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This IT Status feed has been decommissioned as of 02/13/2017.  We now have a new Services Status on our ServiceNow platform.  Please visit 4help.vt.edu to view our current Services Status. view Status History All Active Statuses

Email & Calendaring

Mail team

Virginia Tech Email Announcements and News

Update May 4, 2015: Email from Virginia Tech about VT Google Apps Mail

Virginia Tech affiliates who received the following email will lose their VT Google Apps account on June 17, 2015, because they do not have the required affiliations to retain the account. On that date, all of the email, files, documents, pictures, and other content in the account will become unrecoverable, and the owner will no longer be able to access the account. For questions or assistance in obtaining a required affiliation, contact the appropriate department listed in the email.

Fri, 04/04/2014 - 7:58am 14897 Views view

Email Known Issues (VT Google Apps Mail and Exchange)

Email systems such as VT Google Apps Mail and Virginia Tech Exchange are neither instantaneous or 100% perfect. They are provided to help facilitate the teaching, learning, and research objectives of Virginia Tech. If you have a question or concern about email, contact 4Help by using the Help Request Form.

Even if you use Exchange exclusively and never use your VT Google Apps Mail account, there is the possibility that spam (or legitimate messages marked as spam) may be caught by the VT Google Apps Spam folder and never get to your Exchange account. 4Help recommends everyone regularly check their VT Google Apps Inbox and Spam folder by using a Web browser.

Fri, 01/24/2014 - 2:50pm 7738 Views view

Stopping Email from Going to Spam in VT Google Apps Mail

Question:
How do I stop legitimate email from being filtered to the Spam folder of my VT Google Apps Mail account?
Mon, 01/06/2014 - 4:31pm 4720 Views Article ID: 3919 view

Missing Email, Bounceback Messages, and Email Delays

Question:
Why am I missing email, receiving bounceback messages, or expericing email delays?
Mon, 03/30/2015 - 1:03pm 2957 Views Article ID: 4008 view

Using Virginia Tech Resource Accounts

Question:
How can I access a Virginia Tech resource account? What are the advantages and disadvantages of the different methods? Why does email I send from a resource account have my name on it?
Thu, 03/26/2015 - 1:28pm 2773 Views Article ID: 4006 view

Finding Email Headers

Question:
How do I find email headers?
Mon, 03/23/2015 - 3:15pm 2759 Views Article ID: 4004 view

Using Email with International Traffic in Arms Regulations (ITAR)

Question:
How do I setup my Virginia Tech email if I am part of International Traffic in Arms Regulations (ITAR)? What does the Office of Export and Secure Research Compliance (OESRC) technology control plan say about how I can use VT Google Apps Mail and Exchange email?
Tue, 07/01/2014 - 8:17am 4010 Views Article ID: 3980 view

Sending Email as Plain Text in VT Google Apps Mail

Question:
How do I send all email in plain text format when using VT Google Apps Mail in a Web browser?
Answer:
For instructions, see Sending Email as Plain Text in VT Google Apps Mail.
Fri, 05/23/2014 - 9:13am 3919 Views Article ID: 3956 view

Sharing Versus Delegating Email, Calendar, or Folder Access in Outlook

4Help strongly recommends sharing specific email or calendar folders instead of delegating access to your entire Exchange or VT Google Apps account. The terms sharing and delegating are often incorrectly used interchangeably; however, delegating access automatically gives the delegate permission to view every calendar, contact, and email item in your account and allows the delegate to send email and schedule meetings in the name of the owner.

Wed, 03/26/2014 - 7:13am 7922 Views view

Limits for Sending Email on Prior Mail Server

See the Limits for Sending Email on Prior Mail Server knowledge page.

Fri, 01/31/2014 - 2:16pm 3507 Views view