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Service Info

This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Status History All Active Statuses

VT Google Apps Mail

Virginia Tech Email Announcements and News

Update May 4, 2015: Email from Virginia Tech about VT Google Apps Mail

Virginia Tech affiliates who received the following email will lose their VT Google Apps account on June 17, 2015, because they do not have the required affiliations to retain the account. On that date, all of the email, files, documents, pictures, and other content in the account will become unrecoverable, and the owner will no longer be able to access the account. For questions or assistance in obtaining a required affiliation, contact the appropriate department listed in the email.

Fri, 04/04/2014 - 7:58am 14897 Views view

Email Known Issues (VT Google Apps Mail and Exchange)

Email systems such as VT Google Apps Mail and Virginia Tech Exchange are neither instantaneous or 100% perfect. They are provided to help facilitate the teaching, learning, and research objectives of Virginia Tech. If you have a question or concern about email, contact 4Help by using the Help Request Form.

Even if you use Exchange exclusively and never use your VT Google Apps Mail account, there is the possibility that spam (or legitimate messages marked as spam) may be caught by the VT Google Apps Spam folder and never get to your Exchange account. 4Help recommends everyone regularly check their VT Google Apps Inbox and Spam folder by using a Web browser.

Fri, 01/24/2014 - 2:50pm 7738 Views view

Stopping Email from Going to Spam in VT Google Apps Mail

Question:
How do I stop legitimate email from being filtered to the Spam folder of my VT Google Apps Mail account?
Mon, 01/06/2014 - 4:31pm 4720 Views Article ID: 3919 view

Suspicious or Unusual Activity Error in VT Google Apps Mail

Question:

When I try to log in to my VT Google Apps Mail account I receive the following error message and am "locked out":Account access temporarily disabled because of suspicious activity. Google has detected unusual activity related to your account and temporarily disabled it. To reestablish access to your account, contact your Google Apps administrator.

Answer:

Tue, 03/22/2016 - 7:54am 2592 Views Article ID: 4022 view

Requesting, Modifying, or Deleting GAE (Google Auxiliary Email) Account

Question:

How do I request, get, or create a GAE (Google Auxiliary Email) account? How do I modify, change, or delete a GAE account?

Answer:

See Requesting, Modifying, or Deleting GAE (Google Auxiliary Email) Account.

Tue, 11/03/2015 - 8:47am 4101 Views Article ID: 4018 view

GAE (Google Auxiliary Email) Accounts

GAE (Google Auxiliary Email) accounts are VT Google Apps accounts for departments, teams, or projects that are accessed with separate credentials from a PID-­linked account. Unlike Google Groups, GAE accounts have Google calendar, contacts, drive, email, forms, and sites and can be used for:

Mon, 11/02/2015 - 1:36pm 3826 Views view

Error when Adding VT Google Apps Mail Account to Outlook or Other Program

Question:

When I try to add, configure, set up, or connect my VT Google Apps Mail account via IMAP in a desktop email client program such as Outlook or Mail for Mac OS, I receive the "Your IMAP server wants to alert you to the following: Please log in via your web browser:http://support.google.com/mail/accounts/bing/answer.py?answer=78754 (Failure)" error message.

Answer:

Mon, 11/02/2015 - 9:40am 2785 Views Article ID: 4017 view

Missing Email, Bounceback Messages, and Email Delays

Question:
Why am I missing email, receiving bounceback messages, or expericing email delays?
Mon, 03/30/2015 - 1:03pm 2957 Views Article ID: 4008 view

Changing Your Name in VT Google Apps Mail Email

Question:
How do I change the name that people see on messages sent from my VT Google Apps Mail?
Mon, 03/30/2015 - 12:03pm 2902 Views Article ID: 4007 view

Using VT Google Groups

Question:
How do I make, start, get, or obtain a VT Google Group? What are the features of VT Google Groups?
Thu, 03/26/2015 - 12:52pm 5576 Views Article ID: 4005 view