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Current Computing Status:

Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Status History All Active Statuses

Windows

Currently Supported Versions

Question:
What versions of operating systems, Web browsers, etc. are currently supported by 4Help?
Thu, 08/15/2013 - 11:40am 6965 Views Article ID: 3788 view

End of vendor support for Windows XP and Mac OS 10.6

Virginia Tech’s 4Help strongly recommends upgrading the operating system of all computers still running Windows XP or Mac OS 10.6 to a newer operating system. Both Windows XP and Mac OS 10.6 are no longer being updated by Microsoft or Apple. Without further updates (Updates are only available to operating systems still supported by the vendor.), your computer and your personal data are increasingly at risk of being compromised.

Wed, 03/12/2014 - 10:03am 3536 Views view

Sending All Traffic via Remote Access - VPN in Mac OS and Windows

Question:

How do I obtain and use a public IP address with the remote access - VPN service in Mac OS or Windows? How do I use a proxy or send all traffic over the remote access - VPN in Mac OS or Windows?

Answer:

For instructions, see Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN.

Mon, 02/17/2014 - 12:35pm 10217 Views Article ID: 3944 view

Connecting to Remote Access - VPN with Pulse in Mac OS and Windows

Question:

How do I connect to the Remote Access - VPN using Pulse Secure (Pulse) in Mac OS or Windows?

Answer:

For instructions, see Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN.

Mon, 02/17/2014 - 12:01pm 35259 Views Article ID: 3943 view

Connecting to Virginia Tech Wireless in Windows 8

Question:
How do I connect to Virginia Tech wireless in Windows 8?
Thu, 08/15/2013 - 11:50am 6854 Views Article ID: 3795 view

Creating a Virtual Private Network (VPN) Connection in Windows 8

Question:

How do I create a Virtual Private Network (VPN) connection in Windows 8?
Thu, 08/15/2013 - 11:45am 19229 Views Article ID: 3792 view

Manually Connecting to Virginia Tech Wireless Using a Network Password in Windows 7

Question:
How do I manually connect to Virginia Tech wireless using my network password in Windows 7?
Thu, 08/15/2013 - 11:18am 4141 Views Article ID: 3780 view

Migrating or Moving Your Exchange Email to VT Google Apps Mail in Outlook for Windows

Question:
How do I migrate or move email from my Exchange account to my VT Google Apps Mail account in Outlook for Windows?
Thu, 08/15/2013 - 11:03am 6400 Views Article ID: 3768 view

Connecting Your Home Directory to the Virginia Tech Network-Attached Storage (NAS) in Windows

Question:
How do I configure a Home Directory to connect to my Network-Attached Storage (NAS) in Windows?
Wed, 08/14/2013 - 4:52pm 3711 Views Article ID: 3718 view

Installing Windows in Mac OS with Boot Camp (Bootcamp) or Parallels.

Question:
Where can I find information on installing Windows in Mac OS?
Wed, 08/14/2013 - 4:22pm 8302 Views Article ID: 3690 view