Get Connected
Each fall, 4Help hires
a temporary staff of approximately 50 students who are technically
experienced with computer software configurations, the Virginia Tech Ethernet network,
and the
Internet to work as a part of the Get Connected staff. Get Connected teams are available in the residence halls throughout the
move-in
period to provide technical support to students who request assistance in getting the university's Internet software,
VTnet, installed on their systems and to get their computers connected
to the Virginia Tech network. Get Connected staff members work most intensely during the move-in period before classes begin. They will also be available through the first week of classes in the evenings at a central on-campus location during Phase II of Get Connected. To request assistance, call (540) 231-HELP (4357).
Information for Get Connected
2011
Get Connected staff will be available in the residence halls during the following times:
| Wednesday, August 17 |
1:00 p.m. - 9:30 p.m. |
| Thursday, August 18 |
1:00 p.m. - 9:30 p.m. |
| Friday, August 19 |
10:00 a.m. - 9:30 p.m. |
| Saturday, August 20 |
10:00 a.m. - 9:30 p.m. |
For the locations of Get Connected staff in residence halls, see Get Connected 2011 Mini-HQ Locations (PDF).
- To request computer assistance, please check with your Resident Advisor at the check-in station for your residence hall or simply dial (540) 231-(HELP) 4357.
- During Get Connected Phase II, students who still require in-person assistance (after calling 4HELP at 231-4357) can bring their computers to 1100 Torgersen Hall for additional troubleshooting assistance with software installations.
Note: Issues with Engineering software installation will be handled by the Engineering SWAT team. For contact information, see the Software Assistance Triage (SWAT) team Web site.
- Get Connected Phase II will take place Monday, August 22 through Thursday, August 25 from 6:00 p.m. until 9:30 p.m. in 1100 Torgersen Hall.
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