue. Currently there is no ETA.  view Duration: 39 min 49 sec Resolved: Fri, 02/27/2015 - 1:56pm Created: Fri, 02/27/2015 - 1:16pm
info

Computing Status:

Service Info
[Resolved]

Hokies Active Directory maintenance will be performed by Collaborative Computing Solutions (CCS) on Friday, February 27, beginning at 4pm. Maintenance is expected to be finished by 8pm. We will be physically replacing the Hokies Domain Controller and DNS server "freeman.w2k.vt.edu" (198.82.145.6)… view Duration: 4 days 21 hours 12 min Resolved: Tue, 03/03/2015 - 11:27am Created: Thu, 02/26/2015 - 2:15pm
down

Computing Status:

Service Down
[Resolved]

We are currently experiencing a problem with PeopleAdmin that is preventing users from being able to log in.  A ticket has been submitted and we have requested an ETA on when the problem will be resolved.   view Duration: 17 hours 8 min 17 sec Resolved: Wed, 02/25/2015 - 8:19am Created: Tue, 02/24/2015 - 3:11pm
down

Computing Status:

Service Down
[Resolved]

W2s are currently not available from my.vt.edu.  NO ETA. view Duration: 7 hours 41 min 23 sec Resolved: Tue, 02/24/2015 - 4:12pm Created: Tue, 02/24/2015 - 8:30am
degraded

Computing Status:

Service Degraded
[Resolved]

Due to impending inclement weather, the previously-announced update to the SIES server to issue SSL certificates with the full SHA-256 cert chain, scheduled for 5pm tonight, will instead happen at 2pm today.  The SIES server will be down for approximately 15 minutes while the new cert chain … view Duration: 2 hours 14 min 48 sec Resolved: Wed, 02/18/2015 - 2:57pm Created: Wed, 02/18/2015 - 12:42pm
degraded

Computing Status:

Service Degraded
[Resolved]

Exchange users on the server BELL are experiencing problems.  Exchange engineers are working to resolve them. REBOOT at 21:59 fixed issue. view Duration: 21 hours 21 min 25 sec Resolved: Thu, 02/12/2015 - 8:50am Created: Wed, 02/11/2015 - 11:28am
degraded

Computing Status:

Service Degraded
[Resolved]

The production Banner/CNS forms (INB) servers will be upgraded on Sunday, February 8th.  This will be a rolling upgrade, which means there won't be any scheduled outage and services should remain available. We have 5 production servers and at least two will be in service at any given time du… view Duration: 3 days 22 hours 26 min Resolved: Tue, 02/10/2015 - 9:12am Created: Fri, 02/06/2015 - 10:46am
degraded

Computing Status:

Service Degraded
[Resolved]

The university's contractor for cable television programming will have technicians on campus tomorrow morning to conduct maintenance. It is possible, though not certain, that programming may be interrupted during the maintenance window of 9am and noon, Friday. Problems concerning cable telev… view Duration: 23 hours 17 min 23 sec Resolved: Fri, 02/06/2015 - 1:53pm Created: Thu, 02/05/2015 - 2:35pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 2/3/2015 11:54am :: Production Banner is up and available.  Some users loging in to BEIS via CAS may be prompted to enter their BANNER / ORACLE password.  Please user your Banner/Oracle password and not your PID Password.  This is most likely occurring due to lingering sync … view Duration: 2 days 4 hours 8 min Resolved: Thu, 02/05/2015 - 1:12pm Created: Tue, 02/03/2015 - 9:03am
info

Computing Status:

Service Info
[Resolved]

UPDATE:  Malicious emails and SPAM. We have received reports of a malicious email targeting VT constituents.  Remember to ALWAYS be vigilant and not click on suspicious links.  This one arrives as and email titlled "Inventory Report" and asks you to click on a link to "do… view Duration: 4 weeks 3 days 21 hours Resolved: Tue, 03/03/2015 - 11:27am Created: Fri, 01/30/2015 - 1:37pm
down

Computing Status:

Service Down
[Resolved]

Bannerand HokieSPA are experiencing issues. We are receiving reports of issues with TimeClock. We are investigating the cause. Thank you for your patience.  view Duration: 6 hours 58 min 6 sec Resolved: Thu, 01/29/2015 - 7:46pm Created: Thu, 01/29/2015 - 12:48pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 1/28/15 9:48AM : The system admins report that Wordpress (blogs.lt.vt.edu) should be functioning normally.  If you are still experiencing problems, please try the following steps: 1. Clear/Reset your browser's cache (link: how to), 2. Close and reopen your browser. If you are still ex… view Duration: 1 day 2 hours 20 min Resolved: Wed, 01/28/2015 - 11:52am Created: Tue, 01/27/2015 - 9:32am
info

Computing Status:

Service Info
[Resolved]

Description: Network maintenance will be conducted on the wireless network core components at the Blacksburg campus.   Date: Tuesday, Jan 13th   Maintenance Window: 5:00 am - 7:00 am   Expected Outages: The wireless network may be unavailable for the entire period in the specified … view Duration: 2 days 4 hours 24 min Resolved: Wed, 01/14/2015 - 4:29pm Created: Mon, 01/12/2015 - 12:05pm
info

Computing Status:

Service Info
[Resolved]

Scholar Server Maintenance Saturday, January 10th 5AM-8AM view Duration: 4 days 22 hours 53 min Resolved: Mon, 01/12/2015 - 12:28pm Created: Wed, 01/07/2015 - 1:34pm
info

Computing Status:

Service Info
[Resolved]

WordPress Maintenance scheduled for Dec 19-22.  More information can be found here:  https://blogs.lt.vt.edu/blog/2014/12/02/wordpress-maintenance-and-upgrade/ view Duration: 2 weeks 3 days 23 hours Resolved: Mon, 01/05/2015 - 10:26am Created: Thu, 12/18/2014 - 10:57am
degraded

Computing Status:

Service Degraded
[Resolved]

There have been performance issues with viewing O365 licenses in ADadmin. A fix is in development. view Duration: 1 day 1 hour 40 min Resolved: Thu, 12/18/2014 - 4:10pm Created: Wed, 12/17/2014 - 2:30pm
info

Computing Status:

Service Info
[Resolved]

NOTICE:  Filebox Service ends on December 31, 2014.  view Duration: 3 weeks 3 days 19 hours Resolved: Mon, 01/05/2015 - 11:08am Created: Thu, 12/11/2014 - 3:42pm
degraded

Computing Status:

Service Degraded
[Resolved]

Currently we are experiencing issues with licensing VT Office 365 through ADadmin.  NO ETA. view Duration: 2 days 22 hours 36 min Resolved: Fri, 12/05/2014 - 11:36am Created: Tue, 12/02/2014 - 1:00pm
degraded

Computing Status:

Service Degraded
[Resolved]

There are currently replication issues with changing passwords (i.e., PID passwords, VT Google Apps passwords, etc.). The problem is being investigated. view Duration: 31 min 20 sec Resolved: Mon, 12/01/2014 - 2:01pm Created: Mon, 12/01/2014 - 1:30pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing network connectivity issues to off-campus networks.  4Help has notified the network egineers. view Duration: 20 hours 58 min 49 sec Resolved: Fri, 11/21/2014 - 8:45am Created: Thu, 11/20/2014 - 11:46am
info

Computing Status:

Service Info
[Resolved]

UPGRADE COMPLETED: An engineering upgrade for the central network storage system known as Storage.vt.edu and skipper.cc.vt.edu is scheduled for Sunday, November 23rd from Noon to 4pm. The upgrade will include replacing multiple parts in skipper’s controller.   Since skipper is part of… view Duration: 4 days 15 hours 36 min Resolved: Mon, 11/24/2014 - 8:08am Created: Wed, 11/19/2014 - 4:31pm
info

Computing Status:

Service Info
[Resolved]

Software Distribution moving to North End Center due to flooding/SAEC closed: Due to flooding in Torgersen Hall, Software Distribution is closed. The office will reopen Wednesday, Nov. 19, in a temporary location on the main floor of the North End Center. The Software Assistance and Education Cen… view Duration: 11 weeks 2 days 2 hours Resolved: Thu, 02/05/2015 - 2:33pm Created: Tue, 11/18/2014 - 11:44am
down

Computing Status:

Service Down
[Resolved]

UPDATE: Network Egineers have identified the problem and implented a resolution. We are experiencing  DNS Resolution Issues. Network Engineers are aware of the problem and are working on it. NO ETA at present.   view Duration: 23 min 49 sec Resolved: Tue, 11/18/2014 - 10:54am Created: Tue, 11/18/2014 - 10:31am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing issues with the Exchange Servers this morning. The exchange team is working to correct the problem. There is no ETA at present.   view Duration: 50 min 34 sec Resolved: Mon, 11/10/2014 - 9:07am Created: Mon, 11/10/2014 - 8:17am
degraded

Computing Status:

Service Degraded
[Resolved]

Update: Our team is working on this issue and hope to have it resolved tonight. eToken issuance suspended until further notice We are experiencing problems using certificates on eTokens to login to CAS and AD Admin: view Duration: 3 days 1 hour 39 min Resolved: Mon, 11/10/2014 - 10:17am Created: Fri, 11/07/2014 - 8:37am
degraded

Computing Status:

Service Degraded
[Resolved]

Banner Travel and Expense Management (TEM) system was upgraded last weekend and some individuals are seeing the error message “RSL error 1 of 5” (or similar) when attempting to use the system. The problem is actively being worked on.  view Duration: 16 hours 55 min 44 sec Resolved: Thu, 11/06/2014 - 8:19am Created: Wed, 11/05/2014 - 3:24pm
degraded

Computing Status:

Service Degraded
[Resolved]

We have been receiving reports of slow performance for weboutlook.vt.edu and Exchange. view Duration: 1 week 2 days 17 hours Resolved: Mon, 11/10/2014 - 9:12am Created: Fri, 10/31/2014 - 4:10pm
down

Computing Status:

Service Down
[Resolved]

UPDATE:  4:56 pm:  This issue has been resolved.   The Virginia Tech VPN is currently down. Engineers are working to resolve the issue. view Duration: 1 hour 12 min 3 sec Resolved: Fri, 10/31/2014 - 3:56pm Created: Fri, 10/31/2014 - 2:44pm
degraded

Computing Status:

Service Degraded
[Resolved]

There appears to be some problem with wireless and hosting. From wireless, access to hosting is blocked. We are working the problem. No ETA. view Duration: 51 min 45 sec Resolved: Mon, 10/27/2014 - 2:38pm Created: Mon, 10/27/2014 - 1:46pm
info

Computing Status:

Service Info
[Resolved]

Everyone on Windows that connects to skipper.cc.vt.edu or storage.vt.edu will have to reconnect to those services after 3 PM Thursday, October 23, 2014. view Duration: 22 hours 28 min 7 sec Resolved: Fri, 10/24/2014 - 12:24pm Created: Thu, 10/23/2014 - 1:56pm
degraded

Computing Status:

Service Degraded
[Resolved]

Due to email being blocked, emails from our VT Wordpress instance, blogs.lt.vt.edu, are not currently being received. This means that, until the email is unblocked, you will not receive activation emails, new account creation emails, password reset emails, etc.  We are working closely with o… view Duration: 5 days 35 min 54 sec Resolved: Wed, 10/22/2014 - 1:15pm Created: Fri, 10/17/2014 - 12:39pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are receiving reports of issues with Weboutlook again.  Our exchange team are looking into the problem. view Duration: 2 days 1 hour 56 min Resolved: Thu, 10/16/2014 - 2:10pm Created: Tue, 10/14/2014 - 12:14pm
degraded

Computing Status:

Service Degraded
[Resolved]

We experienced a brief issue with weboutlook late last night / early this morning.  This issue should be resolved at this time. view Duration: 6 sec Resolved: Tue, 10/14/2014 - 8:09am Created: Tue, 10/14/2014 - 8:09am
degraded

Computing Status:

Service Degraded
[Resolved]

Our mail team reports that we are experiencing issues sending mail from vt.edu to Comcast at this time. The mail team is attempting to work with Comcast Support to resolve this issue, however Comcast Support is insisting that they are not blocking our outbound servers and will not escalate the is… view Duration: 6 days 7 hours 54 min Resolved: Mon, 10/20/2014 - 3:39pm Created: Tue, 10/14/2014 - 7:44am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing intermittent issues with devices connecting to Exchange via Activesync.  No ETA of resolution at this time. view Duration: 2 days 6 hours 27 min Resolved: Thu, 10/16/2014 - 2:10pm Created: Tue, 10/14/2014 - 7:43am
degraded

Computing Status:

Service Degraded
[Resolved]

Exchange ActiveSync is having issues. Mobile devices may be impacted with the sending and receiving of email during this temporary outage. Also Autodiscovery is currently not working. We continue to work to resolve these issues. NO ETA. view Duration: 47 min 30 sec Resolved: Mon, 10/13/2014 - 2:07pm Created: Mon, 10/13/2014 - 1:19pm
degraded

Computing Status:

Service Degraded
[Resolved]

A store on the Exchange Server, that impacts several of our executive users, is currently down.  Engineers are addressing the problem. view Duration: 40 min 25 sec Resolved: Mon, 10/13/2014 - 8:45am Created: Mon, 10/13/2014 - 8:05am
info

Computing Status:

Service Info
[Resolved]

On Saturday, October 11, 2014 between 12pm and 1pm, http://4help.vt.edu will be unavailable for about 15 minutes due to maintenance.   view Duration: 2 days 10 hours 57 min Resolved: Mon, 10/13/2014 - 8:01am Created: Fri, 10/10/2014 - 9:04pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE 9:55am:  The issues with Outlook Anywhere have been resolved.  You may need to restart your computer for Outlook to work correctly again.   Original Post 9:00am: We are experiencing issues with Outlook clients connected to the VT Exchange system.  We are working on a so… view Duration: 6 hours 16 min 6 sec Resolved: Thu, 10/09/2014 - 2:32pm Created: Thu, 10/09/2014 - 8:16am
down

Computing Status:

Service Down
[Resolved]

We are experiencing issues with Weboutlook (http://weboutlook.vt.edu).  System administrators are working on the problem. view Duration: 1 hour 18 min 32 sec Resolved: Wed, 10/08/2014 - 5:45pm Created: Wed, 10/08/2014 - 4:27pm
info

Computing Status:

Service Info
[Resolved]

 On Sunday October 5th from 10am to Noon maintenance will be performed on the VNX 5700 SAN (Storage Attached Network) storage system to replace failed hardware. Some services will be affected by this maintenance. If you experience issues with any services, as always, please contact 4help (23… view Duration: 2 days 23 hours 23 min Resolved: Mon, 10/06/2014 - 12:53pm Created: Fri, 10/03/2014 - 1:29pm
down

Computing Status:

Service Down
[Resolved]

The following systems are experiencing issues and are down: VT Search, Banner, my.vt.edu, HokieSPA System Engineers are actively working to resolve the issues, however there is no ETA on a resolution. view Duration: 32 min 20 sec Resolved: Wed, 10/01/2014 - 8:05am Created: Wed, 10/01/2014 - 7:33am
info

Computing Status:

Service Info
[Resolved]

Currently the CAS enabled Banner URL does not work ( view Duration: 1 hour 6 min 7 sec Resolved: Wed, 10/01/2014 - 8:06am Created: Wed, 10/01/2014 - 7:00am
info

Computing Status:

Service Info
[Resolved]

4Help is using a new ticketing system:   Our new IT service management system-ServiceNow-has been implemented. A new web-based support request form, still accessed via the web address 4help.vt.edu, is available.   This initial implementation involves only groups within th… view Duration: 4 weeks 2 days 20 hours Resolved: Mon, 10/13/2014 - 8:46am Created: Fri, 09/12/2014 - 12:29pm
down

Computing Status:

Service Down
[Resolved]

The FILEBOX.VT.EDU is currently having problems and is unavailable. We are working to correct the problem. No ETA. view Duration: 10 hours 21 min 1 sec Resolved: Fri, 09/12/2014 - 5:07pm Created: Fri, 09/12/2014 - 6:46am
down

Computing Status:

Service Down
[Resolved]

UPDATE:  Programming appears to be restored to the campus cable network. Outage was incoming to our system and reported by Comcast to have begun shortly before midnight due to a cut/break in the regional trunk fiber. Outage affected all areas locally served by Comcast. Please report any cont… view Duration: 3 min 8 sec Resolved: Fri, 09/05/2014 - 8:33am Created: Fri, 09/05/2014 - 8:30am
info

Computing Status:

Service Info
[Resolved]

Due to yesterday's Exchange issues, users may receive bounce back messages for messages that were ACTUALLY DELIVERED.  These emails are NOT lost or deleted.  They were actually delivered.  This was caused by the queuing of legitimate mail.  Users can delete the messages from M… view Duration: 23 hours 1 min 40 sec Resolved: Thu, 09/04/2014 - 7:28am Created: Wed, 09/03/2014 - 8:27am
down

Computing Status:

Service Down
[Resolved]

RESOLVED as of 9/3/14 8a:  A network switch is down in Dietrick hall. Network engineers are aware and working on the issue. There is no ETA at this time.   view Duration: 3 min 22 sec Resolved: Wed, 09/03/2014 - 7:56am Created: Wed, 09/03/2014 - 7:53am
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED:  9/3/14 8a:  We are currently experiencing significant delays sending and receiving email on our Exchange system due to mail queuing.  Our Exchange Admins are activing working to resolve the issue, however we do not have an estimated time of resolution. view Duration: 21 hours 6 min 18 sec Resolved: Wed, 09/03/2014 - 7:18am Created: Tue, 09/02/2014 - 10:12am
info

Computing Status:

Service Info
[Resolved]

A major upgrade to WebEx is scheduled for 9/5/14.  More information can be found at the following sites: https://webex.tlos.vt.edu/?p=982  and https://webex.tlos.vt.edu/?page_id=900 view Duration: 1 week 3 days 31 min Resolved: Mon, 09/08/2014 - 8:47am Created: Fri, 08/29/2014 - 8:15am
degraded

Computing Status:

Service Degraded
[Resolved]

The tool that allows you to change your Network Password is currently inaccessible. view Duration: 46 min 26 sec Resolved: Fri, 08/22/2014 - 8:40am Created: Fri, 08/22/2014 - 7:54am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing a long delay in the generation of new network passwords. Engineers are aware of the issue. No ETA at this point view Duration: 2 hours 43 min 53 sec Resolved: Thu, 08/21/2014 - 1:21pm Created: Thu, 08/21/2014 - 10:37am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing problems when using the Scholar Email Archive Tool.  When attempting to send email to a class listerv the sender receives a bounce back error message.  We are investgiating the issue.  view Duration: 2 hours 6 min 35 sec Resolved: Fri, 08/15/2014 - 11:37am Created: Fri, 08/15/2014 - 9:30am
info

Computing Status:

Service Info
[Resolved]

Scholar will be unavailable on Sunday August 16, during the normal maintenence window, from 5a - 530a for an upgrade.  Details for the upgrade can be found here: http://www.olcs.lt.vt.edu/scholar/codeUpdates13_14/scholarUpdates-08-16-2014.html  view Duration: 4 days 2 hours 51 min Resolved: Mon, 08/18/2014 - 10:23am Created: Thu, 08/14/2014 - 7:31am
info

Computing Status:

Service Info
[Resolved]

A phishing email is circulating that many users have fallen for.  Please warn users NOT to click on the following email:  We have upgraded our email servers to enhance our security.  All users are required to enroll their email accounts with our new upgraded server. Follow the link… view Duration: 2 weeks 1 day 46 min Resolved: Fri, 08/29/2014 - 8:05am Created: Thu, 08/14/2014 - 7:18am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currrently experiencing issues with one of our Exchange storage groups.  Some users are not able to connect to Exchange.  We are working on the issue.  view Duration: 13 min 10 sec Resolved: Thu, 08/14/2014 - 7:16am Created: Thu, 08/14/2014 - 7:03am
degraded

Computing Status:

Service Degraded
[Resolved]

There are currently delays for emails inbound to Virginia Tech. view Duration: 4 hours 44 min 28 sec Resolved: Tue, 08/05/2014 - 12:25pm Created: Tue, 08/05/2014 - 7:40am
info

Computing Status:

Service Info
[Resolved]

The new “Remote Access – VPN” service (aka Junos Pulse) went into production on Tuesday, July 29th, 2014. The legacy “PPTP Virginia Tech VPN” service will be decommissioned on August 12, 2014. The new VPN service works only on Windows and Mac computers and, the Android and iPhone Pulse … view Duration: 4 weeks 1 day 22 hours Resolved: Fri, 08/29/2014 - 8:06am Created: Wed, 07/30/2014 - 9:17am
info

Computing Status:

Service Info
[Resolved]

If you are having difficulties using the new Remote Access - VPN, note that your network password CANNOT contain "%" as a special character.   view Duration: 4 weeks 3 days 20 hours Resolved: Fri, 08/29/2014 - 8:06am Created: Mon, 07/28/2014 - 11:54am
degraded

Computing Status:

Service Degraded
[Resolved]

There are issues changing passwords in ADAdmin they are currently being investigated. As a work around log in to WebOutlook and change your Hokies password here.  view Duration: 3 days 27 min 34 sec Resolved: Mon, 07/28/2014 - 10:26am Created: Fri, 07/25/2014 - 9:59am
down

Computing Status:

Service Down
[Resolved]

We are experiencing network issues that are affecting off campus traffic.  Engineers are working on the issue. UPDATE:  This has been resolved.   view Duration: 11 min 31 sec Resolved: Thu, 07/24/2014 - 11:15am Created: Thu, 07/24/2014 - 11:04am
degraded

Computing Status:

Service Degraded
[Resolved]

CONNECTtoVT-Wireless access for guests is currently down. Engineers are working on the issue. No ETA at this time. view Duration: 53 min 33 sec Resolved: Tue, 07/22/2014 - 9:34am Created: Tue, 07/22/2014 - 8:40am
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED at 1:16p:  There is an issue with newly created network passwords not working. We are currently working to resolve the problem. I don’t have an ETR at the moment. view Duration: 21 min 46 sec Resolved: Mon, 07/14/2014 - 12:16pm Created: Mon, 07/14/2014 - 11:54am
info

Computing Status:

Service Info
[Resolved]

On July 16 2014, HOKIES account credentials, used to login to computers in the university Windows domain and Exchange email accounts, will no longer be used to authenticate to network services, specifically wireless and VPN. If you currently authenticate to the VT-Wireless network or VPN using yo… view Duration: 7 weeks 16 min 31 sec Resolved: Fri, 08/29/2014 - 8:07am Created: Fri, 07/11/2014 - 7:50am
down

Computing Status:

Service Down
[Resolved]

WIRELESS problems in McBryde,Due to an issue with an upgrade. This impacts about 1/4 of McBryde.  Network Engineers are working on the issue.  NO ETA. Network issues at Wallace Hall - no (hard-wired) data at all in about 1/2 dozen rooms so far. If any should inquire, please advise we ar… view Duration: 3 hours 16 min 56 sec Resolved: Thu, 07/03/2014 - 10:03am Created: Thu, 07/03/2014 - 6:46am
degraded

Computing Status:

Service Degraded
[Resolved]

We are still experiencing intermittent issues with dropped calls.  We are actively engaged with our vendor to resolve the issue, however we do not have an ETR at this time. UPDATE: Issue should be resolved. view Duration: 19 min 11 sec Resolved: Mon, 06/30/2014 - 3:07pm Created: Mon, 06/30/2014 - 2:48pm
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED on 6/30/14 1:30p:  Intermittent issues are being experienced with delivery of calls originating from off campus, being placed to on-campus extensions. We are coordinating with our vendor concerning this issue. Estimated time to resolve is not known at this time. view Duration: 2 hours 25 min 28 sec Resolved: Mon, 06/30/2014 - 12:33pm Created: Mon, 06/30/2014 - 10:08am
info

Computing Status:

Service Info
[Resolved]

Maintenance for the central network storage system referred to as Storage.vt.edu, skipper.cc.vt.edu and minnow.cc.vt.edu is scheduled for Sunday, June 29, 2014, from 8am to 10am. This will include hardware maintenance on 'minnow' that requires a reboot while *not* in failover mode, thereby interr… view Duration: 4 days 22 hours 50 min Resolved: Mon, 06/30/2014 - 12:33pm Created: Wed, 06/25/2014 - 1:43pm
info

Computing Status:

Service Info
[Resolved]

BEWARE of PHONE phishing scams!  This was forwarded to ITSO.  Another round of phone phishing scams. They call saying they are from “Windows” or “Microsoft” and want to “help you fix your machine”.  All, view Duration: 1 week 1 day 22 hours Resolved: Thu, 07/03/2014 - 10:05am Created: Tue, 06/24/2014 - 11:34am
degraded

Computing Status:

Service Degraded
[Resolved]

Some people may experience issues connecting to VT-Wireless this morning.  Our network engineers are aware of the problem and are actively working to resolve the issue. view Duration: 1 hour 11 min 41 sec Resolved: Thu, 06/19/2014 - 8:57am Created: Thu, 06/19/2014 - 7:45am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing network/connectively issues that may interrupt connections or database servers or cause timeouts of these connections.  System Administrators have been notified, but there is no ETA to a resolution. view Duration: 1 hour 56 min 31 sec Resolved: Wed, 06/18/2014 - 2:40pm Created: Wed, 06/18/2014 - 12:43pm
info

Computing Status:

Service Info
[Resolved]

On Sunday June 22 there are TWO maintenance windows scheduled: 5AM-8AM:  bypass on B UPS 9AM-1PM:  VNX 5700 See details below:   From 9am to 1pm maintenance will be performed on the VNX 5700 storage system. It is anticipated services will not be affected by this maintenance, howeve… view Duration: 1 week 21 hours 13 min Resolved: Wed, 06/25/2014 - 1:19pm Created: Tue, 06/17/2014 - 4:06pm
info

Computing Status:

Service Info
[Resolved]

Self provisioning of accounts in ADadmin is currently unavailable.  Users who wish to provision or upgrade an Exchange account should submit a ticket to 4Help for manual creation of the account. Please indicate in ticket if user wants full or calendar only account.  view Duration: 6 hours 16 min 41 sec Resolved: Mon, 06/16/2014 - 3:09pm Created: Mon, 06/16/2014 - 8:52am
info

Computing Status:

Service Info
[Resolved]

Title: Databases banner and vtfbanner unavailable on Sunday,  June 15Start: Jun 15, 2014 06:00End: Jun 15, 2014 12:00----------------------------------------------------------------------Due to maintenance the following databases will not be availablefrom 06:00 AM until 12:00 PM on Sunday, J… view Duration: 2 days 18 hours 56 min Resolved: Mon, 06/16/2014 - 7:28am Created: Fri, 06/13/2014 - 12:32pm
degraded

Computing Status:

Service Degraded
[Resolved]

There were some compromised email accounts that caused email delays and potential send delays from Outlook outboxes.  The Exchange team is working on the issue.  view Duration: 1 hour 52 min 48 sec Resolved: Tue, 06/10/2014 - 11:46am Created: Tue, 06/10/2014 - 9:53am
info

Computing Status:

Service Info
[Resolved]

From: Office of Emergency Management -- VT Alerts Phishing Scam  There are reports of a phishing scam involving VT Alerts. Some members of the Virginia Tech community have received emails purporting to be VT Alerts messages that ask individuals to verify personal accounts through an emb… view Duration: 5 days 1 min 17 sec Resolved: Tue, 06/10/2014 - 7:13am Created: Thu, 06/05/2014 - 7:12am
down

Computing Status:

Service Down
[Resolved]

RESOLVED:  We are receiving reports of users unable to access VPN using network password credentials.  Network support is looking into the issue.  We will provide updates as we have them.   There was an issue with the communication between the IAS server and the domain control… view Duration: 16 min 5 sec Resolved: Wed, 06/04/2014 - 9:01am Created: Wed, 06/04/2014 - 8:44am
info

Computing Status:

Service Info
[Resolved]

The newly signed jar files are now in place for PROD, FPRD, and CPRD forms.   After hours, on June 5th, a change to production Banner Servers will require users to accept a resigned java file used by Banner.   The first time users log in, after the change, they will be prompted by to ru… view Duration: 6 days 16 hours 52 min Resolved: Tue, 06/10/2014 - 7:14am Created: Tue, 06/03/2014 - 2:21pm
down

Computing Status:

Service Down
[Resolved]

The network in Hahn North is down.  Our network engineers are working to resolve the issue. view Duration: 52 min 15 sec Resolved: Tue, 06/03/2014 - 12:28pm Created: Tue, 06/03/2014 - 11:36am
degraded

Computing Status:

Service Degraded
[Resolved]

We have received reports of users experiencing issues when logging in to some banner forms.  We are investigating the issue and will update when we have more information. UPDATE (6/3/14 9:32a): The CAS-ified version of Banner is having issues. A workaround for the time being is to use t… view Duration: 18 min 33 sec Resolved: Tue, 06/03/2014 - 8:28am Created: Tue, 06/03/2014 - 8:10am
degraded

Computing Status:

Service Degraded
[Resolved]

The "B" UPS at Virginia Tech's main data center at AISB has failed and is in bypass right now. There is an increased risk of power interruption to connected systems until repaired. view Duration: 4 days 23 hours 40 min Resolved: Wed, 06/04/2014 - 12:23pm Created: Fri, 05/30/2014 - 12:42pm
info

Computing Status:

Service Info
[Resolved]

System upgrades of the campus telecommunications network are scheduled for May 31, 2014.   May 31, 4:30 a.m. - 5 a.m. - Telephone service unavailable: System upgrades will affect Avaya IP, digital and analog phones, fax machines, credit card readers, Rolm phones, and non-UC analog phone… view Duration: 4 days 22 hours 55 min Resolved: Tue, 06/03/2014 - 7:24am Created: Thu, 05/29/2014 - 8:28am
down

Computing Status:

Service Down
[Resolved]

Banner and Warehouse systems are currently down following enterprise storage maintenance. Admins are bringing systems back on line. view Duration: 14 min 55 sec Resolved: Sun, 05/18/2014 - 12:06pm Created: Sun, 05/18/2014 - 11:51am
degraded

Computing Status:

Service Degraded
[Resolved]

We are once again experiencing issues with significant delays of email being delivered.  This is primarily due to the mail servers being inundated with spam.  For more a more detailed explanation, refer to the information on this page.  Virginia Tech continues to experience problem… view Duration: 1 week 4 days 3 hours Resolved: Tue, 05/27/2014 - 11:41am Created: Fri, 05/16/2014 - 7:57am
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE:  problem with transaction logs was resolved at 8:52am.  We are experiencing Exchange issues with a specific store on Mirkwood this morning.  This impacts most executive level VP Exchange accounts. NO ETA at this time.  view Duration: 2 hours 18 min 47 sec Resolved: Thu, 05/15/2014 - 9:44am Created: Thu, 05/15/2014 - 7:26am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing email delays when sending to other domains (e.g., gmail). Note that this affects email forwarding. view Duration: 19 hours 43 min 10 sec Resolved: Thu, 05/15/2014 - 9:16am Created: Wed, 05/14/2014 - 1:33pm
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED:  330p 5/8/14 Some users are reporting Banner session disconnects:   "Your connection has been lost; you will need to reconnect and then your session with be restarted."  The Banner Team is addressing the issue.  view Duration: 36 min 33 sec Resolved: Thu, 05/08/2014 - 2:51pm Created: Thu, 05/08/2014 - 2:14pm
down

Computing Status:

Service Down
[Resolved]

The TSM Backup Service is down.  Engineers are looking into the problem, but there is currently no ETA. view Duration: 1 day 22 hours 35 min Resolved: Fri, 05/09/2014 - 10:55am Created: Wed, 05/07/2014 - 12:20pm
degraded

Computing Status:

Service Degraded
[Resolved]

There is an issue with changing PID passwords.  We are investigating the issue. UPDATE:  12:20p:  We are experiencing heavy system traffic on the servers that handle changing of PID passwords. If you received "An error has occurred. Contact 4Help", wait a few minutes and then attem… view Duration: 1 day 22 hours 35 min Resolved: Wed, 05/07/2014 - 8:26am Created: Mon, 05/05/2014 - 9:50am
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing Exchange email delays.  view Duration: 17 hours 18 min 26 sec Resolved: Thu, 05/01/2014 - 7:37am Created: Wed, 04/30/2014 - 2:18pm
degraded

Computing Status:

Service Degraded
[Resolved]

There are currently issues with logging in to http://lynda.vt.edu. view Duration: 20 hours 31 min 27 sec Resolved: Thu, 05/01/2014 - 9:39am Created: Wed, 04/30/2014 - 1:07pm
down

Computing Status:

Service Down
[Resolved]

We are working to resolve network connectivity issues in Major Williams. view Duration: 10 min Resolved: Mon, 04/28/2014 - 2:23pm Created: Mon, 04/28/2014 - 2:13pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing an issue with Avaya Voicemail.  The message indicator light may not work and some functions are not available.  We are working with Avaya to resolve the issue.   Update:  resolved 4/18/2014, 9:32am view Duration: 3 days 2 hours 57 min Resolved: Mon, 04/21/2014 - 11:03am Created: Fri, 04/18/2014 - 8:06am
down

Computing Status:

Service Down
[Resolved]

We are experiencing issues with wireless networking that is affecting half of the VT Campus.  Network Engineers are working on the issue.   UPDATE:  12:20pm 4/17/2014:  This issue has been resolved.   view Duration: 4 days 1 hour 34 min Resolved: Mon, 04/21/2014 - 11:03am Created: Thu, 04/17/2014 - 9:29am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently addressing an issue with the University phone system ( AVAYA ). Off campus long distance service is broken. We are working to correct this problem. There is no ETA. view Duration: 1 min 15 sec Resolved: Mon, 04/14/2014 - 8:02am Created: Mon, 04/14/2014 - 8:00am
info

Computing Status:

Service Info
[Resolved]

The work was started at 7AM and was completed at 8:35AM. Research computing resources as previously announced remain down until the system administrators can bring them back up. In a state of reduced redundancy, one of the main hypervisor pools lost a power supply and several services were affec… view Duration: 17 hours 38 min 52 sec Resolved: Mon, 04/14/2014 - 8:26am Created: Sun, 04/13/2014 - 2:47pm
info

Computing Status:

Service Info
[Resolved]

Electrical Maintenance was performed at the AISB this morning. The work was started at 7AM and was completed at 8:35AM. Research computing resources as previously announced remain down until the system administrators can bring them back up. In a state of reduced redundancy, one of the main hyperv… view Duration: 17 hours 45 min 39 sec Resolved: Mon, 04/14/2014 - 8:26am Created: Sun, 04/13/2014 - 2:40pm
info

Computing Status:

Service Info
[Resolved]

Electrical Maintenance was performed at the AISB this morning. The work was started at 7AM and was completed at 8:35AM. Research computing resources as previously announced remain down until the system administrators can bring them back up. In a state of reduced redundancy, one of the main hyperv… view Duration: 17 hours 48 min 14 sec Resolved: Mon, 04/14/2014 - 8:27am Created: Sun, 04/13/2014 - 2:38pm
info

Computing Status:

Service Info
[Resolved]

Electrical Maintenance was performed at the AISB this morning. The work was started at 7AM and was completed at 8:35AM. Research computing resources as previously announced remain down until the system administrators can bring them back up. In a state of reduced redundancy, one of the main hyperv… view Duration: 17 hours 53 min 3 sec Resolved: Mon, 04/14/2014 - 8:27am Created: Sun, 04/13/2014 - 2:34pm
down

Computing Status:

Service Down
[Resolved]

UPDATE for Sunday, April 13, 2014: on Electrical Maintenance in VT Data Center:  Electrical maintenance was performed at AISB this morning. The work started at 7AM and was completed at 8:35AM. Research computing resources as previously announced remain down until the system administrato… view Duration: 2 days 23 hours 43 min Resolved: Mon, 04/14/2014 - 7:59am Created: Fri, 04/11/2014 - 8:15am
info

Computing Status:

Service Info
[Resolved]

Update 4/25/2014 Change your passwords by May 5th, 2014, as part of Virginia Tech’s response to the Heartbleed security issue. view Duration: 4 weeks 23 hours 28 min Resolved: Fri, 05/09/2014 - 12:20pm Created: Thu, 04/10/2014 - 12:52pm
degraded

Computing Status:

Service Degraded
[Resolved]

There is currently an issue with an expired certificate with NETCERTS.  NO eta but the problem is being addressed.   view Duration: 3 days 21 hours 12 min Resolved: Mon, 04/14/2014 - 8:25am Created: Thu, 04/10/2014 - 11:13am
down

Computing Status:

Service Down
[Resolved]

Our wireless network is down in the following buildings: Fralin, Hahn, Maj Williams, and Public Safety.  Our network engineers are aware of the situation and are currently working to resolve the issue and restore wireless in those buildings. view Duration: 4 hours 12 min 49 sec Resolved: Tue, 04/08/2014 - 2:05pm Created: Tue, 04/08/2014 - 9:52am
info

Computing Status:

Service Info
[Resolved]

BEWARE of VT Spear Phishing emails!  Remember, VT will never send an email regarding your VT account, password, or email quota which also contains a link or an attachment. If you receive an email regarding your VT account, password or email quota, which also contains a link or an attach… view Duration: 3 days 17 hours 55 min Resolved: Fri, 04/04/2014 - 7:39am Created: Mon, 03/31/2014 - 1:44pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing issues with ActiveSync, which means that mobile devices will have problems receiving email from and syncing to Exchange. view Duration: 20 hours 21 min 15 sec Resolved: Tue, 04/01/2014 - 8:42am Created: Mon, 03/31/2014 - 12:21pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are experiencing issues with Exchange mail. view Duration: 1 hour 11 min 57 sec Resolved: Fri, 03/28/2014 - 9:17am Created: Fri, 03/28/2014 - 8:05am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently addressing an issue with the University Network ( ETHERNET/WIRELESS ) in the Student Services Building area. We are working to correct this problem. There is no ETA.  view Duration: 1 hour 7 min 44 sec Resolved: Mon, 03/24/2014 - 3:58pm Created: Mon, 03/24/2014 - 2:50pm
degraded

Computing Status:

Service Degraded
[Resolved]

Due to some recently compromised accounts sending some mass email over night, outgoing mail may be temporarily blocked by external mail hosts.  If you send an email that is returned with a "Blocked" or "Delayed" message, please wait 48-72 hours for these temporary blocks to clear and try sen… view Duration: 1 week 5 days 21 hours Resolved: Mon, 03/24/2014 - 7:50am Created: Tue, 03/11/2014 - 10:18am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently addressing an issue with the University HOSTING/SURVEY Server ( HOSTING/SURVEY ). We are working to correct this problem. There is no ETA. view Duration: 1 hour 12 min 17 sec Resolved: Mon, 03/10/2014 - 11:50am Created: Mon, 03/10/2014 - 10:38am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing delays for emails sent from VT Google Apps accounts to Gmail (non-VT) addresses. view Duration: 17 hours 28 min 14 sec Resolved: Thu, 03/06/2014 - 8:13am Created: Wed, 03/05/2014 - 2:45pm
down

Computing Status:

Service Down
[Resolved]

We are currently experiencing issues with the VPN.  Engineers are working on the problem.  view Duration: 41 min 51 sec Resolved: Wed, 02/26/2014 - 3:14pm Created: Wed, 02/26/2014 - 2:32pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing issues with network access in the Graduate Life Center.  NO ETA at this time.  Issue/Resolution: incompatible communications protocol that prevented several network routers the ability to correctly identify the neighbor classification. Impact: a single /24 … view Duration: 2 hours 55 min 56 sec Resolved: Wed, 02/26/2014 - 3:44pm Created: Wed, 02/26/2014 - 12:48pm
degraded

Computing Status:

Service Degraded
[Resolved]

UPDATE on email issues and storage outage event on 2/24/14:    Email issues on 2/24/14: There were some minor queuing issues for off campus mail (not including VT Google).  (The off campus relay is very busy these days, mostly dealing with malformed spam and bounces to malformed sp… view Duration: 1 day 4 hours 7 min Resolved: Tue, 02/25/2014 - 2:48pm Created: Mon, 02/24/2014 - 10:41am
degraded

Computing Status:

Service Degraded
[Resolved]

We are having a network issue and some sites may be unavailable.  We are having an issue assigning IPv4 addresses via DHCP.  IPv6 address assignment is working properly.  This will result in affected users being able to access sites that use IPv6, but not sites that use only IPv4. … view Duration: 1 hour 2 min 47 sec Resolved: Thu, 02/20/2014 - 11:56am Created: Thu, 02/20/2014 - 10:53am
down

Computing Status:

Service Down
[Resolved]

2/18/14 7p:  We are currently experiencing an outage for Cable TV service on the Virginia Tech campus.   It is a provider issue and we currently have no ETA. view Duration: 1 hour 59 min 18 sec Resolved: Tue, 02/18/2014 - 9:29pm Created: Tue, 02/18/2014 - 7:29pm
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED 2/18/14:  TSM (Tivoli) Network Backup Service is running on limited disk storage due to a failed controller.  Some desktop backups may fail until this is corrected.  view Duration: 23 hours 31 min Resolved: Tue, 02/18/2014 - 9:10am Created: Mon, 02/17/2014 - 9:39am
degraded

Computing Status:

Service Degraded
[Resolved]

RESOLVED as of 5:00pm.  We are experiencing issues with VT-Wireless.  Engineers are working on the problem which is related to a DHCP server.  NO ETA.  view Duration: 1 week 4 days 16 hours Resolved: Tue, 02/18/2014 - 9:52am Created: Thu, 02/06/2014 - 5:01pm
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently experiencing intermittent issues with VT-Wireless.  Our network engineers are actively working to identify and resolve the issue, however we do not have an estimated time of fix at this moment. view Duration: 36 min 40 sec Resolved: Thu, 02/06/2014 - 4:48pm Created: Thu, 02/06/2014 - 4:11pm
degraded

Computing Status:

Service Degraded
[Resolved]

Listserv performance is degraded today.  There was an issue overnight with a specific listserv and 400,000 automated messages.  We are working to clear that queue of messages to restore listserv performance. view Duration: 4 hours 29 min 1 sec Resolved: Thu, 02/06/2014 - 2:03pm Created: Thu, 02/06/2014 - 9:34am
degraded

Computing Status:

Service Degraded
[Resolved]

Google has notified Virginia Tech of a recent issue with VT Google Apps Mail that caused some actions you took while viewing a message (e.g. deleting a message, marking it as spam, or moving it to a folder) to be inadvertently applied to a different message. The issue occurred between January 15 … view Duration: 2 weeks 4 days 23 hours Resolved: Tue, 02/18/2014 - 9:52am Created: Thu, 01/30/2014 - 10:31am
degraded

Computing Status:

Service Degraded
[Resolved]

We are currently addressing an issue with the University Central Administrative Systems ( BANNER/HOKIESPA ).  We are working to correct this problem. There is no ETA.    view Duration: 3 weeks 1 day 1 hour Resolved: Tue, 02/18/2014 - 9:53am Created: Mon, 01/27/2014 - 8:21am
down

Computing Status:

Service Down
[Resolved]

VT Google Apps email is currently unavailable.  Standard Gmail also seems to be experiencing issues.   view Duration: 6 days 51 min 58 sec Resolved: Thu, 01/30/2014 - 3:08pm Created: Fri, 01/24/2014 - 2:16pm
degraded

Computing Status:

Service Degraded
[Resolved]

We have been receiving reports of issues with Banner forms becoming unresponsive when using keyboard shortcuts instead of the menus.  The issue appears to be caused by Java version 7 update 51.   view Duration: 1 week 4 hours 46 min Resolved: Fri, 01/24/2014 - 4:19pm Created: Fri, 01/17/2014 - 11:32am
degraded

Computing Status:

Service Degraded
[--]

Information about recurring and systemic university email issues.  Please click VIEW to read the entire post!  Updated:  January 17, 2014  Due to issues we were having in mid-December, a ticket was opened with Google to address university email problems before the winter break… view Updated: Tue, 12/01/2015 - 7:56pm Created: Tue, 01/07/2014 - 9:36am
degraded

Computing Status:

Service Degraded
[--]

We are experiencing multiple email issues with both Exchange and Google Apps Email.  Our system engineers are working on the issue. view Updated: Thu, 01/30/2014 - 8:06pm Created: Mon, 01/06/2014 - 5:00pm
degraded

Computing Status:

Service Degraded
[--]

The Graduate School Exam site (https://gradexam.stl.vt.edu) is experiencing login issues. view Updated: Thu, 01/30/2014 - 8:06pm Created: Thu, 12/26/2013 - 1:23pm
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing some connectivity issues in our datacenter which may cause some services to be temporarily unavailable or delayed. Update (12/17/2013 @ 12:30P): Webhosting is down. Confluence is down. Issue appears to be NAS related. view Updated: Thu, 01/30/2014 - 8:06pm Created: Tue, 12/17/2013 - 12:19pm
info

Computing Status:

Service Info
[--]

On Wed., Dec. 18, at 630a, brief hardware maintenance will be performed on one of the Hokies Active Directory (AD) root Domain Controllers (DC) and Hokies DNS servers (freeman). Maintenance is expected to last 15-30 minutes. Hokies AD, Hokies AD authentication and Hokies DNS WILL be ava… view Updated: Tue, 12/01/2015 - 7:56pm Created: Tue, 12/17/2013 - 8:12am
degraded

Computing Status:

Service Degraded
[--]

4Help is currently receiving reports that there are issues with QuikPay.  We do not have an ETA.  view Updated: Thu, 01/30/2014 - 8:06pm Created: Mon, 12/16/2013 - 11:50am
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing sporadic delays in receiving email. view Updated: Tue, 12/01/2015 - 7:56pm Created: Thu, 12/12/2013 - 4:11pm
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing SIGNIFICANT delays in receiving email.  Our mail servers have been inundated with large amounts of SPAM. Our mail team is actively working to identify and resolve the issues. view Updated: Tue, 12/01/2015 - 7:56pm Created: Tue, 12/10/2013 - 11:54am
degraded

Computing Status:

Service Degraded
[--]

Exchange servers are experiencing some delay issues.  Our exchange admins are looking at the issue now. view Updated: Tue, 12/01/2015 - 7:56pm Created: Mon, 12/02/2013 - 10:45am
degraded

Computing Status:

Service Degraded
[--]

We are currently addressing an issue with the University VPN Server ( pptp.cns.vt.edu ). We are working to correct this problem. There is no ETA. view Updated: Tue, 12/01/2015 - 7:56pm Created: Wed, 11/27/2013 - 8:28am
info

Computing Status:

Service Info
[--]

NetApp Maintenance will take place on Nov. 27th at noon.  This will be a firmware upgrade.  No service outages are expected. view Updated: Tue, 12/01/2015 - 7:56pm Created: Tue, 11/26/2013 - 1:46pm
down

Computing Status:

Service Down
[--]

The problems affecting Echo360 have been resolved. It was down for approximatly 1 hour. view Updated: Thu, 01/30/2014 - 8:06pm Created: Tue, 11/19/2013 - 4:39pm
down

Computing Status:

Service Down
[--]

Echo360 is currently offline. A support ticket has been placed with them. There is currently no ETA. view Updated: Thu, 01/30/2014 - 8:06pm Created: Tue, 11/19/2013 - 3:51pm
degraded

Computing Status:

Service Degraded
[--]

We are once again experiencing issue with call quality (calls breaking up) with Avaya phones.  CNS is aware of the issue and is working with the vendor.     view Updated: Tue, 12/01/2015 - 7:56pm Created: Tue, 11/12/2013 - 10:27am
degraded

Computing Status:

Service Degraded
[--]

We are experiencing issue with call quality (calls breaking up) with Avaya phones.  CNS is aware of the issue and is working with the vendor.    This was an issue with our vendor, Level 3, and was resolved around 2p. view Updated: Tue, 12/01/2015 - 7:56pm Created: Fri, 11/08/2013 - 11:31am
degraded

Computing Status:

Service Degraded
[--]

Some channels on MyVT are having issues.  System administrators are working on the issue. view Updated: Tue, 12/01/2015 - 7:56pm Created: Thu, 11/07/2013 - 3:29pm
degraded

Computing Status:

Service Degraded
[--]

Hosting reports that Filebox is up and stable.  Webhosting is up, but is still being investigated. Survey.vt.edu is also affected. view Updated: Tue, 12/01/2015 - 7:56pm Created: Thu, 11/07/2013 - 12:18pm
down

Computing Status:

Service Down
[--]

Hosting reports that Webhosting is down and they are looking into the issue.  Filebox is also experiencing problems. Update: Filebox is up and stable.  Webhosting is up, but is still being investigated. view Updated: Thu, 01/30/2014 - 8:06pm Created: Thu, 11/07/2013 - 11:04am
down

Computing Status:

Service Down
[--]

We are currently experiencing problems with the HOKIES domain controllers.  Our system engineers are working to resolve the issue, but currently there is no ETA for a fix.   Update: reboot of Domain Controller seems to  have resolved the issue. view Updated: Thu, 01/30/2014 - 8:06pm Created: Thu, 11/07/2013 - 10:49am
down

Computing Status:

Service Down
[--]

The Confluence Wiki is currently down.  No ETA for fix. view Updated: Thu, 01/30/2014 - 8:06pm Created: Tue, 11/05/2013 - 4:30pm
info

Computing Status:

Service Info
[--]

Installation of additional storage capacity (disk shelves) for the NetApp (NAS) system will take place this Sunday, November 3, 2013, beginning at 8am and should be completed by 10am. The NetApp storage system supports a wide variety of IT services (list below), though the maintenance is not expe… view Updated: Tue, 12/01/2015 - 7:56pm Created: Fri, 11/01/2013 - 2:44pm
degraded

Computing Status:

Service Degraded
[--]

Some people are experiencing issues connecting to VT-Wireless.  Network Engineers are working on the issue. view Updated: Tue, 12/01/2015 - 7:56pm Created: Thu, 10/31/2013 - 10:00am
down

Computing Status:

Service Down
[--]

Survey.vt.edu site is down. We are working to correct this problem. No ETA  view Updated: Tue, 12/01/2015 - 7:56pm Created: Thu, 10/24/2013 - 11:33am
degraded

Computing Status:

Service Degraded
[--]

We are currently addressing issues with NAS (Network Attached Storage).  Engineers are working on the issue. view Updated: Tue, 12/01/2015 - 7:56pm Created: Wed, 10/23/2013 - 10:04am
info

Computing Status:

Service Info
[--]

Sunday Oct. 20 Maintenance -- 7a:  Exchange and 8a:  Middleware DETAILS:  view Updated: Tue, 12/01/2015 - 7:56pm Created: Fri, 10/18/2013 - 1:08pm
info

Computing Status:

Service Info
[--]

DO NOT open an email coming from "Voice Mail Message".  It is SPAM meant to impersonate our voicemail system and possibly contains malware!!  It looks like: -----Original Message----- From: Voice Mail Message [mailto:7c977eb9-fa78-98e5-b@exchange.vt.edu] Sent: Friday, October 18, 2013 1… view Updated: Tue, 12/01/2015 - 7:56pm Created: Fri, 10/18/2013 - 12:11pm
degraded

Computing Status:

Service Degraded
[--]

Currently we are experiencing issues with Echo360.  We are working to resolve the issue.  view Updated: Tue, 12/01/2015 - 7:56pm Created: Sat, 10/12/2013 - 8:14pm
degraded

Computing Status:

Service Degraded
[--]

RESOLVED:  There is currently an issue with one Exchange Server, Mirkwood, that is preventing access to mail. The mail team is working on the issue. view Updated: Tue, 12/01/2015 - 7:56pm Created: Mon, 10/07/2013 - 10:42am
down

Computing Status:

Service Down
[--]

We are experiencing an issue with Echo360 that is affecting playback of videos from Scholar.  A help request has been submitted and we are waiting for a response. view Updated: Thu, 01/30/2014 - 8:06pm Created: Mon, 09/30/2013 - 1:55pm
down

Computing Status:

Service Down
[--]

There is an issue with several VT services, including MyVT, Timeclock, and Banner.  System administrators are working on the issue. Post-mortem:  While attempting to diagnose an issue affecting a developmental service on the load balancer, the load balancers experienced a critical failu… view Updated: Thu, 01/30/2014 - 8:06pm Created: Thu, 09/26/2013 - 8:51am
degraded

Computing Status:

Service Degraded
[--]

There are currently issues with CAS.  The issue is being addressed. view Updated: Tue, 12/01/2015 - 7:56pm Created: Thu, 09/26/2013 - 8:30am
info

Computing Status:

Service Info
[--]

VT PHONE Alerts test did not work correctly during today's test. This application uses an outside vendor and transmits text messages, phone mail messages, and non-VT email.  Because of our vendor's system failure, we will conduct a test of the entire VT Alerts emergency notification sys… view Updated: Tue, 12/01/2015 - 7:56pm Created: Wed, 09/25/2013 - 11:07am
degraded

Computing Status:

Service Degraded
[--]

VT Google email is being delayed on the Google side. Google is working on the problem. No ETA. view Updated: Tue, 12/01/2015 - 7:56pm Created: Mon, 09/23/2013 - 11:58am
degraded

Computing Status:

Service Degraded
[--]

There are some issues with one of the Banner servers this morning.  That system has been restarted, but anyone connected to that server has lost their connection.  Please try reconnecting.   UPDATE : 9/23/2013 10:00am... the issue has been resolved. view Updated: Tue, 12/01/2015 - 7:56pm Created: Mon, 09/23/2013 - 8:57am
down

Computing Status:

Service Down
[--]

There is a switch out in Alumni Center (affecting phones and network). Our engineers are aware of and actively working on the problem. view Updated: Thu, 01/30/2014 - 8:06pm Created: Wed, 09/11/2013 - 1:14pm
degraded

Computing Status:

Service Degraded
[--]

One of the two VPN gateways is down.  Engineers are rebooting the server.  ETA: 15 min. view Updated: Tue, 12/01/2015 - 7:56pm Created: Wed, 09/11/2013 - 9:59am
down

Computing Status:

Service Down
[--]

The Hosting Service is experiencing some issues with our php email function.  Email delivery from the Hosting Service stopped without warning around 3:10 pm yesterday.  We are aware of it now, and dealing with it.   UPDATE [9/10 9:29am] - Per Hosting, The php email functionality is… view Updated: Thu, 01/30/2014 - 8:06pm Created: Tue, 09/10/2013 - 7:54am
degraded

Computing Status:

Service Degraded
[--]

We are aware of the inability of many of our Hosting customers to access their content via WebDAV clients.   We are working vigorously to address the issue. Hosting file management continues to be available via https://secure.hosting.vt.edu/admin UPDATE 9/9/2013 11:30am:  This… view Updated: Tue, 12/01/2015 - 7:56pm Created: Mon, 09/09/2013 - 9:33am
degraded

Computing Status:

Service Degraded
[--]

We are experiencing delays with Amazon hosted webservices and Amazon.com from Virginia Tech.  This will affect Echo360.  Network engineers are working on the issue. view Updated: Tue, 12/01/2015 - 7:56pm Created: Tue, 09/03/2013 - 10:23am
degraded

Computing Status:

Service Degraded
[--]

Some users may be experiencing problems logging on to Exchange.  One of the servers is experiencing disk issues and our engineers are actively working to fix the problem. view Updated: Thu, 01/30/2014 - 8:06pm Created: Fri, 08/30/2013 - 11:11am
degraded

Computing Status:

Service Degraded
[--]

We are currently having wireless issues in the following buildings:  Whittemore, Randolph, Durham, Hancock, ICTAS, and Lavery.  Our network engineers are actively working to resolve the issue. UPDATE:  McBryde is no longer impacted. view Updated: Tue, 12/01/2015 - 7:56pm Created: Mon, 08/26/2013 - 1:40pm
down

Computing Status:

Service Down
[--]

The mail team is currently addressing issues with the Exchange Server FANGHORN.  NO ETA.  view Updated: Thu, 01/30/2014 - 8:06pm Created: Thu, 08/22/2013 - 7:17pm
down

Computing Status:

Service Down
[--]

Mail Team notified.  No ETA. view Updated: Thu, 01/30/2014 - 8:06pm Created: Thu, 08/22/2013 - 6:02pm
degraded

Computing Status:

Service Degraded
[--]

We're currently experiencing intermittent network issues when connecting to the internet outside of campus.  Our network engineers are aware of the problem and are actively working to resolve.  No ETA at this time. 9:48am - Seems to be working now. view Updated: Tue, 08/20/2013 - 1:48pm Created: Tue, 08/20/2013 - 8:01am
degraded

Computing Status:

Service Degraded
[--]

We have received reports of several systems experiencing slowdowns, including Banner and several VT websites.  We are investigating the issue. view Updated: Thu, 01/30/2014 - 8:06pm Created: Fri, 08/09/2013 - 7:45am
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing mail queuing due to the Internet Outage this morning.  Expect mail delays.  view Updated: Fri, 08/02/2013 - 3:22pm Created: Fri, 08/02/2013 - 9:31am
down

Computing Status:

Service Down
[--]

External access to the internet from campus UNAVAILABLE.  Engineers are working on the problem. NO ETA at this time.  UPDATE:  May have been a fiber cut.  As of 1020a, external access was reestablished.  POST MORTEM TO FOLLOW.  view Updated: Fri, 08/16/2013 - 8:17pm Created: Fri, 08/02/2013 - 7:20am
degraded

Computing Status:

Service Degraded
[--]

The VT Jobs site is experiencing issues.  HR hopes the site will be back up by 2:30p today. view Updated: Wed, 07/31/2013 - 6:37pm Created: Wed, 07/31/2013 - 11:48am
info

Computing Status:

Service Info
[--]

Campus access to the Internet will be interrupted on Friday, August 2, 2013, to upgrade equipment at the core of the university's data network, along with the switches that connect the campus to the Internet.  The upgrade will begin at 11:00 p.m. and is scheduled to conclude by 7:00 a.m. on … view Updated: Tue, 08/06/2013 - 2:18pm Created: Wed, 07/31/2013 - 11:27am
degraded

Computing Status:

Service Degraded
[--]

We are experiencing errors with one of the CAS servers.  If you receive an error similar to "Spring Framework used by CAS threw an unexpected exception", please refresh your page and try logging in again.  The CAS admins are aware of the issue and are working to resolve the problem. POS… view Updated: Wed, 07/31/2013 - 1:28pm Created: Tue, 07/30/2013 - 8:47am
info

Computing Status:

Service Info
[--]

Tsmserver1.cc.vt.edu hung this morning.  A reboot at 9:07am has fixed the issue.  The backups that started last night have resumed running.  If you get a failure report it’s because your backup was not done when the reports were sent out.  They resume backing up after the re… view Updated: Thu, 07/25/2013 - 1:53pm Created: Thu, 07/25/2013 - 8:48am
degraded

Computing Status:

Service Degraded
[--]

Yesterday (7/22) at around 4:55pm, we began experiencing issues with sending email outside of @vt.edu addresses.  As of 8:45am this morning, our mail team reports that they have resolved this issue.  However, if you are still experiencing issues with sending or receiving email, please c… view Updated: Thu, 07/25/2013 - 1:54pm Created: Tue, 07/23/2013 - 7:47am
degraded

Computing Status:

Service Degraded
[--]

Yesterday afternoon, several users (15+) reported issues connecting to VT-Wireless.  The majority of users reported that either their credentials were not being accepted or that nothing at all would happen when attempting to connect. view Updated: Mon, 07/22/2013 - 1:42pm Created: Mon, 07/22/2013 - 8:42am
info

Computing Status:

Service Info
[--]

Issue with deletion of forwarding to Exchange Accounts -- Please find more information, including the list of users impacted, here:  http://www.support.vt.edu/google/ We are working on an email, to be sent to potentially impacted users, to be sent out ASAP view Updated: Tue, 08/06/2013 - 2:19pm Created: Thu, 07/18/2013 - 12:39pm
degraded

Computing Status:

Service Degraded
[--]

We have had several reports this morning of slow response times and other odd issues with some users’ Banner sessions and are investigating the problem.     view Updated: Thu, 01/30/2014 - 8:06pm Created: Thu, 07/18/2013 - 11:52am
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing an issue with users unable to set a Network Password.  This seems to only be affecting users who have not previously set a Network Password.  We are actively working to solve the issue, but do not have an ETA at this time. view Updated: Thu, 01/30/2014 - 8:06pm Created: Tue, 07/16/2013 - 11:04am
degraded

Computing Status:

Service Degraded
[--]

We are currently addressing an issue with Wireless Connectivity in McBryde and Randolph Hall. We are working to correct this problem. There is no ETA. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 07/09/2013 - 1:13pm
down

Computing Status:

Service Down
[--]

RESOLVED:  7/8/13 2:07p There is currently an issue with an MLX in the AISB machine room.  It is impacting connectivity to a variety of servers and services.  More information will be posted as we get it.  NO ETA but network engineers are onsite.    More information:… view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 07/08/2013 - 12:59pm
degraded

Computing Status:

Service Degraded
[--]

We are experiencing sporadic authentication issues with Windows OS authentication to VT-Wireless. Network Engineers are working on the issue.  NO ETA. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 07/02/2013 - 8:39am
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing issues with Windows OS connecting to VT-Wireless. Our Network Engineers are actively working to identify and resolve the issue, however, there is no ETA at this time.  In the mean time, please use the CONNECTtoVT-Wireless network and use your PID and Network Pas… view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 07/02/2013 - 8:37am
info

Computing Status:

Service Info
[--]

We have made changes to Wireless at Virginia Tech.  For details, see http://computing.vt.edu/content/xpressconnect view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 07/01/2013 - 3:51pm
info

Computing Status:

Service Info
[--]

Changes to network configuration are complete -- the changes address the issues with authentication experienced earlier this morning.  For information about the changes made to wireless, see https://computing.vt.edu/content/xpressconnect view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 07/01/2013 - 11:52am
degraded

Computing Status:

Service Degraded
[--]

There is an issue with the new SSID CONNECTtoVT-Wireless that will require a short, rolling outage at noon on July 1.  This will primarily impact guest wireless and they may be required to re-authenticate.  view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 07/01/2013 - 10:18am
info

Computing Status:

Service Info
[--]

Changes to the Wireless Network were made this morning.  If you have issues please contact 4Help at 4help.vt.edu or by calling 540-231-4357. Details can be found here: http://www.vtnews.vt.edu/notices/062713-nis-wireless.html view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 07/01/2013 - 7:49am
down

Computing Status:

Service Down
[--]

We are experiencing issues with WebHosting and Survey.  Administrators are working to resolve the issues. view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 05/30/2013 - 10:34am
degraded

Computing Status:

Service Degraded
[--]

We continue to experience intermittent load issues on our Exchange Servers.  This is causing sporadic delays of email delivery to mobile devices and clients that use ActiveSync.  We are actively working to address the issues.  view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 05/21/2013 - 3:34pm
degraded

Computing Status:

Service Degraded
[--]

Some exchange users may be experiencing issues with connecting to the exchange servers on their mobile devices using ActiveSync.  Our mail team is actively working on the issue. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 05/21/2013 - 10:28am
degraded

Computing Status:

Service Degraded
[--]

VT Exchange servers are experiencing a heavy load issues and mail delivery may be delayed view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 05/20/2013 - 10:47am
degraded

Computing Status:

Service Degraded
[--]

There are some minor email delays today.  Mail system staff are monitoring the issue. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 05/14/2013 - 8:48am
degraded

Computing Status:

Service Degraded
[--]

We are experiencing a high load on our email system and some email messages are delayed. view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 05/13/2013 - 9:40am
down

Computing Status:

Service Down
[--]

We are having issues with our campus network.  Access to off-campus sites from campus are affected.  Engineers are working on a solution. view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 05/10/2013 - 4:44pm
degraded

Computing Status:

Service Degraded
[--]

RESOLVED 5/7/12 11p: Some exchange users may be experiencing issues with connectiong to the exchange servers on their mobile devices using ActiveSync. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 05/07/2013 - 10:06am
degraded

Computing Status:

Service Degraded
[--]

UPDATE:  resolved as of 10:30a    VT Exchange servers are experiencing high queuing and load this morning.  This will affect both sending and delivery.  We are actively working on this issue, but do not have an estimated time of resolution. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 05/07/2013 - 9:16am
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing queuing issues with incoming mail.  This affects both Exchange and VT/Google mail. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 04/23/2013 - 10:22am
degraded

Computing Status:

Service Degraded
[--]

VT Exchange servers are experiencing a heavy load issues and mail delivery may be delayed.  We are investigating the cause. view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 04/22/2013 - 11:28am
degraded

Computing Status:

Service Degraded
[--]

UPDATED:  132p -- Google reports that the problem with IMAP connections was resolved at 1052a this morning.  Please contact 4Help if you are still experiencing issues.  view Updated: Thu, 07/11/2013 - 3:23pm Created: Wed, 04/17/2013 - 7:43am
down

Computing Status:

Service Down
[--]

We are currently experiencing issues with the authentication server for VPN.  NO ETA at this time. view Updated: Thu, 07/11/2013 - 3:23pm Created: Wed, 04/03/2013 - 8:35am
degraded

Computing Status:

Service Degraded
[--]

We are current experiencing queueing on Exchange resulting in delayed mail.  No estimated time of fix at this moment. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 04/02/2013 - 10:47am
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing technical issues with one of our root domain controllers for the Hokies domain (freeman.w2k.vt.edu).  User authentication to or using services that proxy authentication request with Hokies accounts may experience significant delays or intermittent failures. … view Updated: Thu, 07/11/2013 - 3:23pm Created: Wed, 03/27/2013 - 9:35am
info

Computing Status:

Service Info
[--]

Virginia Tech's enterprise EMC VNX5700 storage system is scheduled for maintenance, March 9, 2013 from 12:01 a.m. through noon. Scholar.vt.edu WILL be available during the maintenance. Beginning at 12:01 a.m. through noon that Saturday, March 9th, all virtual machines on the storage system will b… view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 03/07/2013 - 9:33am
down

Computing Status:

Service Down
[--]

There is an issue affecting multiple systems.  Banner, Ensemble(CMS), and other systems are affected.  Systems administrators are working on the issue... view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 02/05/2013 - 2:11pm
down

Computing Status:

Service Down
[--]

We are experiencing problems calling numbers 211, 411, 511, 711 and 811 from campus. We are working with our provider to resolve this issue. view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 02/01/2013 - 1:18pm
degraded

Computing Status:

Service Degraded
[--]

We are experiencing intermitting issues with the computing and answers websites, as well as a few other IT services.  We have groups working on the issues now.   view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 01/29/2013 - 11:17am
info

Computing Status:

Service Info
[--]

Saturday, January 19, 8am to Noon, maintenance will be performed on the central NetApp clustered storage systems known by several names: NAS (or network attached storage), skipper.cc.vt.edu (a.k.a. storage.vt.edu), minnow.cc.vt.edu, and dominion. view Updated: Thu, 07/11/2013 - 3:23pm Created: Wed, 01/16/2013 - 9:51am
info

Computing Status:

Service Info
[--]

Maintenance is scheduled for "minnow.cc.vt.edu" for this Saturday, January 12, 2013, from 8 a.m. to noon, and will interrupt Outlook Exchange during the maintenance window. view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 01/11/2013 - 10:54am
degraded

Computing Status:

Service Degraded
[--]

Connectivity has been restored, however we are still working on fully resolving the issue and researching contributing issues.  Email from external sites may be delayed.  All internal email has been delivered. view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 01/04/2013 - 1:05pm
info

Computing Status:

Service Info
[--]

Connectivity has been restored however CNS is still working on fully resolving the issue and researching external issues that contributed to the problem. view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 01/04/2013 - 12:38pm
degraded

Computing Status:

Service Degraded
[--]

CNS Network Engineering is currently working with MATP to address a router issue that is impacting traffic in and out of Virginia Tech's Blacksburg Campus.  NO ETA is available at this time.  view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 01/04/2013 - 10:59am
down

Computing Status:

Service Down
[--]

The connection between the Blacksburg campus and the internet is down.  Network Engineers are working on the issue. view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 01/04/2013 - 8:10am
degraded

Computing Status:

Service Degraded
[--]

This evening, CNS performed emergency network maintenance during which the Blacksburg campus lost connectivity to the internet.  The network was repaired and internet connectivity has been restored.   view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 01/03/2013 - 11:49pm
down

Computing Status:

Service Down
[--]

VT Google Apps is currently unavailable from the web interface.  This is also affecting non-Virginia Tech Google mail service.  view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 12/10/2012 - 12:05pm
down

Computing Status:

Service Down
[--]

The Exchange server Fangorn has an issue with a storage group.  This means several users are unable to login to their Exchange accounts. view Updated: Thu, 07/11/2013 - 3:23pm Created: Fri, 11/16/2012 - 9:14am
down

Computing Status:

Service Down
[--]

Sunday, November 18, 2012, central NetApp services known as NAS, storage.vt.edu, skipper.cc.vt.edu, and minnow.cc.vt.edu will be unavailable during scheduled maintenance. The maintenance window is 10:30 am through 12:30 pm. view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 11/15/2012 - 3:13pm
degraded

Computing Status:

Service Degraded
[--]

We are currently experiencing connectivity issues with our Hosting Services. Hosting is aware of the trouble and is working to remedy the situation. view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 11/12/2012 - 2:34pm
info

Computing Status:

Service Info
[--]

On Monday, November 12, 2012, we began moving anyone who still has an active account on our mail system to VT Google Apps.  For more information about the service, please visit http://going.google.vt.edu view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 11/12/2012 - 11:02am
degraded

Computing Status:

Service Degraded
[--]

UPDATE 11/8/12, 9a:  We are experiencing additional issues with one of the Phonemail nodes (2-6030).  CNS is attempting to move users to another node. view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 11/08/2012 - 8:59am
degraded

Computing Status:

Service Degraded
[--]

Phonemail is currently back online.  On 11/6/2012 hardware will be replaced on this phonemail node (2-6030) to repair the issue. view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 11/05/2012 - 4:37pm
down

Computing Status:

Service Down
[--]

Communications Network Services is addressing a problem which affects ROLM PhoneMail accessed by calling 2-6030. We do not presently have an estimated time to repair. Updates will be posted as available. view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 11/05/2012 - 3:15pm
info

Computing Status:

Service Info
[--]

There will be emergency maintenance on the Enterprise Directory today from 12 noon to 1pm.  During this time, several functions will be unavailable including parts of My VT such as password changes, people search, account manager, and guest management.  Exchange and the Exchange di… view Updated: Thu, 07/11/2013 - 3:23pm Created: Mon, 11/05/2012 - 10:26am
degraded

Computing Status:

Service Degraded
[--]

On November 1st, the VT Data Center experienced an issue with a load balancer.  Due to the need to replace hardware for the load balancing systems on November 2, between 5a and 7a, there may be interruptions to accessing some Virginia Tech sites.  Users are cautioned to postpone critica… view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 11/01/2012 - 3:40pm
degraded

Computing Status:

Service Degraded
[--]

The VT Data Center had an issue with a load balancer.  All services are now available, but there may be some slow performance with University services.  A new load balancer will be installed tomorrow morning. view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 11/01/2012 - 8:05am
down

Computing Status:

Service Down
[--]

We are experiencing issues with the load balancer in our data center.  This is causing issues with Banner, MyVT, Web Hosting, VT Alerts, and some e-mail delivery.  We are working to resolve the issue. view Updated: Thu, 07/11/2013 - 3:23pm Created: Thu, 11/01/2012 - 6:47am
degraded

Computing Status:

Service Degraded
[--]

There is an issue with the VT mail system.  The mail system cannot scan attachments for viruses and will show an error in messages that contain attachments.  The mail team is working to resolve this issue. UPDATE: view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 10/23/2012 - 2:59pm
degraded

Computing Status:

Service Degraded
[--]

Wireless service in Hillcrest Hall will be intermittent during the next few days due to network work in the building.  This should only affect the lower floor of Hillcrest Hall. view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 10/02/2012 - 10:32am
degraded

Computing Status:

Service Degraded
[--]

Virginia Tech has changed telephone service providers from Verizon to Level 3.  We are currently experiencing issues with incoming fax and modem calls. view Updated: Thu, 07/11/2013 - 3:23pm Created: Wed, 09/12/2012 - 10:07am
degraded

Computing Status:

Service Degraded
[--]

We have an ongoing issue with one of the university's 10Gig links(MATP).  This manifested itself, yesterday, as the network being sluggish when our remote sites (NVC, EMC, etc) attempted to access network resources located on main campus. We have a repair ticket in with the vendor. We are cu… view Updated: Thu, 07/11/2013 - 3:23pm Created: Tue, 08/28/2012 - 9:10am
down

Computing Status:

Service Down
[--]

RESOLVED:  8/23/2012, 12:10pm We are currently experiencing a system issue with our ROLM phone system. Several buildings are affected.  CNS is working on the issue.   view Updated: Thu, 07/11/2013 - 3:24pm Created: Thu, 08/23/2012 - 10:11am
info

Computing Status:

Service Info
[--]

On August 19, 2012, the Virginia Tech datacenter will undergo major system upgrades.  Many services will be unavailable during this time period, including e-mail, Exchange, and Banner. Click 'View' for more. view Updated: Thu, 07/11/2013 - 3:24pm Created: Thu, 08/16/2012 - 8:47am
down

Computing Status:

Service Down
[--]

At 3:30am 8/7/2012, Scholar courses lost their rosters so students would no longer see any courses.  The issue was resolved at 9:40am.  No students, assignments, or grades were lost.   view Updated: Thu, 07/11/2013 - 3:24pm Created: Tue, 08/07/2012 - 9:29am
down

Computing Status:

Service Down
[--]

One of our Exchange servers had an issue this morning.  Fangorn was down from 7am to 8:15am on 8/7/2012.  The issue has been resolved. view Updated: Thu, 07/11/2013 - 3:24pm Created: Tue, 08/07/2012 - 9:26am
info

Computing Status:

Service Info
[--]

On July 28, 2012 and July 29, 2012, the Virginia Tech datacenter will undergo major system upgrades.  Many services will be unavailable during this time period, including e-mail, Exchange, and Banner. Click 'View' for more. On Saturday, July 28, the firmware on both the Fiber Channel storag… view Updated: Thu, 07/11/2013 - 3:24pm Created: Wed, 07/25/2012 - 10:47am
down

Computing Status:

Service Down
[--]

One Exchange mailbox server (Mirkwood) was unavailable from 11:10am until 11:25am today, 6/29/2012.  The issue has been resolved. view Updated: Thu, 07/11/2013 - 3:24pm Created: Fri, 06/29/2012 - 1:54pm
down

Computing Status:

Service Down
[--]

Some users are experiencing login issues with CAS logins for systems.  We are working to resolve the issue. view Updated: Thu, 07/11/2013 - 3:24pm Created: Thu, 06/07/2012 - 8:39am
down

Computing Status:

Service Down
[--]

PeopleAdmin is currently unavailable. The company is working to correct the issue causing the outage. view Updated: Thu, 07/11/2013 - 3:24pm Created: Wed, 06/06/2012 - 12:27pm
info

Computing Status:

Service Info
[--]

NEW computing.vt.edu has launched. If you have problems, you may have bookmarks to old pages. Please clear your cache. If you continue to experience issues, submit a ticket to 4Help using 4help.vt.edu. view Updated: Mon, 02/03/2014 - 4:28pm Created: Thu, 05/17/2012 - 2:56pm