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Current Computing Status:

Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Status History All Active Statuses

Mac OS

Currently Supported Versions

Question:
What versions of operating systems, Web browsers, etc. are currently supported by 4Help?
Thu, 08/15/2013 - 11:40am 6964 Views Article ID: 3788 view

Moving Files to Google Drive for VT Google Apps Using Cyberduck for Mac OS

Question:
How do I move, copy, or transfer files and folders to Google Drive for VT Google Apps using Cyberduck for Mac?
Mon, 06/23/2014 - 12:41pm 3535 Views Article ID: 3971 view

End of vendor support for Windows XP and Mac OS 10.6

Virginia Tech’s 4Help strongly recommends upgrading the operating system of all computers still running Windows XP or Mac OS 10.6 to a newer operating system. Both Windows XP and Mac OS 10.6 are no longer being updated by Microsoft or Apple. Without further updates (Updates are only available to operating systems still supported by the vendor.), your computer and your personal data are increasingly at risk of being compromised.

Wed, 03/12/2014 - 10:03am 3535 Views view

Sending All Traffic via Remote Access - VPN in Mac OS and Windows

Question:

How do I obtain and use a public IP address with the remote access - VPN service in Mac OS or Windows? How do I use a proxy or send all traffic over the remote access - VPN in Mac OS or Windows?

Answer:

For instructions, see Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN.

Mon, 02/17/2014 - 12:35pm 10216 Views Article ID: 3944 view

Connecting to Remote Access - VPN with Pulse in Mac OS and Windows

Question:

How do I connect to the Remote Access - VPN using Pulse Secure (Pulse) in Mac OS or Windows?

Answer:

For instructions, see Downloading and Using Junos Pulse Secure to Connect to Remote Access - VPN.

Mon, 02/17/2014 - 12:01pm 35254 Views Article ID: 3943 view

Downloading and Installing Pulse in Mac OS or Windows for the Remote Access - VPN

Question:

How do I download and install Pulse Secure (Pulse) in Mac OS or Windows for use with the remote access - VPN?

Thu, 10/31/2013 - 8:10am 131314 Views Article ID: 3854 view

Connecting to Virginia Tech Wireless in Mac OS 10.8 / 10.9 / 10.10

Question:
How do I connect to Virginia Tech wireless in Mac OS 10.8 / 10.9 / 10.10?
Fri, 10/25/2013 - 8:25am 5320 Views Article ID: 3853 view

Connecting to the Web Hosting Service with Cyberduck for Mac OS

Question:
How do I download, install, and configure Cyberduck to connect to Web Hosting in Mac OS?
Wed, 08/14/2013 - 4:45pm 8590 Views Article ID: 3710 view

Installing Windows in Mac OS with Boot Camp (Bootcamp) or Parallels.

Question:
Where can I find information on installing Windows in Mac OS?
Wed, 08/14/2013 - 4:22pm 8300 Views Article ID: 3690 view

Configuring Outlook 2011 to Connect to the Virginia Tech Exchange Server

Question:
How do I configure Outlook 2011 to connect to the Virginia Tech Exchange server?
Wed, 08/14/2013 - 3:40pm 6687 Views Article ID: 3648 view