Current Computing Status:

Service Info

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Google Apps

UPDATE: We are again receiving reports with "User Unknown" bounceback errors.  We have notified the mail and Google Apps administrators.

UPDATE: This issue should be resolved.  If you continue to recieve "User Unknown" bounceback errors contact 4Help by visiting

UPDATE: If people emailing your VT Google Apps email address receives a "User Unknown" bounceback, then you will need to update your VT Google Apps Mail password. See Changing your VT Google Apps Mail Password

4Help is receiving reports that people emailing certain addresses (specifically VT Google Apps accounts created recently) are receiving bouncebacks of "User Unknown" despite the VT Google Apps email account existing.

Service Degraded [Resolved]

Created: Wed, 01/20/2016 - 5:19pm Resolved: Mon, 01/25/2016 - 9:33am Duration: 4 days 16 hours 14 min 2439 Views