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Current Computing Status:

Service Info

On July 16 2014, HOKIES account credentials, used to login to computers in the university Windows domain and Exchange email accounts, will no longer be used to authenticate to network services, specifically wireless and... view Status History All Active Statuses

Remote Access - Virtual Private Network

Important: The current Virginia Tech PPTP Virtual Private Network (VPN) service will be decommissioned soon. Configure your devices to use the new remote access - VPN now, because the PPTP service will not be available once the PPTP service is decommissioned.

Virginia Tech’s remote access - VPN service allows you to access university services as though you were on the Virginia Tech network, even though you may be miles or continents away. Limiting service to university network addresses restricts the scope of exposure. For those university services that restrict access to campus network addresses, the remote access - VPN service is a way of selectively re-opening services only to known members of the university community.

The remote access - VPN service only encrypts the information between the VPN client and the Virginia Tech VPN gateway. It does not provide end-to-end encryption.

Registration

Communications Network Services (CNS) offers remote access - VPN independently or as a bundled service with the Virginia Tech Wireless Network service or with the Virginia Tech wired Ethernet service. To connect to the remote access - VPN service, you must be subscribed to either the Virginia Tech Wireless Network service or the Virginia Tech wired Ethernet service.

Network Password Required

Before you can use the service, you must set up a network password by following the instructions at Creating or Changing Your Network Password.

You will not be able to log on to the remote access - VPN with your Hokies ID and password. You must use your network password.

Remote Access - VPN Configuration Instructions

Windows and Mac OS

Click the following link to see for which operating systems configuration instructions are provided: Currently Supported Versions.

  1. First, download and install Junos Pulse version 5.0.4 by following the appropriate instructions below:
  2. Then, to connect, follow the instructions at Connecting to the Remote Access - VPN.

Mobile

Sending All Traffic Over the Remote Access - VPN

By default, once connected to the Remote Access - VPN, only interactions with Virginia Tech Web sites and services, such as Hokie SPA or WebOutlook, will be sent through the Remote Access - VPN. Internet activities that do not involve Virginia Tech Web sites and services, such as browsing CNN.com or streaming music from Pandora radio, will go through your regular Internet connection, not through the Remote Access - VPN.

In specific scenarios, such as connecting to Virginia Tech Web sites and resources when outside of the country, you may be instructed:

  • to have all Internet connections and traffic go through the Remote Access - VPN,
  • to use a proxy connection, or
  • to obtain a public IP address.

To do that, connect with a different URL which is pre-configured in the Junos Pulse download, which will send all Internet traffic over the Remote Access - VPN. For instructions, click the appropriate link below:

Using Outlook / Exchange at Home (Faculty/Staff Only)

When off campus, a VPN connection is no longer required to use Outlook to connect to the Exchange server. Thus, in Mac OS, use Outlook 2011 as normal. However, in Windows you must configure the Outlook Anywhere feature to connect to the Exchange server when away from the office. To configure Outlook Anywhere, follow the instructions at Configuring Outlook Anywhere for Exchange in Outlook 2007 or Configuring Outlook Anywhere for Exchange in Outlook 2010 / 2013.

For IT Professionals Only: IP Addresses

To view the IP addresses that the remote access - VPN uses, see the IP Addresses at Virginia Tech page.

Support

If you leave your computer or device connected to the remote access - VPN for a long time, you may receive a prompt to reconnect. For more information, see Pulse Connection Will Time Out Message when Connected to the Remote Access - VPN with Junos Pulse.

Most remote access - VPN connection errors are a result of your Internet Service Provider (ISP) throttling or blocking VPN traffic. To resolve this, contact your ISP.

For all other remote access - VPN support, contact 4Help using the Help Request Form or by calling (540) 231-HELP (4357).

Wed, 02/01/2012 - 3:55pm 32499 Views