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Current Computing Status:

Service Normal

No major outages or abnormal conditions have been reported. If you are having difficulties with an Information Technology service, contact 4Help by using the Help Request Form (http://4help.vt.edu) or by calling (... view Status History All Active Statuses

Remote Access - Virtual Private Network

Update: To access Virginia Tech online resources that are not on the Blacksburg campus such as resources located on the Northern Virginia campus, set Junos Pulse to send all traffic over the VPN by using connection option number two (2).

The legacy Virginia Tech PPTP Virtual Private Network (VPN) service was decommissioned on August 12, 2014. You will no longer be able to connect to the PPTP VPN.

Virginia Tech’s remote access - VPN service allows you to access Blacksburg campus university services as though you were on the Virginia Tech network, even though you may be miles or continents away. Limiting service to university network addresses restricts the scope of exposure. For those university services that restrict access to campus network addresses, the remote access - VPN service is a way of selectively re-opening services only to known members of the university community.

The remote access - VPN service only encrypts the information between the VPN client and the Virginia Tech VPN gateway. It does not provide end-to-end encryption.

Registration

Communications Network Services (CNS) offers remote access - VPN independently or as a bundled service with the Virginia Tech Wireless Network service or with the Virginia Tech wired Ethernet service. To connect to the remote access - VPN service, you must be subscribed to either the Virginia Tech Wireless Network service or the Virginia Tech wired Ethernet service.

Network Password Required

Before you can use the service, you must set up a network password by following the instructions at Creating or Changing Your Network Password.

You will not be able to log on to the remote access - VPN with your Hokies ID and password. You must use your network password.

Remote Access - VPN Configuration Instructions

Windows and Mac OS

For the system requirements of Junos Pulse that 4Help supports, see Currently Supported Versions. For more information on the system requirements of Junos Pulse, see page three, under Table 3: Junos Pulse Desktop Client Qualified Platforms, of the following PDF: Junos Pulse Supported Platforms Guide.

  1. First, download and install Junos Pulse version 5.0.4 by following the appropriate instructions below:
  2. Then, to connect, follow the instructions at Connecting to the Remote Access - VPN with Junos Pulse in Mac OS 10.7 / 10.8 / 10.9 and Windows 7 / 8.

Mobile

Linux

Basic Linux instructions provided without further support

Sending All Traffic Over the Remote Access - VPN

Important: To access Virginia Tech online resources that are not on the Blacksburg campus such as resources located on the Northern Virginia campus, set Junos Pulse to send all traffic over the remote access - VPN by using connection option number two (2).

By default, once connected to the Remote Access - VPN, only interactions with Virginia Tech Web sites and services, such as Hokie SPA or WebOutlook, will be sent through the Remote Access - VPN. Internet activities that do not involve Virginia Tech Web sites and services, such as browsing CNN.com or streaming music from Pandora radio, will go through your regular Internet connection, not through the Remote Access - VPN.

In specific scenarios, such as connecting to Virginia Tech Web sites and resources when outside of the country, you may be instructed:

  • to have all Internet connections and traffic go through the Remote Access - VPN,
  • to use a proxy connection, or
  • to obtain a public IP address.

To do that, follow the appropriate instructions below to connect with a different URL which is pre-configured as option number two (2) in the Junos Pulse download, which will send all Internet traffic over the Remote Access - VPN.

Using Outlook / Exchange at Home (Faculty/Staff Only)

When off campus, a VPN connection is no longer required to use Outlook to connect to the Exchange server. Thus, in Mac OS, use Outlook 2011 as normal. However, in Windows you must configure the Outlook Anywhere feature to connect to the Exchange server when away from the office. To configure Outlook Anywhere, follow the instructions at Configuring Outlook Anywhere for Exchange in Outlook 2007 or Configuring Outlook Anywhere for Exchange in Outlook 2010 / 2013.

For IT Professionals Only: IP Addresses

To view the IP addresses that the remote access - VPN uses, see the IP Addresses at Virginia Tech page.

Support / Troubleshooting

Problems Accessing Library Resources and Other Web Pages

If you are unable to connect to Virginia Tech online library resources or other Web pages, try using connection option number 2 by following the instructions at Cannot Access Web Pages when Using Junos Pulse with Remote Access - VPN.

Connection Time Out

If you leave your computer or device connected to the remote access - VPN for a long time, you may receive a prompt to reconnect. For more information, see Pulse Connection Will Time Out Message when Connected to the Remote Access - VPN with Junos Pulse.

Other

Most other remote access - VPN connection errors are a result of your Internet Service Provider (ISP) throttling or blocking VPN traffic. To resolve this, contact your ISP.

For all other remote access - VPN support, contact 4Help using the Help Request Form or by calling (540) 231-HELP (4357).

Other Resources

Wed, 02/01/2012 - 3:55pm 54162 Views